Public service motivation and interpersonal citizenship behavior in public organizations: Testing a preliminary model

International Public Management Journal

Volumn 11, Issue 1, 2008, Pages 89-108

  Pandey, Sanjay K ^a   Wright, Bradley E ^b   Moynihan, Donald P ^c  

^a UNIVERSITY OF KANSAS   (United States)

^b UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

^c UNIVERSITY OF WISCONSIN MADISON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 49749099998     PISSN: 10967494     EISSN: None     Source Type: Journal    
DOI: 10.1080/10967490801887947     Document Type: Article

References (76)

1. Alonso, P. and Lewis, G. B. (2001) Public Service Motivation and Job Performance: Evidence from the Federal Sector. American Review of Public Administration, 31:4, pp. 363-380.
2. Balfour, D. L. and Wechsler, B. (1996) Organizational Commitment: Antecedents and Outcomes in Public Organizations. Public Productivity and Management Review, 19:3, pp. 256-277.
3. Barnard, C. (1938) The Functions of the Executive, Harvard University Press, Cambridge, MA
4. Baron, R. M. and Kenny, D. A. (1986) The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Statistical Considerations. Journal of Personality and Social Psychology, 51, pp. 1173-1182.
5. Bolon, D. S. (1997) Organizational Citizenship Behavior Among Hospital Employees: A Multidimensional Analysis Involving Job Satisfaction and Prosocial Service Behaviors. Hospital and Health Services Administration, 42, pp. 221-241.
6. Brehm, J. and Gates, S. (1999) Working, Shirking, and Sabotage, University of Michigan Press, Ann Arbor, MI
7. Brewer, G. A. (2003) Building Social Capital: Civic Attitudes and Behavior of Public Servants. Journal of Public Administration Research and Theory, 13:1, pp. 5-26.
8. Brewer, G. A. and Maranto, R. A. (2000) Comparing the Roles of Political Appointees and Career Executives in the U.S. Federal Executive Branch. The American Review of Public Administration, 30:1, pp. 69-86.
9. Brewer, G. A. and Selden, S. C. (1998) Whistle Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic. Journal of Public Administration Research and Theory, 8:3, pp. 413-439.
10. Brewer, G. A., Selden, S. C. and Facer II., R. L. (2000) Individual Conceptions of Public Service Motivation. Public Administration Review, 60, pp. 254-264.
11. Chen, X. P., Hui, C. and Sego, D. J. (1998) The Role of Organizational Citizenship Behavior in Turnover: Conceptualization and Preliminary Tests of Key Hypotheses. Journal of Applied Psychology, 83, pp. 922-931.
12. Cohen, A. (2003) Multiple Commitments in the Workplace: An Integrative Approach, Lawrence Erlbaum, Mahwah, NJ
13. Coyle-Shapiro, J. A. M. and Kessler, I. (2003) The Employment Relationship in the U.K. Public Sector: A Psychological Contract Approach. Journal of Public Administration Research and Theory, 13:2, pp. 213-230.
14. Coyle-Shapiro, J. A. M. and Kessler, I. (2000) Consequences of the Psychological Contract for the Employment Relationship: A Large Scale Survey. Journal of Management Studies, 37:7, pp. 903-930.
15. Crewson, P. E. (1997) Public-Service Motivation: Building Empirical Evidence of Incidence and Effect. Journal of Public Administration Research and Theory, 4, pp. 499-518.
16. Downs, A. (1967) Inside Bureaucracy, Little Brown, Boston
17. Francois, P. (2000) 'Public Service Motivation' as an Argument for Government Provision. Journal of Public Economics, 78:3, pp. 275-299.
18. Frederickson, H. G. and Hart, D. K. (1985) The Public Service and the Patriotism of Benevolence. Public Administration Review, 45:5, pp. 547-553.
19. Graham, J. W. (1986) Research in Organizational behavior 8, pp. 1-52. JAI Press, Greenwich, CT
20. Houston, D. J. (2000) Public Service Motivation: A Multivariate Test. Journal of Public Administration Research & Theory, 10:4, pp. 713-727.
21. Houston, D. J. (2006) 'Walking the Walk of Public Service Motivation': Public Employees and Charitable Gifts of Time, Blood, and Money. Journal of Public Administration Research and Theory, 16:1, pp. 67-86.
22. Jaccard, J. J. and Choi, K. W. (1996) LISREL Approaches to Interaction Effects in Multiple Regression, Sage Publications, Thousand Oaks, CA
23. Joreskog, K. G. and Sorbom, D. (1992) LISREL VIII: Analysis of Linear Structural Relations, Scientific Software, Mooresville, IN
24. Kim, S. (2005) Individual-level Factors and Organizational Performance in Government Organizations. Journal of Public Administration Research and Theory, 15:2, pp. 245-261.
25. Kim, S. (2006) Public Service Motivation and Organizational Citizenship Behavior in Korea. International Journal of Manpower, 27:8, pp. 722-740.
26. Knack, S. (1992) Social Capital and the Quality of Government: Evidence from the States. American Journal of Political Science, 46:4, pp. 772-785.
27. Grand, J. Le (2003) Motivation, Agency and Public Policy: Of Knights and Knaves, Pawns and Queens, Oxford University Press, Oxford
28. Lee, S. and Olshfski, D. (2002) Employee Commitment and Firefighters: It's My Job. Public Administration Review, 62, pp. 108-114.
29. LePine, J. A., Erez, A. and Johnson, D. E. (2002) The Nature and Dimensionality of Organizational Citizenship Behavior: A Critical Review and Meta-Analysis. Journal of Applied Psychology, 87:1, pp. 52-65.
30. March, J. G. and Olsen, J. P. (1989) Rediscovering Institutions: The Organizational Basis of Politics, The Free Press, New York
31. Meyer, J. P. and Allen, N. J. (1997) Commitment in the Workplace: Theory, Research, and Application, Sage Publications, Thousand Oaks, CA
32. Meyer, J. P., Stanley, D. J., Herscovitch, L. and Topolnytsky, L. (2002) Affective, Continuance, and Normative Commitment to the Agency: A Meta-Analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior, 61:1, pp. 20-52.
33. Moorman, R. H., Blakely, G. L. and Niehoff, B. P. (1998) Does Perceived Organizational Support Mediate the Relationship Between Procedural Justice and Organizational Citizenship Behavior?. Academy of Management Journal, 41:3, pp. 351-357.
34. Morrison, E. W. (2006) Doing the Job Well: An Investigation of Pro-social Rule Breaking. Journal of Management, 32:5, pp. 5-28.
35. Morrow, P. C. (1983) Concept Redundancy in Organizational Research: The Case of Work Commitment. Academy of Management Review, 8, pp. 486-500.
36. Mossholder, K. W., Settoon, R. P. and Henagan, S. C. (2005) A Relational Perspective on Turnover: Examining Structural, Attitudinal and Behavioral Predictors. Academy of Management Journal, 48:4, pp. 807-818.
37. Moynihan, D. P. (2008) Motivation in Public Management, pp. 247-267. Oxford University Press, Oxford
38. Moynihan, D. P. and Pandey, S. K. (2007) The Role of Organizations in Fostering Public Service Motivation. Public Administration Review, 67:1, pp. 40-53.
39. Moynihan, D. P. and Pandey, S. K. The Ties that Bind: Social Networks, Person-Organization Value Fit, and Turnover Intention. Journal of Public Administration Research and Theory
40. Naff, K. C. and Crum, J. (1999) Working for America: Does Public Service Motivation Make a Difference?. Review of Public Personnel Administration, 19:4, pp. 5-16.
41. Nunnally, J. C. and Bernstein, I. (1994) Psychometric Theory, McGraw-Hill, New York
42. O'Leary, R. (2006) The Ethics of Dissent: Managing Guerilla Government, Congressional Quarterly Press, Washington, DC
43. Organ, D. W. (1988) Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington Books, Lexington, MA
44. Organ, D. W. (1990) The Motivational Basis of Organizational Citizenship Behavior. Research in Organizational Behavior, 12, pp. 43-72.
45. Organ, D. W., Podsakoff, P. M. and Mackenzie, S. B. (2006) Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences, Sage Publications, Thousand Oaks, CA
46. Organ, D. W. and Ryan, K. (1995) A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personnel Psychology, 48, pp. 775-802.
47. O'Reilly III, C. and Chatman, J. (1986) Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior. Journal of Applied Psychology, 71:3, pp. 492-499.
48. Paarlberg, L. E., Perry, J. L. and Hondeghem, A. (2008) Motivation in Public Management, pp. 268-293. Oxford University Press, Oxford
49. Paarlberg, L. E. and Perry, J. L. (2007) Values Management: Aligning Individual Values and Organizational Goals. American Review of Public Administration, 27:4, pp. 387-408.
50. Palmer, J. W. (2006) Mission Valence: Developing and Testing a New Scale. Paper presented at the 64th Annual Meeting of the Academy of Management
51. Pandey, S. K. and Wright, B. E. (2006) Connecting the Dots in Public Management: Political Environment, Organizational Goal Ambiguity, and the Public Manager's Role Ambiguity. Journal of Public Administration Research and Theory, 16:4, pp. 511-532.
52. Pandey, S. K. and Stazyk, E. C. (2008) Motivation in Public Management, pp. 101-117. Oxford University Press, Oxford
53. Perlow, L. and Weeks, J. (2002) Who's Helping Whom? Layers of Culture and Workplace Behavior. Journal of Organizational Behavior, 23, pp. 345-361.
54. Perry, J. L. (1996) Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity. Journal of Public Administration Research and Theory, 6:1, pp. 5-22.
55. Perry, J. L. (2000) Bringing Society In: Toward a Theory of Public Service Motivation. Journal of Public Administration Research and Theory, 10, pp. 471-488.
56. Perry, J. L. (2007) Democracy and the New Public Service. American Review of Public Administration, 37:1, pp. 3-16.
57. Perry, J. L. and Thomson, A. M. (2004) Civic Service: What Difference Does it Make?, ME Sharpe, Armonk, NY
58. Perry, J. L. and Wise, L. R. (1990) The Motivational Bases of Public Service. Public Administration Review, 50, pp. 367-373.
59. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. and Podsakoff, N. P. (2003) Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88, pp. 879-903.
60. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B. and Bachrach, D. G. (2000) Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26:3, pp. 513-563.
61. Rainey, H. G. (1982) Reward Preferences Among Public and Private Managers: In Search of the Service Ethic. American Review of Public Administration, 16:4, pp. 288-302.
62. Rainey, H. G. and Steinbauer, P. (1999) Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations. Journal of Public Administration Research and Theory, 9:1, pp. 1-32.
63. Rhoades, L. and Eisenberger, R. (2002) Perceived Organizational Support: A Review of the Literature. Journal of Applied Psychology, 87:4, pp. 698-714.
64. Rioux, S. M. and Penner, L. A. (2001) The Causes of Organizational Citizenship Behavior: A Motivational Analysis. Journal of Applied Psychology, 86:6, pp. 1306-1314.
65. Schappe, S. P. (1998) The Influence of Job Satisfaction, Organizational Commitment, and Fairness Perceptions on Organizational Citizenship Behavior. The Journal of Psychology, 132:3, pp. 277-290.
66. Scholl, R. W. (1981) Differentiating Organizational Commitment from Expectancy as a Motivating Force. Academy of Management Review, 6:4, pp. 589-599.
67. Scott, P. G. and Pandey, S. K. (2005) Red Tape and Public Service Motivation. Review of Public Personnel Administration, 25:2, pp. 155-180.
68. Settoon, R. P. and Mossholder, K. W. (2002) Relationship Quality and Relationship Context as Antecedents of Person- and Task-Focused Interpersonal Citizenship Behavior. Journal of Applied Psychology, 87, pp. 255-267.
69. Spector, P. E. (2006) Method Variance in Organizational Research: Truth or Urban Legend?. Organizational Research Methods, 9:4, pp. 221-232.
70. Wayne, S. J., Shore, L. M. and Liden, R. C. (1997) Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective. Academy of Management, 40:1, pp. 82-111.
71. Wiener, Y. (1982) Commitment in Organizations: A Normative View. Academy of Management Review, 7:3, pp. 418-428.
72. Wittmer, D. (1991) Serving the People or Serving For Pay: A Comparative Study of Values and Reward Preferences Among Managers in Government, Business and Hybrid Organizations. Public Productivity and Management Review, 14, pp. 369-383.
73. Wright, B. E. (2001) Public Sector Work Motivation: Review of Current Literature and a Revised Conceptual Model. Journal of Public Administration Research and Theory, 11:4, pp. 559-586.
74. Wright, B. E. (2003) Toward Understanding Task, Mission and Public Service Motivation: A Conceptual and Empirical Synthesis of Goal Theory and Public Service Motivation. Paper presented at the 7th National Public Management Research Conference Georgetown Public Policy Institute, Georgetown University
75. Wright, B. E. (2007) Public Service and Motivation: Does Mission Matter?. Public Administration Review, 67:1, pp. 54-64.
76. Wright, B. E. Motivation in Public Management, pp. 80-98. Oxford University Press, Oxford