Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender

Journal of Retailing and Consumer Services

Volumn 15, Issue 6, 2008, Pages 469-479

  Darley, William K ^a   Luethge, Denise J ^b   Thatte, Ashish ^c  

^a MILLERSVILLE UNIVERSITY   (United States)

^b DRAKE UNIVERSITY   (United States)

^c GONZAGA UNIVERSITY   (United States)

Author keywords

Customer satisfaction behavior; Gender differences; Salespersons; Service patronage

Indexed keywords

AUTOMOBILE INDUSTRY; CONSUMPTION BEHAVIOR; GENDER RELATIONS; INDUSTRIAL PERFORMANCE; LOGISTICS; PATRON-CLIENT RELATIONS; REGRESSION ANALYSIS; SERVICE SECTOR;

EID: 48749098399     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2008.01.002     Document Type: Article

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