The role of personality traits in online consumer complaint behavior and service recovery expectation

Social Behavior and Personality

Volumn 36, Issue 9, 2008, Pages 1223-1232

  Huang, Jen Hung ^a   Chang, Chiao Chen ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Complaint behavior; E service failure; Locus of control; Service recovery; Type A

Indexed keywords

EID: 58249103150     PISSN: 03012212     EISSN: None     Source Type: Journal    
DOI: 10.2224/sbp.2008.36.9.1223     Document Type: Article

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