Systematic improvement in service quality through TRIZ methodology: An exploratory study

Total Quality Management and Business Excellence

Volumn 19, Issue 3, 2008, Pages 223-243

  Su, Chao Ton ^a   Lin, Chin Sen ^b   Chiang, Tai Lin ^c  

^a NATIONAL TSING HUA UNIVERSITY   (Taiwan)

^b CHINA INSTITUTE OF TECHNOLOGY   (Taiwan)

^c MINGHSIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Contradiction matrix; E commerce; Service quality; TRIZ methodology

Indexed keywords

EID: 39449091400     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701600662     Document Type: Article

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