Customer retention in a competitive power market: Analysis of a 'double-bounded plus follow-ups' questionnaire

Energy Journal

Volumn 19, Issue 2, 1998, Pages 191-215

  Cai, Yongxin ^a   Deilami, Iraj ^a   Train, Kenneth ^b  

^a Sacramento Municipal Utility District   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; COSTS; FORECASTING; MARKETING;

CUSTOMER SERVICE;

ELECTRIC POWER UTILIZATION;

EID: 0031699691     PISSN: 01956574     EISSN: None     Source Type: Trade Journal    
DOI: None     Document Type: Article

References (14)

1. Aptech Systems, Inc. (1996a). GAUSS - Mathematical and Statistical System, Manual.
2. Aptech Systems, Inc. (1996b). GAUSS Applications - Maximum Likelihood, Manual.
3. Brownstone, D., and K. Train (1995). "Forecasting New Product Penetration with Flexible Substitution Patterns." Working paper. Department of Economics, University of California, Berkeley.
4. Cai, Y. (1997). "Customer Choice Forecasting Model." Report, Sacramento Municipal Utility District, Sacramento, CA.
5. Cameron, T.A.. (1988). "A New Paradigm for Valuing Non-Market Goods Using Referndum Data: Maximum Likelihood Estimation by Censored Logistic Regression." Journal of Environmental Economics and Management 15: 355-379.
6. Cameron, T.A., and M.D. James (1987). "Efficient Estimation Methods for Closed-Ended Contingent Valuation Survey Data." Review of Economics and Statistics 69: 269-276.
7. Cameron, T.A., and J. Quiggin (1994). "Estimation Using Contingent Valuation Data from a 'Dichotomous Choice with Follow-up' Questionnaire", Journal of Environmental Economics and Management 27: 218-234.
8. Carson, R.T., and R.C. Mitchell (1987). "Economic Value of Reliable Water Supplies for Residential Water Users in the State Water Project Service Area." Report prepared for the Metropolitan Water District of Southern California.
9. Freeman, Sullivan & Co. (1995). "SMUD Customer Attitudes, Needs, and Opinions: Non-Residential and Residential Telephone Survey Results." Final report.
10. Hanemann, M., J. Loomis, and B. Kanninen (1991). "Statistical Efficiency of Double-Bounded Dichotomous Choice Contingent Valuation." American Journal of Agricultural Economics. 73: 1255-1263.
11. Hausman, J.A., ed., (1993.) Contingent Valuation: A Critical Assessment. New York: North-Holland.
12. Hildebrandt, E.W. (1996). "Discrete Choice Model of Switching Behavior of Customers." Memo, Sacramento Municipal Utility District, Sacramento, CA.
13. Imber, D., G. Stevenson, and L. Wilks (1991). "A Contingent Valuation Survey of the Kakadu Conservation Zone." Research Paper No. 3, Resource Assessment Commission, Canberra, Australia.
14. Revelt, D., and K. Train (1997). "Mixed Logit with Repeated Choices: Households' Choices of Appliance Efficiency Levels." The Review of Economics and Statistics. Forthcoming.