The role of emotions in conflict management: The case of work teams

International Journal of Conflict Management

Volumn 16, Issue 1, 2005, Pages 55-69

  Desivilya, Helena Syna ^a   Yagil, Dana ^b  

^a Emek Yezreel College   (Israel)

^b UNIVERSITY OF HAIFA   (Israel)

Author keywords

Emotions; Intragroup processes; Organizational conflict

Indexed keywords

EID: 34548174632     PISSN: 10444068     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb022923     Document Type: Article

References (49)

1. Allred, K. (2000). Anger and retaliation in conflict: The role of attribution. In M. Deutsch & P. Coleman (eds.). The handbook of conflict resolution: Theory and practice (pp. 236-256). San-Francisco: Jossey-Bass.
2. Allred, K., Mallozzi, J. S., Matsui, F., & Raia, C. P. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes, 70, 175-187.
3. Alper, S., Tjosvold, D., & Law, K. S. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology, 53, 625-642.
4. Amason, A. C., & Schweiger, D. M. (1997). The effects of conflict on strategic decision making effectiveness and organizational performance. In C. De Dreu & E. Van De Vliert (Eds.), Using conflict in organizations (pp. 101-116). London: Sage.
5. Ayoko, O. B., Hartel, C. E. J., & Cullen, V. J. (2002). Resolving the puzzle of productive and destructive conflict in culturally heterogeneous work groups: A communication-accommodation theory approach. International Journal of Conflict Management, 13, 165-195.
6. Baron, R. (1993). Affect and organizational behavior: When feeling good (or bad) matters. In J. Murningham (Ed.), Social psychology in organizations (pp. 63-88). Englewood Cliffs, NJ: Prentice Hall.
7. Baron, R., Fortin, S. P., Frei, R. L., Hauver, L. A., & Shack, M. L. (1990). Reducing organizational conflict: The role of socially-induced positive affect. International Journal of Conflict Management, 1, 132-152.
8. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal Personality and Social Psychology, 51, 1173-1182.
9. Barsade, S. G. (2002). The ripple effects: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644-675.
10. Blake, R. A., & Mouton, J. S. (1964). The managerial grid. Houston: Gulf.
11. Brodtker, A., & Jameson, J. K. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12, 259-275.
12. Carnevale, P. J., & Isen, A. M. (1986). The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiations. Organizational Behavior and Human Decision Processes, 37, 1-13.
13. Canary, D. J., Cupach, W. R., & Messman, S. J. (1995). Relationship conflict. Thousand Oaks, CA: Sage.
14. Davidson, M. N., & Greenhalgh, L. (1999). The role of emotion in negotiation: The impact of anger and race. In R. J. Bies, R. J. Lewicki, & B. H. Sheppard (Eds.), Research on negotiation in organizations (Vol. 7, pp. 3-26). Stamford, CT: JAI Press.
15. Donaldson, L., & Davis, J. H. (1991). Stewardship theory or agency theory: CEO governance and shareholder returns. Australian Journal of Management, 16, 49-64.
16. DeDreu, C., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88, 741-750.
17. DeDreu, C., & Van De Vliert, E. (1997). Using conflict in organizations. London: Sage Publications.
18. Druckman, D., & Broome, B. J. (1991). Value differences and conflict resolution: Familiarity or liking? Journal of Conflict Resolution, 35, 571-593.
19. Forgas, J. P. (1998). On feeling good and getting your way: Mood effects on negotiator cognition and bargaining strategies. Journal of Personality and Social Psychology, 74, 565-577.
20. Gully, S., Incalcaterra, K., Joshi, A., & Beaubien, J. M. (2002). A Meta-analysis of team efficiency, potency, and performance: Interdependence and level of analysis as moderators of observed relationships. Journal of Applied Psychology, 87, 819-832.
21. Hobman, E., Bordia, P., & Gallois, C. (2003). Consequences of feeling dissimilar from others in a work team. Journal of Business and Psychology, 17, 301-325.
22. Jehn, K., Nortcraft, G., & Neale, M. (1999). Why differences make a difference: A field study of diversity, conflict, and performance in work groups. Administrative Science Quarterly, 44, 741-763.
23. Jehn, K. (1997). Affective and cognitive conflict in work groups: Increasing performance through value-based intragroup conflict. In C. De Dreu & E. Van De Vliert (Eds.), Using conflict in organizations (pp. 87-101). London: Sage.
24. Jehn, K. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value based intragroup conflict. International Journal of Conflict Management, 5, 223-238.
25. Jehn, K. (1992). The impact of intragroup conflict on effectiveness: A multidimensional examination of the benefits and detriments of conflict. Unpublished doctoral dissertation, Northwestern University, Chicago, IL.
26. Jones, T. S. (2000). Emotional communication in conflict: Essence and impact. In W. Eadie & P. Nelson (Eds.), The language of conflict and resolution (pp. 81-104). Thousand Oaks, CA: Sage.
27. Kay, L., Shapiro, D., & Weingart, L. (2001). Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict communications perspective. Academy of Management Journal, 44, 779-793.
28. Kelley, J., & Barsade, S. G. (2001). Mood and emotions in small groups and work teams. Organizational Behavior and Human Decision Processes, 86, 99-130.
29. KoIb, D. M., & Bartunek, J. M. (Eds.) (1992). Hidden conflict in organizations: Uncovering the behind-the scenes disputes. Newbury Park, CA: Sage.
30. Kozan, M. K. (1997). Culture and conflict management: A theoretical framework. International Journal of Conflict Management, 8, 338-360.
31. Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.
32. O'Connor, K. M., Gruenfeld, D., & McGrath, J. (1993). The experience and effects of conflict in continuing work groups. Small Group Research, 24, 362-382.
33. Pearson, A. W., Ensley, M. D., & Amason, A. C. (2002). An assessment and refinement of Jehn's intragroup conflict scale. International Journal of Conflict Management, 13, 110-126.
34. Pfeffer, J., & Veiga, J. F. (1999). Putting people first for organizational success. Academy of Management Executive, 13, 37-48.
35. Pruitt, D. G., & Syna, H. (1989). Successful problem solving. In D. Tjosvold & D. W. Johnson (Eds.), Productive conflict management: Perspectives for organizations (pp. 69-90). Minneapolis, MN: Team Media.
36. Pruitt, D. G., & Rubin, J. Z. (1986). Social conflict: Escalation, stalemate ands settlement. New York: Random House.
37. Putnam, L. (2001). The language of opposition: Challenges in organizational dispute resolution. In W. Eadie & P. Nelson (Eds.), The language of conflict and resolution (pp. 10-21). Thousand Oaks, CA: Sage.
38. Rahim, M. A. (1983). A measure of styles of handling interpersonal conflicts. Academy of Management Journal, 26, 368-376.
39. Rhoades, J. A., Arnold, J., & Clifford, J. (2001). The role of affective traits and affective states in disputants' motivation and behavior during episodes of organizational conflict. Journal of Organizational Behavior, 22, 329-345.
40. Roloff, M. E., & Ifert, D. E. (2000). Conflict management through avoidance: Withholding complaints, suppressing arguments, and declaring topics taboo. In S. Petronio (Ed.), Balancing the secrets of private disclosures (pp. 151-164). Mahwah, NJ: Erlbaum.
41. Rubin, J. Z., & Levinger, G. (1995). Levels of analysis: In search of generalizable knowledge. In B. B. Bunker & J. Z. Rubin (Eds.), Conflict, cooperation and justice (pp. 13-38). San Francisco: Jossey-Bass.
42. Rubin, J. Z., Pruitt, D. G., & Kim S. H. (1994). Social Conflict: Escalation, stalemate and settlement. New York: Mc Graw-Hill.
43. Rusbult, E. C. (1993). Understanding responses to dissatisfaction in close relationships: The exit-voice-loyalty-neglect model. In S. Worchel & J. A. Simpson (Eds.), Conflict between people and groups: Causes and resolution (pp. 30-59). Chicago: Nelson-Hall.
44. Simons, T., & Peterson, R. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85, 102-111.
45. Thompson, L., Nadler, J., & Kim, P. H. (1999). Some like it hot: The case for the emotional negotiator. In L. Thompson, J. Levine, & D. Messick (Eds.), Shared cognitions in organizations (pp. 139-161). Mahwah, N.J: Erlbaum.
46. Tjosvold, D., & Sun, H.F. (2002). Understanding conflict avoidance: Relationship, motivations, actions, and consequences. International Journal of Conflict Management, 13, 142-164.
47. Tjosvold, D. (1998). The cooperative and competitive goal approach to conflict: Accomplishments and challenges. Applied Psychology: An International Review, 47, 285-313.
48. Van de Vliert, E., & Janssen, O. (2001). Description, explanation, and prescription of intragroup conflict behaviors. In M. E. Turner (Ed.), Groups at work: Theory and research. Applied social research (pp. 267-297). Mahwah, NJ: Erlbaum.
49. Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.