Consumer politeness and complaining behavior

Journal of Services Marketing

Volumn 20, Issue 2, 2006, Pages 92-100

  Lerman, Dawn ^a  

^a FORDHAM UNIVERSITY   (United States)

Author keywords

Complaints; Consumer behaviour; Linguistics; Social interaction

Indexed keywords

EID: 33745815296     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610657020     Document Type: Article

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