E-mail reference in a distributed learning environment: Best practices, user satisfaction, and the reference services continuum

Journal of Library Administration

Volumn 45, Issue 1-2, 2006, Pages 117-147

  Croft, Rosie ^a   Eichenlaub, Naomi ^a  

^a ROYAL ROADS UNIVERSITY   (Canada)

Author keywords

Best practices; Digital reference; Distance librarianship; E mail reference; Reference services; User satisfaction

Indexed keywords

EID: 33845765259     PISSN: 01930826     EISSN: 15403564     Source Type: Journal    
DOI: 10.1300/J111v45n01_07     Document Type: Conference Paper

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