Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures

Journal of Hospitality and Tourism Research

Volumn 28, Issue 1, 2004, Pages 21-43

  Susskind, Alex M ^a  

^a 335 Statler Hall   (United States)

Author keywords

consumer frustration; customer service; information inadequacy; service failure

Indexed keywords

EID: 84867656388     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348003257328     Document Type: Article

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