The impact of TQM implementation in a human service agency

International Journal of Productivity and Quality Management

Volumn 4, Issue 1, 2009, Pages 1-19

  Mersha, Tigineh ^a   Sriram, Ven ^a   Herron, Lanny ^b  

^a UNIVERSITY OF BALTIMORE   (United States)

^b American Aerospace Advisors Inc   (United States)

Author keywords

Continuous improvement; Continuous quality improvement; CQI; Process improvement; Public sector management; Total quality management; TQM

Indexed keywords

EID: 57749178578     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2009.021868     Document Type: Article

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