Resolving the puzzle of productive and destructive conflict in culturally heterogeneous workgroups: A communication accommodation theory approach

International Journal of Conflict Management

Volumn 13, Issue 2, 2002, Pages 165-195

  Ayoko, Oluremi B ^a   Härtel, Charmine E J ^b   Callan, Victor J ^c  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b MONASH UNIVERSITY   (Australia)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036963415     PISSN: 10444068     EISSN: None     Source Type: Journal    
DOI: 10.1108/eb022873     Document Type: Article

References (82)

1. Alder, N. J. (1991). International dimensions of organizational behavior (2nd ed.). Boston: PWS-Kent.
2. Allport, G. W. (1954). The nature of prejudice. Cambridge, MA: Addison-Wesley.
3. Avolio, B., Howell, J., & Sosik, J. (1999). A funny thing happened on the way to the bottom line: Humor as a moderator of leadership style effects. Academy of Management Journal, 42, 219-228.
4. Ayoko, O. B., & Härtel, C. E. J. (1999). Culturally heterogeneous workgroups: The effects of leader's conflict management skills on group's task and social outcomes. Proceedings of the 13th International Conference of Australia New Zealand Academy of Management, CD-ROM, Hobart, Tasmania, Australia.
5. Ayoko, O. B., & Härtel, C. E. J. (2000). Cultural differences at work: How managers deepen or lessen the cross-cultural divide in their workgroups. Queensland Review, 7, 77-86.
6. Ayoko, O. B., & Härtel, C. E. J. (2002). The role of emotion and emotion management in destructive and productive conflict in culturally heterogeneous workgroups. In N. M. Ashkanasy, C. E. J. Hartel, & W. J. Zerbe (Eds.), Managing emotions in the workplace (pp. 77-97). Armonk, NY: M. E. Sharpe.
7. Bales, R., & Slater, P. (1955). Role differentiation in small decision-malting groups: Family Socialization and Interaction Process. Glencoe, IL: Free Press.
8. Ball, P., Gallois, C., & Callan, V. J. (1989). Language attitudes: A perspective from social psychology. In P. Collins & D. Blair (Eds.), Australian English: The language of a new society (pp. 1-14). St Lucia: University of Queensland Press.
9. Bantel K. A., & Jackson, S. E. (1989). Top management and innovations in banking: Does the composition of the top team make a difference? Strategic Management Journal, 10, 107-124.
10. Beebe, L., & Giles, H. (1984). Speech accommodation theories: A discussion in terms of second language acquisition. International Journal of the Sociology of Language, 46, 5-32.
11. Blake, R., & Mouton, J. (1964). The managerial grid. Huston, TX: Gulf.
12. Brehmer, B. (1976). Social judgment theory and the analysis of interpersonal conflict. Psychological Bulletin, 83, 985-1003.
13. Brett, J. M., & Rognes, J. K. (1986). Intergroup relations in organizations. In P. Goodman & Associates (Eds.), Designing effective workgroups (pp. 167-189). San Francisco: Jossey-Bass.
14. Byrne, D. (1971). The attraction paradigm. New York: Academic Press.
15. Campbell, D., & Fiske, D. (1959). Convergent and discriminant validation by the multi-trait-multimethod matrix. Psychological Bulletin, 56, 81-195.
16. Chatman, J. A., Polzer, J. T., Barsade, S. G., & Neale, M. A. (1998). Being different yet feeling similar: The influence of demographic composition an organizational culture on work processes and outcomes. Administrative Science Quarterly, 43, 749-780.
17. Chen, L., & Cegala, D. J. (1994). Topic management, shared knowledge, and accommodation: A study of communication adaptability. Research on Language and Social Interactions, 2, 389-417.
18. Coupland, N., Coupland, J., Giles, H., & Henwood, K. (1988). Accommodating the elderly: Invoking and extending the theory a theory. Language in Society, 17, 1-41.
19. Cronbach, L. (1975). Beyond the two disciplines of scientific psychology. American Psychologist, 30, 116-127.
20. Cox, T. (1993). Cultural diversity in organizations: Theory, research and practice. San Francisco: Berrett-Koehler.
21. Csikszentmihalyi, M. (1996). Creativity: Flow and the psychology of discovery and invention. New York: Harper/Collins.
22. Dienstbier, R. (1995). The impact of humor on energy, tension, task choices, and attributions: Exploring hypotheses from toughness theory. Motivation & Emotion, 19, 255-267.
23. Folger, J. P., & Poole, M. S. (1984). Working through conflict. Glenview, IL: Scott Foresman.
24. Gallois, C. (1993). The language and communication of emotion: Universal, interpersonal, or intergroup? American Behavioral Scientist, 36, 309-339.
25. Gallois, C., Franklyn-Stokes, A., Giles, H., & Coupland, N. (1988). Communication accommodation theory and intercultural encounters: Intergroup and interpersonal considerations. In Y. Y. Kim & W. B. Gudykunst (Eds.), Theories in intercultural communication (pp. 157-185). Newbury Park, CA: Sage.
26. Gallois C., & Giles, H. (1998). Accommodating mutual influence in intergroup encounters. In M. Palmer & G. A. Barnett (Eds.), Mutual influence in interpersonal communication: Theory and research in cognition, affect, and behavior. Progress in communication Science (Vol. 14, pp. 130-162). New York: Ablex.
27. Giles, H. (1973). Communication effectiveness as a function of accented speech. Speech Monographs, 40, 330-331.
28. Giles, H., & Powesland, P. (1975). Speech style and social evaluation. London: Academic Press.
29. Giles, H., Coupland, J., & Coupland, N. (1991). Accommodation theory: Communication contexts and consequence. In H. Giles, N. Coupland, & J. Coupland (Eds.), Contexts of accommodation: Developments in applied sociolinguistics (pp. 1-68). Cambridge, UK: Cambridge University Press.
30. Giles, H., Mulac, A., Bradac, J., & Johnson, P. (1987). Speech accommodation theory: The first decade and beyond. In M. L. McLaughlin (Ed.), Communication yearbook (Vol. 10, pp. 13-48). Beverly Hills, CA: Sage.
31. Giles, H., & Coupland, N. (1991). Language: Contexts and consequences. Milton Keynes, UK: Open University Press.
32. Gumperz, J. J. (1982). Discourse strategies. Cambridge, UK: Cambridge University press.
33. Guzzo, R., & Dickson, M. (1996). Teams in organizations: Recent research on performance and effectiveness. Annual Review of Psychology, 47, 307-338.
34. Hall, J. A. (1973). The silent language. Garden City, NY: Anchor/Doubleday.
35. Hambrick, D. C. (1994). Top management groups: A conceptual integration and reconsideration of the "team" label. In B. M. Shaw & L. L Cummings (Eds.), Research in organizational behavior (Vol. 16, pp. 171-213). Greenwich, CT: JAI Press.
36. Hamilton, H. E. (1991). Accommodation and mental disability. In H. Giles, J. Coupland, & N. Coupland (Eds.), Contexts of accommodation (pp. 157-186). Cambridge, UK: Cambridge University Press.
37. Härtel, C. E. J., & Fujimoto, Y. (1999). Explaining why diversity sometimes has positive effects in organizations and sometimes has negative effects in organizations: The perceived dissimilarity openness moderator model. Academy of Management best papers proceedings, A1-A18.
38. Härtel, C. E. J., & Fujimoto, Y. (2000). Diversity is not a problem to be managed by organizations but openness to perceived dissimilarity is. Journal of Australian and New Zealand Academy of Management, 6, 14-27.
39. Hesse, M. (1980). Revolutions and reconstructions in the philosophy of science. Bloomington, IN: University Press.
40. Hofstede, G. (1980). Culture's consequences: International differences in work-related values. Beverley Hills, CA: Sage.
41. Ibarra, H. (1993). Personal networks of women and minorities in management: A conceptual framework. Academy of Management Review, 18, 56-87.
42. Jehn, K. A. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict. International Journal of Conflict Management, 4, 223-238.
43. Jehn, K. A. (1997). Qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42, 538-566.
44. Jehn, K. A. (1992). The impact of intragroup conflict on group effectiveness: A multimethod examination of the benefits and detriments of conflict. A doctoral dissertation, Northwestern University, Evanston, IL.
45. Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256-284.
46. Jones, L., Gallois, C., Callan, V., & Barker, M. (1999). Strategies of accommodation: Development of a coding system for conversational interaction. Journal of Language and Social Psyhology, 18, 123-152.
47. Kelsey, B. (1998). The dynamics of multicultural groups: Ethnicity as a determinant of leadership. Small Group Research. 29 (5), 602-623.
48. Larkey, L. K. (1996). Toward a theory of communicative interactions in culturally diverse workgroups. Academy of Management Review, 21, 463-499.
49. Marshall, C., & Rossman, G. B. (1995). Designing qualitative research. Thousand Oaks, CA: Sage.
50. Milliken, F. J., & Martins, L. L. (1996). Searching for common threads: Understanding the multiple effects of diversity in organizational groups. Academy of Management Review, 21, 402-433.
51. Nemeth, C. (1986). Differential contributions of majority and minority influence. Psychological Review, 93, 23-32.
52. O' Reilly, C. A., Caldwell, D. F., & Barnett, W. P. (1989) Workgroup demography, social integration, and turnover. Administrative Science Quarterly, 34, 21-37.
53. Outhwaite, W. (1993). Concept formation in social science. London: Routhledge & Kegan Paul.
54. Pelled, L. (1996). Demographic diversity, conflict and work group outcomes: An intervening process theory. Organization Science. 7, 615-631.
55. Pettigrew, T. F., & Martin, J. (1989). Organizational inclusion of minority groups: A social psychological analysis. In J. P. Van Oudenhoven & T. M. Willemsen (Ed.), Ethnic minorities: Social psychological perspectives (pp. 169-200). Berwyn, PA: Swets.
56. Rahim, M. A. (2001). Managing conflict in organizations (3rd ed.). Westport, CT: Quorum Books.
57. Ramsay, S., Gallois, C., & Callan, V. J. (1997) Social rules and attributions in the personnel selection interview. Journal of Occupational and Organizational Psychology, 70, 189-203.
58. Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict: Escalation, stalemate, and settlement. New York: McGraw-Hill.
59. Smith, H. W. (1975). Strategies of social research. Englewood Cliffs, NJ: Prentice-Hall.
60. Street, R. L. (1991). Accommodation in medical consultations. In H. Giles, J. Coupland, & N. Coupland (Eds.), Contexts of accommodation (pp. 131-156). Cambridge, UK: Cambridge University Press.
61. Tannen, D. (1986). That's not what I meant! New York: Ballantine.
62. Tannen, D. (1990). You just don't understand. New York: Morrow.
63. Taylor S., & Bodgan, R. (1984). Introduction to qualitative research methods: The Search for meanings. New York: Wiley.
64. Tjosvold, D. (1991a). The conflict-positive organization: Stimulate diversity and create unity. Reading, MA: Addison-Wesley.
65. Tjosvold, D. (1991b). Rights and responsibilities of dissent: Cooperative conflict. Employee Responsibilities and Rights Journal, 4, 13-23.
66. Tjosvold, D. (1998). Cooperative and competitive goal approach to conflict: Accomplishments and challenges. Applied Psychology: An international Review, 47, 258-342.
67. Tsui, A. S, Egan, T. D., & O'Reilly, C. A. (1992). Being different: Relational demography and organizational attachment. Administrative Science Quarterly, 37, 549-579.
68. Tsui, A., & O'Reilly, C. (1989). Beyond simple demographic effects: The importance of relational demography in superior-subordinate dyads. Academy of Management Journal, 32, 402-423.
69. Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin, 63, 384-399.
70. Turner, J. C. (1987). Social categorization and self-concept: A social cognitive theory of group behavior. Advances in group processes, 2, 77-121.
71. Van de Vliert, E., & Euwema, M. C. (1994). Agreeableness and activeness as components of conflict behavior. Journal of Personality and Social Psychology, 66, 674-687.
72. Van de Valiert, E., Euwema, M. C., & Huismans, S. E. (1995). Managing conflict with a subordinate or a superior: Effectiveness of conglomerated behavior. Journal of Applied Psychology, 80, 271-281.
73. Van de Vlliert, E., Nauta, A., Giebels, E., & Janssen, O. (1999). Constructive conflict at work. Journal of Organizational Behavior, 2, 475-491.
74. Watson, B., & Gallois, C. (1998). Nurturing communication by health professionals toward patients: A communication accommodation approach. Health Communication, 10, 343-355.
75. Watson, W. E., Kumar, K., & Michaelsen, L. K. (1993). Cultural Diversity's impact on interaction process and performance: Comparing homogeneous and diverse task groups. Academy of Management Journal, 36, 590-602.
76. Weirsema, M., & Bird, A. (1993). Organizational demography in Japanese firms: Group heterogeneity, individual dissimilarity, and top management team turnover. Academy of Management Journal, 36, 996-1025.
77. Weiss, R. S. (1968). Issues in holistic research. In H. S. Becker, B. Geer, & D. Riesman (Eds.), Institutions and the person: Papers presented to Everett C. Hughes (pp. 342-350). Chicago, IL: Aldine.
78. Williams, K., & O'Reilly, C. (1998). Demography and diversity in organizations: A review of 40 years of research. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (Vol. 20, pp. 77-140). Greenwich, CT: JAI Press.
79. Willemyns, M., Gallois, C., Callan, V. J., & Pittam, J. (1997). Accent Accommodation in the job interview: Impact of interviewer accent and gender. Journal of Language and Social Psychology, 16 (1), 3-22.
80. Willemyns, M., Gallois, C., & Callan, J. (2000). Accommodating power in supervisor-supervisee communication: A content analysis. Australian Journal of Communication, 27, 129-145.
81. Wittenbaum,G., & Strasser,G. (1996). Management of information in small groups. In J. Nye & M. Brower (Eds.), What's social about social cognition? Social cognition research in small groups (pp. 3-28). Thousand Oaks, CA: Sage.
82. Zenger, T. R., & Lawrence, B. S. (1989). Organizational demography: The differential effects of age and tenure distributions on technical communication. Academy of Management Journal, 32, 53-376.