메뉴 건너뛰기




Volumn 16, Issue 3, 2009, Pages 232-238

Information and communication technology in retailing: A cross-industry comparison

Author keywords

Information and communication technologies; Relationship marketing; Retailing

Indexed keywords

COMPARATIVE STUDY; INFORMATION AND COMMUNICATION TECHNOLOGY; MARKETING; PERCEPTION; PUBLIC ATTITUDE; RETAILING;

EID: 64049119908     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2008.11.018     Document Type: Article
Times cited : (14)

References (44)
  • 1
    • 64049086281 scopus 로고
    • Retail Positioning Strategies in the USA
    • Johnson G. (Ed), Wiley, Chichester
    • Berry L.L., and Barnes J.A. Retail Positioning Strategies in the USA. In: Johnson G. (Ed). Business Strategy and Retailing (1987), Wiley, Chichester 107-115
    • (1987) Business Strategy and Retailing , pp. 107-115
    • Berry, L.L.1    Barnes, J.A.2
  • 4
    • 0032715723 scopus 로고    scopus 로고
    • Evaluating the use of information technology in inter-organizational relationships
    • Buxmann, P., Gebauer, J., 1999. Evaluating the use of information technology in inter-organizational relationships. In: Hawaii Conference on Systems Sciences, Maus.
    • (1999) Hawaii Conference on Systems Sciences, Maus
    • Buxmann, P.1    Gebauer, J.2
  • 5
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
    • Cronin Jr. J.J., Brady M., Thomas G., and Hult M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 76 2 (2000) 193-218
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin Jr., J.J.1    Brady, M.2    Thomas, G.3    Hult, M.4
  • 7
    • 0004869696 scopus 로고
    • Innovative automation technology in corporate warehousing logistics
    • Dadzie K.Q., and Johnston W.J. Innovative automation technology in corporate warehousing logistics. Journal of Business Logistics 12 1 (1991) 63-82
    • (1991) Journal of Business Logistics , vol.12 , Issue.1 , pp. 63-82
    • Dadzie, K.Q.1    Johnston, W.J.2
  • 8
    • 44049103162 scopus 로고    scopus 로고
    • Shopper age and the use of self-service Technologies
    • Dean D..H. Shopper age and the use of self-service Technologies. Managing Service Quality 18 3 (2008) 225-238
    • (2008) Managing Service Quality , vol.18 , Issue.3 , pp. 225-238
    • Dean, D..H.1
  • 9
    • 52349098567 scopus 로고    scopus 로고
    • Les nouvelles directions de recherche en marketing: une étude comparative France-États Unis 1989-1994
    • Denis J.E., and Czellar S. Les nouvelles directions de recherche en marketing: une étude comparative France-États Unis 1989-1994. Revue Française du Marketing 2 16 (1997) 7-29
    • (1997) Revue Française du Marketing , vol.2 , Issue.16 , pp. 7-29
    • Denis, J.E.1    Czellar, S.2
  • 10
    • 84986131275 scopus 로고    scopus 로고
    • The relationship between Internet use and perceived performance in retail and professional service firms
    • Drennan J., and McColl-Kennedy J.R. The relationship between Internet use and perceived performance in retail and professional service firms. Journal of Services Marketing 17 3 (2003) 295-311
    • (2003) Journal of Services Marketing , vol.17 , Issue.3 , pp. 295-311
    • Drennan, J.1    McColl-Kennedy, J.R.2
  • 11
    • 0002384720 scopus 로고
    • Customer service, customer satisfaction, and corporate performance
    • Dresner M., and Xu K. Customer service, customer satisfaction, and corporate performance. Journal of Business Logistics 16 1 (1995) 23-41
    • (1995) Journal of Business Logistics , vol.16 , Issue.1 , pp. 23-41
    • Dresner, M.1    Xu, K.2
  • 13
    • 52349118722 scopus 로고    scopus 로고
    • Empleo de TIC y efectos relacionales en la cadena logística
    • Gil I., Cervera A., and Frasquet M. Empleo de TIC y efectos relacionales en la cadena logística. Boletín Económico de ICE 2914 (2007) 31-48
    • (2007) Boletín Económico de ICE , vol.2914 , pp. 31-48
    • Gil, I.1    Cervera, A.2    Frasquet, M.3
  • 14
    • 33644611313 scopus 로고    scopus 로고
    • How to calculate the value of a customer-measuring customer satisfaction: a platform for calculating, predicting and increasing customer profitability
    • Gurau C., and Ranchhod A. How to calculate the value of a customer-measuring customer satisfaction: a platform for calculating, predicting and increasing customer profitability. Journal of Targeting, Measurement & Analysis for Marketing 10 3 (2002) 203-219
    • (2002) Journal of Targeting, Measurement & Analysis for Marketing , vol.10 , Issue.3 , pp. 203-219
    • Gurau, C.1    Ranchhod, A.2
  • 15
    • 0038795461 scopus 로고    scopus 로고
    • Adoption and implementation of technological innovations within long-term relationships
    • Hausman A., and Stock J.R. Adoption and implementation of technological innovations within long-term relationships. Journal of Business Research 56 8 (2003) 681-686
    • (2003) Journal of Business Research , vol.56 , Issue.8 , pp. 681-686
    • Hausman, A.1    Stock, J.R.2
  • 17
    • 21344464655 scopus 로고    scopus 로고
    • The benefits, challenges and impacts of radio frequency identification technology (RFID) for retailers in the UK
    • Jones P., Clarke-Hill C., Hillier D., and Comfort D. The benefits, challenges and impacts of radio frequency identification technology (RFID) for retailers in the UK. Marketing Intelligence & Planning 23 4 (2005) 395-402
    • (2005) Marketing Intelligence & Planning , vol.23 , Issue.4 , pp. 395-402
    • Jones, P.1    Clarke-Hill, C.2    Hillier, D.3    Comfort, D.4
  • 18
    • 33749069314 scopus 로고    scopus 로고
    • Relationship marketing: the influence of consumer involvement on perceived service benefits
    • Kinard B.R., and Capella M.L. Relationship marketing: the influence of consumer involvement on perceived service benefits. Journal of Services Marketing 20 6 (2006) 359-368
    • (2006) Journal of Services Marketing , vol.20 , Issue.6 , pp. 359-368
    • Kinard, B.R.1    Capella, M.L.2
  • 19
    • 17944366969 scopus 로고    scopus 로고
    • Logistics and electronic commerce: an inter-organizational systems perspective
    • Lewis I. Logistics and electronic commerce: an inter-organizational systems perspective. Transportation Journal (2001) 5-13
    • (2001) Transportation Journal , pp. 5-13
    • Lewis, I.1
  • 20
    • 0006654051 scopus 로고    scopus 로고
    • Third-party logistics: leveraging information technology
    • Lewis I., and Talalayevsky A. Third-party logistics: leveraging information technology. Journal of Business Logistics 21 2 (2000) 173-185
    • (2000) Journal of Business Logistics , vol.21 , Issue.2 , pp. 173-185
    • Lewis, I.1    Talalayevsky, A.2
  • 22
    • 84993027278 scopus 로고    scopus 로고
    • Retail operational strategies in complex supply chains
    • Lowson R.H. Retail operational strategies in complex supply chains. International Journal of Logistics Management 12 1 (2001) 97-111
    • (2001) International Journal of Logistics Management , vol.12 , Issue.1 , pp. 97-111
    • Lowson, R.H.1
  • 25
    • 0031287765 scopus 로고    scopus 로고
    • A model of retail formats based on consumers' economizing on shopping time
    • Messinger P.R., and Narasimhan C. A model of retail formats based on consumers' economizing on shopping time. Marketing Science 16 1 (1997) 1-23
    • (1997) Marketing Science , vol.16 , Issue.1 , pp. 1-23
    • Messinger, P.R.1    Narasimhan, C.2
  • 26
    • 0034417136 scopus 로고    scopus 로고
    • Self-service technologies: understanding customer satisfaction with technology-based service encounters
    • Meuter M.L., Ostrom A.L., Roundtree R.I., and Bitner M.J. Self-service technologies: understanding customer satisfaction with technology-based service encounters. Journal of Marketing 64 (2000) 50-64
    • (2000) Journal of Marketing , vol.64 , pp. 50-64
    • Meuter, M.L.1    Ostrom, A.L.2    Roundtree, R.I.3    Bitner, M.J.4
  • 27
    • 34547696889 scopus 로고    scopus 로고
    • Baby boom consumers and technology: shooting down stereotypes
    • Niemelä-Nyrhinen J. Baby boom consumers and technology: shooting down stereotypes. Journal of Consumer Marketing 24 (2007) 305-312
    • (2007) Journal of Consumer Marketing , vol.24 , pp. 305-312
    • Niemelä-Nyrhinen, J.1
  • 28
    • 64049090450 scopus 로고    scopus 로고
    • Observatorio de las Telecomunicaciones y la Sociedad de la Información-Entidad Pública Empresarial Red.es, 2006. Diagnóstico tecnológico del sector de comercio minorista. Available on line:, accessed: September 3, 2007
    • Observatorio de las Telecomunicaciones y la Sociedad de la Información-Entidad Pública Empresarial Red.es, 2006. Diagnóstico tecnológico del sector de comercio minorista. Available on line: observatorio.red.es/estudios/documentos/diag_cminoristav1.3.pdf [accessed: September 3, 2007].
  • 29
    • 0034555049 scopus 로고    scopus 로고
    • The performance impacts of quick response and strategic alignment in specialty retailing
    • Palmer J.W., and Markus M.L. The performance impacts of quick response and strategic alignment in specialty retailing. Information Systems Research 11 3 (2000) 241-259
    • (2000) Information Systems Research , vol.11 , Issue.3 , pp. 241-259
    • Palmer, J.W.1    Markus, M.L.2
  • 30
    • 84986037764 scopus 로고    scopus 로고
    • Relationship benefits in service industries: a replication in a Southeast Asian context
    • Patterson G., and Smith T. Relationship benefits in service industries: a replication in a Southeast Asian context. Journal of Services Marketing 15 6 (2001) 425-443
    • (2001) Journal of Services Marketing , vol.15 , Issue.6 , pp. 425-443
    • Patterson, G.1    Smith, T.2
  • 31
    • 33846031403 scopus 로고    scopus 로고
    • Creating advantages
    • Porter M.E. Creating advantages. Executive Excellence 14 2 (1997) 17-18
    • (1997) Executive Excellence , vol.14 , Issue.2 , pp. 17-18
    • Porter, M.E.1
  • 32
    • 84989069076 scopus 로고
    • Organizational alignment as competitive advantage
    • Powell T.C. Organizational alignment as competitive advantage. Strategic Management Journal 13 2 (1992) 119-134
    • (1992) Strategic Management Journal , vol.13 , Issue.2 , pp. 119-134
    • Powell, T.C.1
  • 33
    • 2442474006 scopus 로고    scopus 로고
    • The impact of information technology deployment on trust, commitment and value creation in business relationships
    • Ryssel R., Ritter T., and Gemunden H.G. The impact of information technology deployment on trust, commitment and value creation in business relationships. Journal of Business & Industrial Marketing 19 3 (2004) 197-207
    • (2004) Journal of Business & Industrial Marketing , vol.19 , Issue.3 , pp. 197-207
    • Ryssel, R.1    Ritter, T.2    Gemunden, H.G.3
  • 34
    • 33746601085 scopus 로고    scopus 로고
    • Developments in retail logistics: towards generating more consumer value
    • Samli C., Pohlen T.L., and Jacobs L. Developments in retail logistics: towards generating more consumer value. Journal of Marketing Channels 13 2 (2005) 81-98
    • (2005) Journal of Marketing Channels , vol.13 , Issue.2 , pp. 81-98
    • Samli, C.1    Pohlen, T.L.2    Jacobs, L.3
  • 35
    • 1642611531 scopus 로고    scopus 로고
    • Future trends in retail IT systems
    • Savage T. Future trends in retail IT systems. European Retail Digest 33 (2002) 17-19
    • (2002) European Retail Digest , vol.33 , pp. 17-19
    • Savage, T.1
  • 36
    • 64049104466 scopus 로고    scopus 로고
    • La calidad de servicio logístico y su influencia en la lealtad. Un análisis del papel de las TIC
    • Libro de Actas, Valencia
    • Servera, D., Fuentes, M., Gil, I., Berenguer, G., 2006. La calidad de servicio logístico y su influencia en la lealtad. Un análisis del papel de las TIC. In: XVI Congreso Nacional de Acede, Libro de Actas, Valencia.
    • (2006) XVI Congreso Nacional de Acede
    • Servera, D.1    Fuentes, M.2    Gil, I.3    Berenguer, G.4
  • 37
    • 20444452941 scopus 로고    scopus 로고
    • Succeeding in the Big Middle through technology
    • Sethuraman R., and Parasuraman A. Succeeding in the Big Middle through technology. Journal of Retailing 81 2 (2005) 107-111
    • (2005) Journal of Retailing , vol.81 , Issue.2 , pp. 107-111
    • Sethuraman, R.1    Parasuraman, A.2
  • 38
    • 34248168650 scopus 로고    scopus 로고
    • Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology
    • Simon F., and Usunier J. Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology. International Journal of Research in Marketing 24 2 (2007) 163-173
    • (2007) International Journal of Research in Marketing , vol.24 , Issue.2 , pp. 163-173
    • Simon, F.1    Usunier, J.2
  • 39
    • 34547442322 scopus 로고    scopus 로고
    • To do or not to do: the dilemma of technology-based service improvement
    • Timmor Y., and Rymon T. To do or not to do: the dilemma of technology-based service improvement. Journal of Services Marketing 21 2 (2007) 99-111
    • (2007) Journal of Services Marketing , vol.21 , Issue.2 , pp. 99-111
    • Timmor, Y.1    Rymon, T.2
  • 41
  • 42
    • 34547421703 scopus 로고    scopus 로고
    • Determinants and outcomes of customers' use of self-service technology in a retail setting
    • Weijters B., Rangarajan D., Falk T., and Schillewaert N. Determinants and outcomes of customers' use of self-service technology in a retail setting. Journal of Service Research 10 1 (2007) 3-21
    • (2007) Journal of Service Research , vol.10 , Issue.1 , pp. 3-21
    • Weijters, B.1    Rangarajan, D.2    Falk, T.3    Schillewaert, N.4
  • 43
    • 22544461711 scopus 로고    scopus 로고
    • Customer-specific strategies-customer retention: a usage segmentation and customer value approach
    • Weinstein A. Customer-specific strategies-customer retention: a usage segmentation and customer value approach. Journal of Targeting, Measurement & Analysis for Marketing 10 3 (2002) 259-268
    • (2002) Journal of Targeting, Measurement & Analysis for Marketing , vol.10 , Issue.3 , pp. 259-268
    • Weinstein, A.1
  • 44
    • 33645905159 scopus 로고    scopus 로고
    • The impact of information technology on supply chain capabilities and firm performance: a resource-based view
    • Wu F., Yeniyurt S., Kim D., and Cavusgil S.T. The impact of information technology on supply chain capabilities and firm performance: a resource-based view. Industrial Marketing Management 35 (2006) 493-504
    • (2006) Industrial Marketing Management , vol.35 , pp. 493-504
    • Wu, F.1    Yeniyurt, S.2    Kim, D.3    Cavusgil, S.T.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.