Revisiting feedback systems: Trust building in digital markets

Information and Management

Volumn 46, Issue 5, 2009, Pages 279-284

  Zhou, Ming ^a   Dresner, Martin ^b   Windle, Robert ^b  

^a SAN JOSE STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

Empirical studies; Feedback systems; Online auctions; Online trust

Indexed keywords

DIGITAL MARKETS; EMPIRICAL STUDIES; FEEDBACK SYSTEMS; NEGATIVE FEEDBACK; ONLINE AUCTIONS; ONLINE TRUST; POSITIVE FEEDBACK; PRICE EFFECT; PRODUCT WARRANTY; TRUST BUILDING;

COSTS; ELECTRONIC COMMERCE; INDUSTRIAL ECONOMICS; ONLINE SYSTEMS;

FEEDBACK;

EID: 67849115978     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2009.05.002     Document Type: Article

References (23)

1. McGrath C., and Zell D.M. Profiles of trust: who to turn to, and for what. MIT Sloan Management Review 50 2 (2009) 75-81
2. Ba S., and Pavlou P. Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Quarterly 26 3 (2002) 243-268
3. Bolton G.E., Katok E., and Ockenfels A. How effective are online reputation mechanisms? An experimental investigation. Management Science 50 11 (2004) 1587-1602
4. Dellarocas C. The digitization of word of mouth: promise and challenges of online feedback mechanisms. Management Science 49 10 (2003) 1407-1424
5. Dewan S., and Hsu V. Adverse selection in electronic markets: evidence from online stamp auctions. Journal of Industrial Economics 52 4 (2004) 497-516
6. Doney P., and Cannon J. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61 April (1997) 35-51
7. Houser D., and Wooders J. Reputation in auctions: theory and evidence from ebay. Journal of Economics & Management Strategy 15 2 (2006) 353-369
8. Livingston J. How valuable is a good reputation? A sample selection model of Internet auctions. The Review of Economics and Statistics 87 3 (2005) 2005
9. Kauffman R.J., and Wood C.A. Running up the bid: modeling seller opportunism in Internet auctions. Proceedings of the 2000 Americas Conference on Information Systems. Long Beach, CA (2000) 929-935
10. Klein B., and Leffler K.B. The role of market forces in assuring contractual performance. The Journal of Political Economy 89 4 (1981) 615-641
11. Kumar N., Scheer L.K., and Steenkamp J.-B.E. The effect of perceived interdependence on dealer attitudes. Journal of Marketing Research 32 August (1995) 348-356
12. Mocan N. Can consumers detect lemons? An empirical analysis of information asymmetry in the market of child care. Journal of Population Economics 20 4 (2007) 743-780
13. Lucking-Reiley D. Auction on the Internet: what is being auctioned and how?. The Journal of Industrial Economics 48 3 (2000) 227-252
14. McDonald C.G., and Slawson C.V. Reputation in an Internet auction market. Economic Inquiry vol. 40, no. 4 (2002), Oxford University Press pp. 633-650
15. Melnik M., and Alm J. Does a seller's e-commerce reputation matter? Evidence from ebay auctions. The Journal of Industrial Economics 50 (2002) 337-349
16. Morgan M.R., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
17. Pinker J.E., Seidmann A., and Vakrat Y. Managing online auctions: current business and research issues. Management Science 49 11 (2003) 1457-1484
18. Resnick P., Zeckhauser R., Swanson J., and Lockwood K. The value of reputation on ebay: a controlled experiment. Experimental Economics 9 2 (2006) 79-101
19. Resnick P., and Zeckhauser R. Trust among strangers in internet transactions: empirical analysis of ebay's reputation system. In: Baye M.R. (Ed). The Economics of the Internet and E-Commerce vol. 11 of Advances in Applied Microeconomics (2002), Elsevier Science, Amsterdam 127-157
20. Rosen S. Hedonic prices and implicit markets: product differentiation in pure competition. Journal of Political Economy 82 1 (1974) 35-55
21. Spence M. Consumer misconceptions, product failure and producer liability. Review of Economic Studies 44 (1977) 561-572
22. Walczuch R., and Lundgren H. Psychological antecedents of institution-based consumer trust in e-retailing. Information & Management 42 1 (2004) 159-178
23. Williamson O. Calculativeness trust and economic organization. Journal of Law and Economics 36 1 (1993) 453-486