Comparing traditional and virtual group forms: Identity, communication and trust in naturally occurring project teams

International Journal of Human Resource Management

Volumn 19, Issue 1, 2008, Pages 41-62

  Webster, J ^a   Wong, W K P ^a  

^a QUEEN S UNIVERSITY   (Canada)

Author keywords

Distributed team; Group identity; In group; Subgroup; Virtual

Indexed keywords

EID: 39049124169     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585190701763883     Document Type: Article

References (68)

1. Armstrong, D. J. and Cole, P. (2002) Managing Distances and Differences in Geographically Distributed Work Groups. Distributed Work, pp. 167-186. MIT Press, Cambridge, MA
2. Ashforth, B. E. (2001) Role Transitions in Organizational Life: An Identity-based Perspective, Lawrence Erlbaum Associates, London
3. Ashforth, B. E. and Mael, F. (1989) Social Identity Theory and the Organization. Academy of Management Review, 14, pp. 20-39.
4. Axtell, C. M., Fleck, S. J. and Turner, N. (2004) Virtual Teams: Collaborating across Distance. International Review of Industrial and Organizational Psychology, 9, pp. 205-248. Wiley, Chichester
5. Beranek, P. (2000) The Impacts of Relational and Trust Development Training on Virtual Teams: An Exploratory Investigation. Proceedings of the 33rd Hawaii International Conference on Systems Sciences, Hawaii
6. Bos, N., Olson, J., Gergle, D., Olson, G. and Wright, Z. (2002) Effects of Four Computer-mediated Communications Channels on Trust Development. Proceedings of CHI 2002, 4, pp. 135-140.
7. Bouas, K. S. and Arrow, H. (1996) The Development of Group Identity in Computer and Face-to-Face Groups with Membership Change. Computer Supported Cooperative Work (CSCW), 4, pp. 153-178.
8. Burke, K. and Aytes, K. (2002) Do Media Really Affect Perceptions and Procedural Structuring Among Partially-distributed Groups?. Journal of Systems & Information Technology, 5:1, pp. 33-58.
9. Burke, K., Aytes, K., Chidambaram, L. and Johnson, J. (1999) A Study of Partially Distributed Work Groups: The Impact of Media, Location, and Time on Perceptions and Performance. Small Group Research, 30:4, pp. 453-490.
10. Burke, K. and Chidambaram, L. (1995) Developmental Differences Between Distributed and Face-to-Face Groups in Electronically Supported Meeting Environments: An Exploratory Investigation. Group Decision and Negotiation, 4, pp. 213-233.
11. Cohen, S. G. (1994) Designing Effective Self-managing Work Teams. Advances in Interdisciplinary Studies of Work Teams, Volume 1, Series of Self-Managed Work Teams, pp. 67-102. JAI Press, Greenwich, CT
12. Cohen, S. G. and Gibson, C. B. (2003) Putting the Team Back in Virtual Teams.
13. Cramton, C. D. (2001) The Mutual Knowledge Problem and its Consequences for Dispersed Collaboration. Organization Science, 12, pp. 346-371.
14. Cramton, C. D. (2002) Attribution in Distributed Work Groups. Distributed Work, pp. 191-212. MIT Press, Cambridge, MA
15. Espinosa, J. A., Cummings, J. N., Wilson, J. M. and Pearce, B. M. (2003) Team Boundary Issues across Multiple global firms. Journal of Management Information Systems, 19:4, pp. 157-190.
16. Fiol, C. M. (2002) Capitalizing on Paradox: The Role of Language in Transforming Organizational Identities. Organization Science, 13, pp. 653-666.
17. Fiol, C. M. and O'Connor, E. J. (2003) Waking up! Mindfulness in the Face of Bandwagons. Academy of Management Review, 28, pp. 54-70.
18. Fiol, C. M. and O'Connor, E. J. (2005) Identification in Face-to-Face, Hybrid, and Pure Virtual Teams: Untangling the Contradictions. Organization Science, 16, pp. 19-32.
19. Gallupe, R. B. and McKeen, J. D. (1990) Enhancing Computer-mediated Communication: An Experimental Investigation into the Use of Group Decision Support System for Face-to-Face Versus Remote Meetings. Information and Management, 18, pp. 1-13.
20. Gomez, C., Kirkman, B. L. and Shapiro, D. L. (2000) The Impact of Collectivism and In-group/out-group Membership on the Evaluation Generosity of Team Members. Academy of Management Journal, 43, pp. 1097-1106.
21. Handy, C. (1995) Trust and the Virtual Organization. Harvard Business Review, 73, pp. 40-50.
22. Herbsleb, J., Mockus, A., Finholt, T. and Grinter, R. (2000) Distance, Dependencies, and Delay in a Global Collaboration. Proceedings of the ACM Conference, pp. 319-328.
23. Hinds, P. J. and Bailey, D. E. (2003) Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams. Organization Science, 14:6, pp. 615-632.
24. Hollingshead, A., McGrath, J. and O'Connor, K. (1993) Group Task Performance and Communication Technology: A Longitudinal Study of Computer-mediated versus Face-to-Face Work Groups. Small Groups Research, 24, pp. 307-333.
25. Ishaya, T. and Macaulay, L. (1999) The Role of Trust in Virtual Teams. Electronic Journal of Virtualness, 1, pp. 140-157.
26. Jarvenpaa, S. L. and Leidner, D. E. (1999) Communication and Trust in Global Virtual Teams. Organization Science, 10, pp. 791-815.
27. Jarvenpaa, S. L., Knoll, K. and Leidner, D. E. (1998) Is Anybody Out There? Antecedents of Trust in Global Virtual Teams. Journal of Management Information Systems, 14, pp. 29-64.
28. Jetten, J., Hogg, M. A. and Mullin, B. -A. (2000) In-group Variability and Motivation to Reduce Subjective Uncertainty. Group Dynamics: Theory, Research, and Practice, 4:2, pp. 184-198.
29. Kiffin-Petersen, S. A. and Cordery, J. L. (2003) Trust, Individualism and Job Characteristics as Predictors of Employee Preference for Teamwork. International Journal of Human Resource Management, 14:1, pp. 93-116.
30. Kramer, R. M. (1999) Trust and Distrust in Organizations: Emerging Perspectives, Enduring Questions. Annual Review of Psychology, 50, pp. 569-598.
31. Lea, R. and Spears, R. (1991) Computer-mediated Communication, De-individuation and Group Decision-making. International Journal of Man Machine Studies, 34, pp. 238-301.
32. Lewis, A. C. and Sherman, S. J. (2003) Hiring You Makes Me Look Bad: Social-identity Based Reversal of the In-group Favoritism Effect. Organizational Behavior and Human Decision Processes, 90, pp. 262-276.
33. Lewis, J. and Wiegert, A. (1985) Trust as a Social Reality. Social Forces, 63, pp. 967-985.
34. Lind, M. R. (1999) The Gender Impact of Temporary Virtual Work Groups. IEEE Transactions on Professional Communication, 42, pp. 276-285.
35. Lipnack, J. and Stamps, J. (1997) Virtual Teams: Reaching Across Space, Time and Organizations with Technology, John Wiley and Sons, Canada
36. Luhmann, N. (1979) Familiarity, Confidence, Trust: Problems and Alternatives. Trust, pp. 94-107. Basil Blackwell, New York
37. Malhotra, A., Majchrzak, A., Carman, R. and Lott, V. (2001) Radical Innovation Without Collocation: A Case Study at Boeing-Rocketdyne. MIS Quarterly, 25, pp. 229-249.
38. Martins, L. L., Gilson, L. L. and Maynard, M. T. (2004) Virtual Teams: What Do We Know and Where Do We Go From Here?. Journal of Management, 30:6, pp. 805-835.
39. Massey, A., Hung, Y., Montoya-Weiss, M. and Ramesh, V. (2001) When Culture and Style aren't About Clothes: Perceptions of Task-technology 'fit' in Global Virtual Teams. the Proceedings of the ACM Conference, pp. 207-213.
40. Mayer, R. C., Davis, J. H. and Schoorman, F. D. (1995) An Integrative Model of Organizational Trust. Academy of Management Review, 20, pp. 709-734.
41. McAllister, D. J. (1995) Affect and Cognition-based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal, 38, pp. 24-59.
42. McDonough, E., Kahn, K. and Barczak, G. (2001) An Investigation of the Use of Global, Virtual, and Collocated New Product Development Teams. Journal of Production Innovation Management, 18, pp. 110-120.
43. McKnight, H., Cummings, L. L. and Chervany, N. L. (1998) Initial Trust Formation in New Organizational Relationships. Academy of Management Review, 23, pp. 473-490.
44. Meyerson, D., Weick, K. E. and Kramer, R. M. (1996) Swift Trust and Temporary Groups. Trust in Organizations: Frontiers of Theory and Research, Sage, Thousand Oaks, CA
45. Mortensen, M. and Hinds, P. (2001) Conflict and Shared Identity in Geographically Distributed Teams. International Journal of Conflict Management, 12, pp. 212-238.
46. Nardi, B. A. and Whittaker, S. (2002) The Place of Face-to-Face Communication in Distributed Work. Distributed Work, pp. 83-110. MIT Press, Cambridge, MA
47. Okhuysen, G. A. and Eisenhardt, K. M. (2002) Integrating Knowledge in Groups: How Formal Interventions Enable Flexibility. Organization Science, 13, pp. 370-386.
48. Pauleen, D. J. (2003) Lessons Learned Crossing Boundaries in an ICT-supported Distributed Team. Journal of Global Information Management, 11:4, pp. 1-19.
49. Porter, L. W., Lawler, E. E. and Hackman, J. R. (1975) Behavior in Organizations, McGraw Hill, New York
50. Rousseau, D. M., Sitkin, S. B., Burt, R. S. and Camerer, C. (1998) Not So Different After All: A Cross-discipline View of Trust. Academy of Management Review, 23, pp. 393-404.
51. Saunders, C. S. (2000) Virtual Teams: Piecing Together the Puzzle. Framing the Domains of IT Management, pp. 29-50. Educational Resources, Inc, Ann Arbour, MI
52. Shin, Y. (2004) A Person-environment Fit Model for Virtual Organizations. Journal of Management, 30:5, pp. 725-743.
53. Snow, C. C., Snell, S. A. and Davison, S. C. (1996) Use Transnational Teams to Globalize Your Company. Organizational Dynamics, 24, pp. 50-67.
54. Sole, D. and Edmondson, A. (2002) Situated Knowledge and Learning in Dispersed Teams. British Journal of Management, 13, pp. S17-S34.
55. Staples, D. S. (2001) A Study of Remote Workers and Their Differences from Non-remote Workers. Journal of End User Computing, 13, pp. 3-14.
56. Staples, D. S. and Webster, J. (2008) Exploring the Effects of Trust, Task Interdependence and Virtualness on Knowledge Sharing in Teams. Information Systems Journal
57. Staples, D. S., Wong, I. K. and Cameron, A. F. (2004) Best Practices for Virtual Team Effectiveness. Virtual Teams: Projects, Protocols and Processes, pp. 160-185. Idea Group Publishing, Hershey, PA
58. Swann Jr, W. B., Polzer, J. T., Seyle, D. C. and Ko, S. J. (2004) Finding Value in Diversity: Verification of Personal and Social Self-views in Diverse Groups. Academy of Management Review, 29:1, pp. 9-27.
59. Tabachnick, B. and Fidell, L. S. (2001) Using Multivariate Statistics, Allyn and Bacon, Boston, MA
60. Tajfel, H. and Turner, J. C. (1986) The Social Identity Theory of Intergroup Behavior. Psychology of Intergroup Relations, pp. 7-24. Nelson-Hall, Chicago, IL
61. Thompson, L. and Coovert, M. (2002) Stepping up to the Challenge: A Critical Examination of Face-to-Face and Computer-mediated Team Decision Making. Group Dynamics: Theory, Research, and Practice, 6, pp. 52-64.
62. Tullar, W. and Kaiser, P. (2000) The Effect of Process Training on Process and Outcomes in Virtual Groups. The Journal of Business Communication, 37, pp. 408-427.
63. Walther, J. B. (1995) Relational Aspects of Computer-mediated Communication: Experimental Observations Over Time. Organization Science, 6, pp. 186-203.
64. Warkentin, M. and Beranek, P. (1999) Training to Improve Virtual Team Effectiveness. Information Systems Journal, 9, pp. 271-289.
65. Warr, P., Cook, J. and Wall, T. (1979) Scales for the Measurement of Some Work Attitudes and Aspects Of Psychological Well-being. Journal of Occupational Behavior, 52, pp. 129-148.
66. Webster, J. and Staples, D. S. (2006) Comparing Virtual Teams to Traditional Teams: An Identification of New Research Opportunities. Research in Personnel and Human Resources Management, 25, pp. 183-218.
67. Zárraga, C. and Bonache, J. (2003) Assessing the Team Environment for Knowledge Sharing: An Empirical Analysis. International Journal of Human Resource Management, 14:7, pp. 1227-1245.
68. Zeffane, R. and Connell, J. (2003) Trust and HRM in the New Millenium. International Journal of Human Resource Management, 14:1, pp. 3-11.