Complainers versus non-complainers retaliatory responses towards service dissatisfactions

Marketing Intelligence and Planning

Volumn 26, Issue 6, 2008, Pages 587-604

  Phau, Ian ^a   Baird, Michael ^a  

^a CURTIN UNIVERSITY   (Australia)

Author keywords

Australia; Complaints; Consumer behaviour; Customer satisfaction

Indexed keywords

EID: 53749101696     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500810902848     Document Type: Article

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