Customer relationship management for the Web-access challenged: Inaccessibility of the Fortune 100 business Web sites

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn 2002-January, Issue , 2002, Pages 2296-2307

  Romano, N C ^a  

^a OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Business; Companies; Customer relationship management; Educational institutions; Electronic commerce; Electronics packaging; Information management; Management information systems; Usability; Web sites

Indexed keywords

COMMERCE; ELECTRONIC COMMERCE; ELECTRONICS PACKAGING; ERRORS; INDUSTRY; INFORMATION DISSEMINATION; MANAGEMENT INFORMATION SYSTEMS; PUBLIC RELATIONS; SALES; TRANSPORTATION; WEBSITES; WORLD WIDE WEB;

ACCESSIBILITY PROBLEMS; CUSTOMER RELATIONSHIP MANAGEMENT; EDUCATIONAL INSTITUTIONS; POTENTIAL CUSTOMERS; PROGRAMMING STYLES; USABILITY; VALIDATION PROGRAM; WEB ACCESSIBILITY;

INFORMATION MANAGEMENT;

EID: 84858552480     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2002.994161     Document Type: Conference Paper

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