메뉴 건너뛰기




Volumn 36, Issue 5, 2007, Pages 662-675

Perceptual gaps and similarities in buyer-seller dyadic relationships

Author keywords

Business to business; Dyadic relationships; Gap analysis; Relationship dimensions

Indexed keywords


EID: 34248167073     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2006.04.004     Document Type: Article
Times cited : (54)

References (85)
  • 1
    • 0344129997 scopus 로고    scopus 로고
    • The future of relational research in international marketing: Constructs and conduits
    • Ambler T., and Styles C. The future of relational research in international marketing: Constructs and conduits. International Marketing Review 17 6 (2000) 492-502
    • (2000) International Marketing Review , vol.17 , Issue.6 , pp. 492-502
    • Ambler, T.1    Styles, C.2
  • 2
    • 0001780926 scopus 로고
    • A model of the distributor's perspective of distributor-manufacturer working relationships
    • Anderson J.C., and Narus A. A model of the distributor's perspective of distributor-manufacturer working relationships. Journal of Marketing 48 (1984, Fall) 62-74
    • (1984) Journal of Marketing , vol.48 , pp. 62-74
    • Anderson, J.C.1    Narus, A.2
  • 3
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • Anderson J.C., and Narus J.A. A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing 54 (1990, Jan) 42-58
    • (1990) Journal of Marketing , vol.54 , pp. 42-58
    • Anderson, J.C.1    Narus, J.A.2
  • 5
    • 84990318253 scopus 로고    scopus 로고
    • A relationship marketing pilot study of British and French medium sized medical firms
    • Barnes B.R., and Carroll A. A relationship marketing pilot study of British and French medium sized medical firms. International Journal of Medical Marketing 1 2 (2000) 161-175
    • (2000) International Journal of Medical Marketing , vol.1 , Issue.2 , pp. 161-175
    • Barnes, B.R.1    Carroll, A.2
  • 6
    • 0442279111 scopus 로고    scopus 로고
    • Revising quality awareness through internal marketing: An exploratory study among French and English medium-sized firms
    • Barnes B.R., and Morris D.S. Revising quality awareness through internal marketing: An exploratory study among French and English medium-sized firms. Total Quality Management 11 4/5/6 (2000) 393-411
    • (2000) Total Quality Management , vol.11 , Issue.4-5 -6 , pp. 393-411
    • Barnes, B.R.1    Morris, D.S.2
  • 7
    • 84947048660 scopus 로고
    • Close to the customer: But is it really a relationship?
    • Barnes J.G. Close to the customer: But is it really a relationship?. Journal of Marketing Management 10 (1994) 561-570
    • (1994) Journal of Marketing Management , vol.10 , pp. 561-570
    • Barnes, J.G.1
  • 8
    • 0011423373 scopus 로고
    • Marketing today and tomorrow
    • Barwise P. Marketing today and tomorrow. Business Strategy Review 6 1 (1995) 45-57
    • (1995) Business Strategy Review , vol.6 , Issue.1 , pp. 45-57
    • Barwise, P.1
  • 10
    • 0031541097 scopus 로고    scopus 로고
    • The effects of output controls, process controls, and flexibility on export channel performance
    • Bello D.C., and Gilliland D.I. The effects of output controls, process controls, and flexibility on export channel performance. Journal of Marketing 61 (1997, Jan) 22-38
    • (1997) Journal of Marketing , vol.61 , pp. 22-38
    • Bello, D.C.1    Gilliland, D.I.2
  • 11
    • 0002299687 scopus 로고
    • The emerging approach to business strategy: Building a relationship advantage
    • Berling R.J. The emerging approach to business strategy: Building a relationship advantage. Business Horizons (1993) 16-27
    • (1993) Business Horizons , pp. 16-27
    • Berling, R.J.1
  • 12
    • 84986172703 scopus 로고    scopus 로고
    • Market orientation, trust and satisfaction in dyadic relationships: A manufacturer-retailer analysis
    • Bigne E., and Blesa A. Market orientation, trust and satisfaction in dyadic relationships: A manufacturer-retailer analysis. International Journal of Retail and Distribution Management 31 11 (2003) 574-590
    • (2003) International Journal of Retail and Distribution Management , vol.31 , Issue.11 , pp. 574-590
    • Bigne, E.1    Blesa, A.2
  • 13
    • 0039797385 scopus 로고    scopus 로고
    • Relationship marketing in organizational markets: When is it appropriate?
    • Blois K. Relationship marketing in organizational markets: When is it appropriate?. Journal of Marketing Management 12 (1996) 161-173
    • (1996) Journal of Marketing Management , vol.12 , pp. 161-173
    • Blois, K.1
  • 14
    • 0002303747 scopus 로고    scopus 로고
    • What national account decision makers would tell salespeople about building relationships
    • Boles J.S., Barksdale H.C., and Johnson J.T. What national account decision makers would tell salespeople about building relationships. Journal of Business and Industrial Marketing 11 2 (1996) 6-19
    • (1996) Journal of Business and Industrial Marketing , vol.11 , Issue.2 , pp. 6-19
    • Boles, J.S.1    Barksdale, H.C.2    Johnson, J.T.3
  • 18
    • 0013246695 scopus 로고    scopus 로고
    • Managed networks: Creating strategic advantage
    • Iacobucci D. (Ed), Sage, CA, USA
    • Campbell A.J., and Wilson D.T. Managed networks: Creating strategic advantage. In: Iacobucci D. (Ed). Networks in marketing (1996), Sage, CA, USA 125-143
    • (1996) Networks in marketing , pp. 125-143
    • Campbell, A.J.1    Wilson, D.T.2
  • 19
    • 0000802294 scopus 로고
    • Determinants of bargaining power in OEM negotiations
    • Cho D.S., and Chu W. Determinants of bargaining power in OEM negotiations. Industrial Marketing Management 23 (1994) 343-355
    • (1994) Industrial Marketing Management , vol.23 , pp. 343-355
    • Cho, D.S.1    Chu, W.2
  • 20
    • 84954992763 scopus 로고
    • International marketing and purchasing of industrial goods - features of a European research project
    • Cunningham M.T. International marketing and purchasing of industrial goods - features of a European research project. European Journal of Marketing 14 5/6 (1980) 322-338
    • (1980) European Journal of Marketing , vol.14 , Issue.5-6 , pp. 322-338
    • Cunningham, M.T.1
  • 22
    • 0010106229 scopus 로고    scopus 로고
    • Managing interdependency: A taxonomy for business-to-business relationships
    • Dabholkar P.A., and Neeley S.M. Managing interdependency: A taxonomy for business-to-business relationships. Journal of Business and Industrial Marketing 13 6 (1998) 439-460
    • (1998) Journal of Business and Industrial Marketing , vol.13 , Issue.6 , pp. 439-460
    • Dabholkar, P.A.1    Neeley, S.M.2
  • 26
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer F.R., Schurr P.H., and Oh S. Developing buyer-seller relationships. Journal of Marketing 51 2 (1987) 11-27
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 27
    • 20444495556 scopus 로고    scopus 로고
    • US manufacturing in the early 1990s: The chase and challenge
    • Ettlie J., and Ward P.T. US manufacturing in the early 1990s: The chase and challenge. Business Strategy Review 8 4 (1997) 53-59
    • (1997) Business Strategy Review , vol.8 , Issue.4 , pp. 53-59
    • Ettlie, J.1    Ward, P.T.2
  • 28
    • 0009144350 scopus 로고    scopus 로고
    • Trust and direct marketing environments: A consumer perspective
    • Fletcher K.P., and Peters L.D. Trust and direct marketing environments: A consumer perspective. Journal of Marketing Management 13 (1997) 523-539
    • (1997) Journal of Marketing Management , vol.13 , pp. 523-539
    • Fletcher, K.P.1    Peters, L.D.2
  • 29
    • 84952631596 scopus 로고
    • The development of buyer-seller relationships in industrial markets
    • Ford D. The development of buyer-seller relationships in industrial markets. European Journal of Marketing 14 5/6 (1980) 339-353
    • (1980) European Journal of Marketing , vol.14 , Issue.5-6 , pp. 339-353
    • Ford, D.1
  • 30
    • 0000450129 scopus 로고
    • Buyer/seller relationships in international industrial markets
    • Ford D. Buyer/seller relationships in international industrial markets. Industrial Marketing Management 13 2 (1984) 101-113
    • (1984) Industrial Marketing Management , vol.13 , Issue.2 , pp. 101-113
    • Ford, D.1
  • 32
    • 0000098054 scopus 로고
    • The relationships between export manufacturers and their overseas distributors
    • Czinkota M.R., and Tesar G. (Eds), Praeger, New York
    • Ford D., and Rosson P.J. The relationships between export manufacturers and their overseas distributors. In: Czinkota M.R., and Tesar G. (Eds). Export management: An international context (1982), Praeger, New York 257-275
    • (1982) Export management: An international context , pp. 257-275
    • Ford, D.1    Rosson, P.J.2
  • 34
    • 0003210045 scopus 로고    scopus 로고
    • Relationship strategy, investments, and decision making
    • Iacobucci D. (Ed), Sage, CA
    • Ford D., McDowell R., and Tomkins C. Relationship strategy, investments, and decision making. In: Iacobucci D. (Ed). Networks in marketing (1996), Sage, CA 144-176
    • (1996) Networks in marketing , pp. 144-176
    • Ford, D.1    McDowell, R.2    Tomkins, C.3
  • 35
    • 0002554407 scopus 로고
    • Interorganizational exchange behavior in marketing channels: A broadened perspective
    • Frazier G.L. Interorganizational exchange behavior in marketing channels: A broadened perspective. Journal of Marketing 47 (1983, Fall) 68-78
    • (1983) Journal of Marketing , vol.47 , pp. 68-78
    • Frazier, G.L.1
  • 36
  • 37
    • 0002719650 scopus 로고
    • Just-in-time exchange relationships in industrial markets
    • Frazier G.L., Spekman R.E., and O'Neal C.R. Just-in-time exchange relationships in industrial markets. Journal of Marketing 52 (1988, Oct) 52-67
    • (1988) Journal of Marketing , vol.52 , pp. 52-67
    • Frazier, G.L.1    Spekman, R.E.2    O'Neal, C.R.3
  • 38
    • 21744448471 scopus 로고
    • Determinants of long-termism orientation in buyer-seller relationships
    • Ganesan S. Determinants of long-termism orientation in buyer-seller relationships. Journal of Marketing 58 (1994, Apr) 1-19
    • (1994) Journal of Marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 39
    • 34248147372 scopus 로고
    • Delphi forecasting of the north sea survey ship market in 1980
    • Gilligan C.T., and Darling G. Delphi forecasting of the north sea survey ship market in 1980. Industrial Marketing Management 4 (1976) 349-357
    • (1976) Industrial Marketing Management , vol.4 , pp. 349-357
    • Gilligan, C.T.1    Darling, G.2
  • 41
    • 0023399146 scopus 로고
    • The new marketing - developing long-term interactive relationships
    • Gummesson E. The new marketing - developing long-term interactive relationships. Long Range Planning 20 4 (1987) 10-20
    • (1987) Long Range Planning , vol.20 , Issue.4 , pp. 10-20
    • Gummesson, E.1
  • 45
    • 0030144033 scopus 로고    scopus 로고
    • Relationship appraisal: A route to improved reseller channel performance
    • Hanmer-Lloyd S.A. Relationship appraisal: A route to improved reseller channel performance. Industrial Marketing Management 25 (1996) 173-185
    • (1996) Industrial Marketing Management , vol.25 , pp. 173-185
    • Hanmer-Lloyd, S.A.1
  • 46
    • 0030559353 scopus 로고    scopus 로고
    • Supply chain management: Relationships, chains and networks
    • Harland C.M. Supply chain management: Relationships, chains and networks. British Journal of Management 7 (1996) 63-80
    • (1996) British Journal of Management , vol.7 , pp. 63-80
    • Harland, C.M.1
  • 47
    • 3042559495 scopus 로고    scopus 로고
    • Firm-to-firm and interpersonal relationships: Perspectives from advertising agency account managers
    • Haytko D.L. Firm-to-firm and interpersonal relationships: Perspectives from advertising agency account managers. Academy of Marketing Science Journal 32 3 (2004) 312-328
    • (2004) Academy of Marketing Science Journal , vol.32 , Issue.3 , pp. 312-328
    • Haytko, D.L.1
  • 48
    • 0002508836 scopus 로고
    • The role of dependence balancing in safeguarding transaction-specific assets in conventional channels
    • Heide J.B., and John G. The role of dependence balancing in safeguarding transaction-specific assets in conventional channels. Journal of Marketing 52 (1988) 20-35
    • (1988) Journal of Marketing , vol.52 , pp. 20-35
    • Heide, J.B.1    John, G.2
  • 49
    • 26844492444 scopus 로고    scopus 로고
    • The interaction of dependence and trust in long-term relationships
    • Izquierdo C.C., and Cillan J.G. The interaction of dependence and trust in long-term relationships. European Journal of Marketing 38 8 (2004) 974-994
    • (2004) European Journal of Marketing , vol.38 , Issue.8 , pp. 974-994
    • Izquierdo, C.C.1    Cillan, J.G.2
  • 50
    • 0000251132 scopus 로고
    • Build customer relationships that last
    • Jackson B.B. Build customer relationships that last. Harvard Business Review (1985, Nov-Dec) 120-128
    • (1985) Harvard Business Review , pp. 120-128
    • Jackson, B.B.1
  • 51
    • 0000584306 scopus 로고
    • Internationalisation in industrial systems - a network approach
    • Hood N., and Vahlne J.E. (Eds), Croom, USA
    • Johanson J., and Mattson L.G. Internationalisation in industrial systems - a network approach. In: Hood N., and Vahlne J.E. (Eds). Strategies in global competition (1988), Croom, USA 287-314
    • (1988) Strategies in global competition , pp. 287-314
    • Johanson, J.1    Mattson, L.G.2
  • 52
    • 23044518593 scopus 로고    scopus 로고
    • On interfirm power, channel climate, and solidarity in industrial distributor-supplier dyads
    • Kim K. On interfirm power, channel climate, and solidarity in industrial distributor-supplier dyads. Journal of the Academy of Marketing Science 28 3 (2000) 388-405
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.3 , pp. 388-405
    • Kim, K.1
  • 54
    • 34248141029 scopus 로고
    • Research appraisal in the electricity industry - an interesting application of the Delphi method
    • Lamb P. Research appraisal in the electricity industry - an interesting application of the Delphi method. Industrial Marketing Management 4 (1975) 89-98
    • (1975) Industrial Marketing Management , vol.4 , pp. 89-98
    • Lamb, P.1
  • 55
    • 0038684381 scopus 로고    scopus 로고
    • The role of foreign customer influences in building relationships with US exporting SMEs
    • Leonidou L., and Katsikeas C. The role of foreign customer influences in building relationships with US exporting SMEs. Long Range Planning 36 3 (2003) 227-252
    • (2003) Long Range Planning , vol.36 , Issue.3 , pp. 227-252
    • Leonidou, L.1    Katsikeas, C.2
  • 56
    • 0002089750 scopus 로고
    • After the sale is over
    • Levitt T. After the sale is over. Harvard Business Review 61 5 (1983) 87-93
    • (1983) Harvard Business Review , vol.61 , Issue.5 , pp. 87-93
    • Levitt, T.1
  • 58
    • 34248209450 scopus 로고
    • Customer services - off the peg or tailor-made?
    • Marr N.E. Customer services - off the peg or tailor-made?. Management Decision 26 1 (1988) 25-29
    • (1988) Management Decision , vol.26 , Issue.1 , pp. 25-29
    • Marr, N.E.1
  • 59
    • 0002970421 scopus 로고
    • Getting closer and nicer: Partnerships in the supply chain
    • Matthysens P., and Van den Bulte C. Getting closer and nicer: Partnerships in the supply chain. Long Range Planning 27 1 (1994) 72-83
    • (1994) Long Range Planning , vol.27 , Issue.1 , pp. 72-83
    • Matthysens, P.1    Van den Bulte, C.2
  • 60
    • 0037729155 scopus 로고    scopus 로고
    • Implications of partnership sourcing on buyer-supplier relations
    • McIvor R., Humphreys P., and McAleer E. Implications of partnership sourcing on buyer-supplier relations. Journal of General Management 23 1 (1997) 53-70
    • (1997) Journal of General Management , vol.23 , Issue.1 , pp. 53-70
    • McIvor, R.1    Humphreys, P.2    McAleer, E.3
  • 61
    • 85165415424 scopus 로고
    • Buyer-seller relationships: An application of the IMP interaction model
    • Metcalf L.E., Frear C.R., and Krishnan R. Buyer-seller relationships: An application of the IMP interaction model. European Journal of Marketing 26 2 (1992) 27-46
    • (1992) European Journal of Marketing , vol.26 , Issue.2 , pp. 27-46
    • Metcalf, L.E.1    Frear, C.R.2    Krishnan, R.3
  • 62
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.M., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 63
    • 3142749319 scopus 로고    scopus 로고
    • Building and sustaining buyer-seller relationships in mature industrial markets
    • Narayandas D., and Rangan K. Building and sustaining buyer-seller relationships in mature industrial markets. Journal of Marketing 68 (2004, July) 63-77
    • (2004) Journal of Marketing , vol.68 , pp. 63-77
    • Narayandas, D.1    Rangan, K.2
  • 64
    • 0040733856 scopus 로고
    • Market analysis via judgmental modelling: An application in the UK chemical industry
    • Naudé P., Lockett G., and Gisbourne S. Market analysis via judgmental modelling: An application in the UK chemical industry. European Journal of Marketing 27 3 (1993) 5-22
    • (1993) European Journal of Marketing , vol.27 , Issue.3 , pp. 5-22
    • Naudé, P.1    Lockett, G.2    Gisbourne, S.3
  • 65
    • 23044524740 scopus 로고    scopus 로고
    • The role of interpersonal liking in building trust in long-term channel relationships
    • Nicholson C.Y., Compeau L.D., and Sethi R. The role of interpersonal liking in building trust in long-term channel relationships. Academy of Marketing Science Journal 29 1 (2001) 3-15
    • (2001) Academy of Marketing Science Journal , vol.29 , Issue.1 , pp. 3-15
    • Nicholson, C.Y.1    Compeau, L.D.2    Sethi, R.3
  • 66
    • 34248218426 scopus 로고    scopus 로고
    • Measuring the level of understanding between supply chain partners: The case of packaging
    • McLoughlin D., and Horan C. (Eds), University College, Dublin, Ireland
    • Omar M.S., and Naudé P. Measuring the level of understanding between supply chain partners: The case of packaging. In: McLoughlin D., and Horan C. (Eds). Proceedings of The 15th Annual IMP Conference (1999), University College, Dublin, Ireland
    • (1999) Proceedings of The 15th Annual IMP Conference
    • Omar, M.S.1    Naudé, P.2
  • 67
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple item scale for measuring service quality
    • Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: A multiple item scale for measuring service quality. Journal of Retailing 64 1 (1988) 12-40
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 70
    • 12444342686 scopus 로고    scopus 로고
    • Relationships in banking
    • Naudé P., and Turnbull P.W. (Eds), Pergamon, Elsevier Science, Oxford, UK
    • Proença J., and Castro L.M. Relationships in banking. In: Naudé P., and Turnbull P.W. (Eds). Network dynamics in international marketing (1998), Pergamon, Elsevier Science, Oxford, UK
    • (1998) Network dynamics in international marketing
    • Proença, J.1    Castro, L.M.2
  • 71
    • 0009905738 scopus 로고
    • Time passages: The changing nature of manufacturer-overseas distributor relations in exporting
    • Rosson P.J. Time passages: The changing nature of manufacturer-overseas distributor relations in exporting. Industrial Marketing and Purchasing 1 2 (1986) 48-64
    • (1986) Industrial Marketing and Purchasing , vol.1 , Issue.2 , pp. 48-64
    • Rosson, P.J.1
  • 75
    • 0001771258 scopus 로고
    • A review of portfolio planning models for industrial marketing and purchasing management
    • Turnbull P.W. A review of portfolio planning models for industrial marketing and purchasing management. European Journal of Marketing 24 3 (1989) 7-22
    • (1989) European Journal of Marketing , vol.24 , Issue.3 , pp. 7-22
    • Turnbull, P.W.1
  • 76
    • 20444469138 scopus 로고    scopus 로고
    • A network perspective on crossing the micro-macro divide in consumer behavior research
    • Iacobucci D. (Ed), Sage, CA,USA
    • Ward J., and Reingen P. A network perspective on crossing the micro-macro divide in consumer behavior research. In: Iacobucci D. (Ed). Networks in marketing (1996), Sage, CA,USA 303-324
    • (1996) Networks in marketing , pp. 303-324
    • Ward, J.1    Reingen, P.2
  • 77
    • 0041385347 scopus 로고
    • The changing role of marketing in the corporation
    • Webster F.E. The changing role of marketing in the corporation. Journal of Marketing 56 (1992, Oct) 1-17
    • (1992) Journal of Marketing , vol.56 , pp. 1-17
    • Webster, F.E.1
  • 80
    • 77951511906 scopus 로고
    • An integrated model of buyer-seller relationships
    • Wilson D.T. An integrated model of buyer-seller relationships. Academy of Marketing Science Journal 23 4 (1995) 335-345
    • (1995) Academy of Marketing Science Journal , vol.23 , Issue.4 , pp. 335-345
    • Wilson, D.T.1
  • 81
    • 0009887481 scopus 로고
    • Buyer-seller relationships: Alternative conceptualizations
    • Paliwoda S.J. (Ed), Routledge, UK
    • Wilson D.T., and Moller K.E.K. Buyer-seller relationships: Alternative conceptualizations. In: Paliwoda S.J. (Ed). New perspectives on international marketing (1991), Routledge, UK
    • (1991) New perspectives on international marketing
    • Wilson, D.T.1    Moller, K.E.K.2
  • 82
    • 0002626642 scopus 로고
    • Bonding and commitment in buyer-seller relationships: A preliminary conceptualisation
    • Wilson D.T., and Mummalaneni V. Bonding and commitment in buyer-seller relationships: A preliminary conceptualisation. Industrial Marketing and Purchasing 1 3 (1986) 44-58
    • (1986) Industrial Marketing and Purchasing , vol.1 , Issue.3 , pp. 44-58
    • Wilson, D.T.1    Mummalaneni, V.2
  • 83
    • 0011035139 scopus 로고    scopus 로고
    • Interorganizational information system technology and buyer-seller relationships
    • Wilson D.T., and Vlosky R.P. Interorganizational information system technology and buyer-seller relationships. Journal of Business and Industrial Marketing 13 3 (1998) 215-234
    • (1998) Journal of Business and Industrial Marketing , vol.13 , Issue.3 , pp. 215-234
    • Wilson, D.T.1    Vlosky, R.P.2
  • 84
    • 84986031735 scopus 로고    scopus 로고
    • Bank corporate client "partnership" relationship: Benefits and life cycle
    • Zineldin M. Bank corporate client "partnership" relationship: Benefits and life cycle. International Journal of Bank Marketing 14 3 (1996) 14-22
    • (1996) International Journal of Bank Marketing , vol.14 , Issue.3 , pp. 14-22
    • Zineldin, M.1
  • 85
    • 0345075750 scopus 로고    scopus 로고
    • An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish wood industry
    • Zineldin M., and Jonsson P. An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish wood industry. The TQM Magazine 12 4 (2000) 245-266
    • (2000) The TQM Magazine , vol.12 , Issue.4 , pp. 245-266
    • Zineldin, M.1    Jonsson, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.