메뉴 건너뛰기




Volumn 16, Issue 4, 2007, Pages 479-500

Main and moderating e.ects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work

Author keywords

Counterproductive behaviour; Deep acting; Emotion regulation; Emotional labour; Surface acting

Indexed keywords


EID: 35949002871     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/13594320701662618     Document Type: Article
Times cited : (78)

References (36)
  • 3
  • 4
    • 33947389739 scopus 로고    scopus 로고
    • Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis
    • Berry, C. M., Ones, D. S. and Sackett, P. R. (2007) Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis. Journal of Applied Psychology, 92, pp. 410-424.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 410-424
    • Berry, C.M.1    Ones, D.S.2    Sackett, P.R.3
  • 5
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labor and burnout: Comparing two perspectives of "people work"
    • Brotherridge, C. M. and Grandey, A. A. (2002) Emotional labor and burnout: Comparing two perspectives of "people work". Journal of Vocational Behavior, 60, pp. 17-39.
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotherridge, C.M.1    Grandey, A.A.2
  • 6
    • 0042352685 scopus 로고    scopus 로고
    • Using the internet for psychological research: Personality testing on the World Wide Web
    • Buchanan, T. and Smith, J. L. (1999) Using the internet for psychological research: Personality testing on the World Wide Web. British Journal of Psychology, 90, pp. 124-144.
    • (1999) British Journal of Psychology , vol.90 , pp. 124-144
    • Buchanan, T.1    Smith, J.L.2
  • 8
    • 33746432148 scopus 로고    scopus 로고
    • Probing three-way interactions in moderated multiple regression: Development and application of a slope difference test
    • Dawson, J. F. and Richter, A. W. (2006) Probing three-way interactions in moderated multiple regression: Development and application of a slope difference test. Journal of Applied Psychology, 91, pp. 917-926.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 917-926
    • Dawson, J.F.1    Richter, A.W.2
  • 10
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • Diefendorff, J. M. and Richard, E. M. (2003) Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, pp. 284-294.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 284-294
    • Diefendorff, J.M.1    Richard, E.M.2
  • 11
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • Diefendorff, J. M. and Richard, E. M. (2004) Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, pp. 284-294.
    • (2004) Journal of Applied Psychology , vol.88 , pp. 284-294
    • Diefendorff, J.M.1    Richard, E.M.2
  • 12
    • 0036114957 scopus 로고    scopus 로고
    • Social stressors at work, irritation, and depressive symptoms: Accounting for unmeasured third variables in a multi-wave study
    • Dormann, C. and Zapf, D. (2002) Social stressors at work, irritation, and depressive symptoms: Accounting for unmeasured third variables in a multi-wave study. Journal of Occupational and Organizational Psychology, 75, pp. 33-58.
    • (2002) Journal of Occupational and Organizational Psychology , vol.75 , pp. 33-58
    • Dormann, C.1    Zapf, D.2
  • 14
    • 0025557319 scopus 로고
    • An alternative "description of personality": The Big-Five factor structure
    • Goldberg, L. R. (1990) An alternative "description of personality": The Big-Five factor structure. Journal of Personality and Social Psychology, 59, pp. 1216-1229.
    • (1990) Journal of Personality and Social Psychology , vol.59 , pp. 1216-1229
    • Goldberg, L.R.1
  • 16
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. A. (2000) Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health: Psychology, 5, pp. 95-110.
    • (2000) Journal of Occupational Health: Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 17
    • 0037296863 scopus 로고    scopus 로고
    • When the show must go on: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A. A. (2003) When the show must go on: Surface and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, pp. 86-96.
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 18
    • 0000649106 scopus 로고
    • Employee theft as a reaction to underpayment inequity: The hidden costs of paycuts
    • Greenberg, J. (1990) Employee theft as a reaction to underpayment inequity: The hidden costs of paycuts. Journal of Applied Psychology, 75, pp. 561-568.
    • (1990) Journal of Applied Psychology , vol.75 , pp. 561-568
    • Greenberg, J.1
  • 22
    • 4043145013 scopus 로고    scopus 로고
    • Antecedents of counterproductive behavior at work: A general perspective
    • Marcus, B. and Schuler, H. (2004) Antecedents of counterproductive behavior at work: A general perspective. Journal of Applied Psychology, 89, pp. 647-660.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 647-660
    • Marcus, B.1    Schuler, H.2
  • 23
    • 0036000506 scopus 로고    scopus 로고
    • Measuring counterproductivity: Development and initial validation of a German self-report questionnaire
    • Marcus, B., Schuler, H., Quell, P. and Hümpfner, G. (2002) Measuring counterproductivity: Development and initial validation of a German self-report questionnaire. International Journal of Selection and Assessment, 10, pp. 18-35.
    • (2002) International Journal of Selection and Assessment , vol.10 , pp. 18-35
    • Marcus, B.1    Schuler, H.2    Quell, P.3    Hümpfner, G.4
  • 25
    • 0032091198 scopus 로고    scopus 로고
    • Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behaviors
    • Moorman, R. H., Blakely, G. I. and Niehoff, B. P. (1998) Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behaviors. Academy of Management Journal, 41, pp. 351-357.
    • (1998) Academy of Management Journal , vol.41 , pp. 351-357
    • Moorman, R.H.1    Blakely, G.I.2    Niehoff, B.P.3
  • 26
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labor
    • Morris, J. A. and Feldman, D. C. (1996) The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, pp. 986-1010.
    • (1996) Academy of Management Review , vol.21 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 28
    • 21844526560 scopus 로고
    • A typology of deviant workplace behaviors: A multidimensional scaling study
    • Robinson, S. L. and Bennett, R. J. (1995) A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, pp. 555-572.
    • (1995) Academy of Management Journal , vol.38 , pp. 555-572
    • Robinson, S.L.1    Bennett, R.J.2
  • 30
    • 0029902830 scopus 로고    scopus 로고
    • Burnout and reciprocity: Towards a dual-level social exchange model
    • Schaufeli, W. B., van Dierendonck, D. and van Gorp, K. (1996) Burnout and reciprocity: Towards a dual-level social exchange model. Work and Stress, 10, pp. 225-237.
    • (1996) Work and Stress , vol.10 , pp. 225-237
    • Schaufeli, W.B.1    van Dierendonck, D.2    van Gorp, K.3
  • 31
    • 0000256820 scopus 로고    scopus 로고
    • Virtual subjects: Using the internet as an alternative source of subjects and research environment
    • Smith, M. A. and Leigh, B. (1997) Virtual subjects: Using the internet as an alternative source of subjects and research environment. Behavior Research Methods, Instruments, and Computers, 29, pp. 496-505.
    • (1997) Behavior Research Methods, Instruments, and Computers , vol.29 , pp. 496-505
    • Smith, M.A.1    Leigh, B.2
  • 32
    • 33745218501 scopus 로고    scopus 로고
    • Method variance in organizational research: Truth or urban legend?
    • Spector, P. E. (2006) Method variance in organizational research: Truth or urban legend?. Organizational Research Methods, 9, pp. 221-232.
    • (2006) Organizational Research Methods , vol.9 , pp. 221-232
    • Spector, P.E.1
  • 33
    • 1842459563 scopus 로고    scopus 로고
    • High self-control predicts good adjustment, less pathology, better grades, and interpersonal success
    • Tangney, J. P., Baumeister, R. F. and Boone, A. L. (2004) High self-control predicts good adjustment, less pathology, better grades, and interpersonal success. Journal of Personality, 72, pp. 271-322.
    • (2004) Journal of Personality , vol.72 , pp. 271-322
    • Tangney, J.P.1    Baumeister, R.F.2    Boone, A.L.3
  • 35
    • 0038476381 scopus 로고    scopus 로고
    • Emotion regulation in customer service roles: Testing a model of emotional labor
    • Totterdell, P. and Holman, D. (2003) Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, pp. 55-73.
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 36
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological well-being: A review of the literature and some conceptual considerations
    • Zapf, D. (2002) Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12, pp. 237-268.
    • (2002) Human Resource Management Review , vol.12 , pp. 237-268
    • Zapf, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.