Qualitative knowledge capturing and organizational learning: Two case studies in Taiwan hotels

Tourism Management

Volumn 25, Issue 4, 2004, Pages 421-428

  Yang, Jen te ^a  

^a NATIONAL KAOHSIUNG UNIVERSITY OF HOSPITALITY AND TOURISM   (Taiwan)

Author keywords

Customer satisfaction; Hotel industry; Knowledge capturing; Organizational learning

Indexed keywords

TOURISM;

EID: 2542441740     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/S0261-5177(03)00114-6     Document Type: Article

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