Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference

Australian Academic and Research Libraries

Volumn 35, Issue 2, 2004, Pages 95-110

  Lee, Ian J ^a  

^a MURDOCH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85012474048     PISSN: 00048623     EISSN: None     Source Type: Journal    
DOI: 10.1080/00048623.2004.10755262     Document Type: Article

References (12)

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3. S McKinzie and J D Lauer 'Virtual Reference: Overrated Inflated and Not Even Real' The Charleston Advisor vol 4 no 2 2002 p 1 http://www.charlestonco.com/features. cfm?id=2112&type=ed [accessed 14 April 2003]
4. S Coffman 'Distance Education and Virtual Reference: Where are We Headed?' Computers in Libraries vol 21 no 4 2001 pp 20-25
5. R A Hodges 'Assessing Digital Reference' LIBR vo1 52 2002 p l59
6. M G Jackson 'A Rush to Serve: Digital Reference Services and the Commitment to 24/7' Advances in Librarianship vol 26 2002 pp 299-317
7. L Goetsch, L Sowers and C Todd 'Electronic Reference Service' SPEC vol 251 October 1999
8. J Fletcher, P Hair and J McKay 'Online Librarian- Real Time/Real Talk: An Innovative Collaboration Between Two University Libraries' Paper presented at the VALA 2004 12th Biennial Conference and Exhibition 3-5 February 2004 http://vala.org.au/vala2004/2004pdfs/20FIHaMc.PDF [accessed l March 2004]
9. Council of Australian University Librarians CAUL Statistics 2001 http://www. caul.edu.au/stats/cau1200l.xls [accessed 6 September 2003]
10. B Sloan My Web Librarian: A Report on Patterns of System Use and User Satisfaction http://www.lis.uiuc.edu/-b-sloan/mwl-report.htm [accessed 8 August 2003]
11. AN Joinson Understanding the Psychology of Internet Behaviour: Virtual Worlds Real Lives New York Palgrave 2003
12. Tech Smith Snaglt http://www.techsmith.com/products/snagit/default.asp [accessed 6 October 2003]