Measuring Productivity in Federal Agencies: Does Total Quality Management Make a Difference?

The American Review of Public Administration

Volumn 26, Issue 1, 1996, Pages 19-39

  Mani, Bonnie G ^a  

^a EAST CAROLINA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542636654     PISSN: 02750740     EISSN: None     Source Type: Journal    
DOI: 10.1177/027507409602600102     Document Type: Article

References (13)

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2. Dilulio, J. J., Garvey, G., & Kettl, D. F. (1993). Improving government performance: An owner's manual. Washington, DC: The Brookings Institution.
3. Forte, D. (1993). Using productivity measures as a foundation for performance measurement. A paper from the Institute of Industrial Engineers Second International Symposium on Productivity & Quality Improvement with a Focus on Government.
4. Juran, J. M. (1988). Juran on planning for quality. New York: The Free Press.
5. Klingner, D. E., & Nalbandian, J. (1993). Public personnel management: Contexts and strategies, (3rd Ed.). Englewood Cliffs, NJ: Prentice-Hall.
6. Mani, B. G. (1995). Old wine in new bottles tastes better: Case study of TQM implementation in the IRS. Public Administration Review, 55, 147-158 (March/April).
7. O'Connor, K., & Sabato, L. (1994). American government: Roots and reform. New York: Macmillan Publishing Company.
8. Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming the public sector. Reading, MA: Addison-Wesley Publishing Company, Inc.
9. Schneiderman, A. M. (1986). Optimum quality costs and zero defects: Are they contradictory concepts? American Society for Quality Control (November), 28-31.
10. Swiss, J. E. (1992). Adapting total quality management (TQM) to government. Public Administration Review, 52 (July/August), 356-362.
11. U.S. Department of Labor, Bureau of Labor Statistics. (1994, January). Federal government productivity highlights: Fiscal years 1967-1992. Washington, DC: U.S. Department of Labor.
12. U.S. Department of Labor, Bureau of Labor Statistics. (1994, March). Description of output indicators by function for the federal government, Fiscal Year 1992. Washington, DC: U.S. Department of Labor.
13. General Accounting Office. (1992, October). Briefing report to the Honorable Donald Ritter, House of Representatives: Quality management survey of federal organizations, GAO/GGD-93-9BR. Washington, DC: U.S. General Accounting Office.