The moderating effects of gender roles on service emotional contagion

Service Industries Journal

Volumn 28, Issue 6, 2008, Pages 755-767

  Lin, Miao Que ^a   Huang, Li Shia ^a   Chiang, Yi Fang ^b  

^a FU JEN CATHOLIC UNIVERSITY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

Customer emotion; Customer loyalty; Customer satisfaction; Emotional contagion; Gender role

Indexed keywords

ACADEMIC RESEARCH; CONSUMPTION BEHAVIOR; GENDER ROLE; MANAGEMENT PRACTICE; PUBLIC ATTITUDE; SERVICE SECTOR;

ASIA; EURASIA; FAR EAST; TAIWAN;

EID: 52349084018     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060801988852     Document Type: Article

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