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Volumn 16, Issue 5, 2006, Pages 538-547

Growth, customer service and profitability Southwest style

Author keywords

Airlines; Business development; Customer services quality; Job satisfaction; Strategic management; United States of America

Indexed keywords


EID: 33749351701     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610686160     Document Type: Article
Times cited : (14)

References (4)
  • 3
    • 0001984825 scopus 로고
    • "On the folly of rewarding A, while hoping for B"
    • Kerr, S. (1995) "On the folly of rewarding A, while hoping for B", Academy of Management Executive, Vol. 9 No. 1, pp. 7-14.
    • (1995) Academy of Management Executive , vol.9 , Issue.1 , pp. 7-14
    • Kerr, S.1
  • 4
    • 84968274427 scopus 로고
    • "Five Ps for strategy"
    • Mintzberg, H. (1987) "Five Ps for strategy", California Management Review, Vol. 30 No. 1, pp. 11-24.
    • (1987) California Management Review , vol.30 , Issue.1 , pp. 11-24
    • Mintzberg, H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.