Electronic mail reference services in the public library

Reference and User Services Quarterly

Volumn 39, Issue 3, 2000, Pages 245-252

  Garnsey, Beth A ^a   Powell, Ronald R ^b  

^a Baldwin Public Library   (United States)

^b WAYNE STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034342940     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (40)

1. Samuel S. Green, "Personal Relations between Librarians and Readers," American Library Journal (October 1876): 74-81.
2. Charles R. McClure, John Carlos Bertot, and Douglas L. Zweizig, Public Libraries and the Internet, Study Results, Policy Issues, and Recommendations (Washington, D.C.: National Commission on Libraries and Information Science, 1994), 2.
3. John Carlos Bertot and Charles R. McClure, The 1998 National Survey of U.S. Public Library Outlet Connectivity: Final Report (Washington, D.C.: National Commission on Libraries and Information Science, 1998), 2.
4. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38, no. 1 (1998): 77-81.
5. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
6. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
7. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
8. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
9. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
10. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
11. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
12. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
13. Ellen H. Howard and Terry Ann Jankowski, "Reference Services Via Electronic Mail," Bulletin of the Medical Library Association 74, no. 1 (1986): 41-44; Frieda O. Weise and Marilyn Borgendale, "EARS: Electronic Access to Reference Service," Bulletin of the Medical Library Association 74, no. 10 (1986): 300-04; Katherine Schilling-Eccles and Joseph J. Harzbecker Jr., "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17, no. 4 (1998): 17-27; Christine M. Roysdon and Laura Lee Elliott, "Electronic Integration of Library Services through a Campuswide Network," RQ 28 (1988): 82-93; Ann Bristow, "Academic Reference Service Over Electronic Mail," College & Research Libraries News 53 (1992): 631-32, 637; Julie Still and Frank Campbell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 21 (1993): 15-18; Ann Bristow and Mary Buechley, "Academic Reference over E-mail: An Update," College & Research Libraries News 55 (1995): 459-62; Lara Bushallow-Wilbur, Gemma De Vinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35, no. 3 (1996): 359-71; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
14. Still and Campbell, "Librarian in a Box"; Bushallow-Wilbur and others, "Electronic Mail Reference Service"; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
15. Still and Campbell, "Librarian in a Box"; Bushallow-Wilbur and others, "Electronic Mail Reference Service"; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
16. Still and Campbell, "Librarian in a Box"; Bushallow-Wilbur and others, "Electronic Mail Reference Service"; Schilling-Eccles and Harzbecker, "The Use of Electronic Mail at the Reference Desk."
17. Bristow, "Academic Reference Service over Electronic Mail"; Bushallow-Wilbur and others, "Electronic Mail Reference Service."
18. Bristow, "Academic Reference Service over Electronic Mail"; Bushallow-Wilbur and others, "Electronic Mail Reference Service."
19. Roysdon and Elliott, "Electronic Integration"; Bristow, "Academic Reference Service over Electronic Mail"; Bushallow-Wilbur and others, "Electronic Mail Reference Service."
20. Roysdon and Elliott, "Electronic Integration"; Bristow, "Academic Reference Service over Electronic Mail"; Bushallow-Wilbur and others, "Electronic Mail Reference Service."
21. Roysdon and Elliott, "Electronic Integration"; Bristow, "Academic Reference Service over Electronic Mail"; Bushallow-Wilbur and others, "Electronic Mail Reference Service."
22. Christopher Tomer, "MIME and Electronic Reference Service," Reference Librarian 41/42 (1994): 354.
23. Eileen G. Abels and Peter Liebscher, "A New Challenge for Intermediary-Client Communication: The Electronic Network," Reference Librarian 42/42 (1994): 189.
24. Ibid., 190.
25. Weise and Borgendale, "EARS"; Roysdon and Elliott, "Electronic Integration."
26. Weise and Borgendale, "EARS"; Roysdon and Elliott, "Electronic Integration."
27. Roysdon and Elliott, "Electronic Integration," 87.
28. Miriam Bonham, "Library Services through Electronic Mail," College & Research Libraries News 48 (1987): 537-38.
29. Roysdon and Elliott, "Electronic Integration."
30. Tomer, "Mime and Electronic Reference Service."
31. Roysdon and Elliott, "Electronic Integration."
32. Bristow, "Academic Reference Service over Electronic Mail."
33. Bushallow-Wilbur and others, "Electronic Mail Reference Service."
34. Ibid., 367.
35. In May 1999, Bernie Sloan of the University of Illinois announced that he had compiled a list of links to e-mail reference sites at more than ninety libraries, most of which are in the United States. His site is available at: www.lis.uiuc.edu/∼sloan/e-mail.html.
36. Laurel A. Clyde, School Libraries and the Electronic Community: The Internet Connection (Landon, Md.: Scarecrow Pr., 1997), 115-19. In her survey of school librarians and others associated with school libraries, Clyde posted her questionnaire to an electronic discussion group and gave participants options one, three, and four for responding.
37. Richard E. Bopp, "History and Varieties of Reference Services," in Reference and Information Services, ed. Richard E. Bopp and Linda C. Smith (Englewood, Colo.: Libraries Unlimited, 1991), 5.
38. Ibid., 8.
39. Thomas Jay Kemp, "The Roots of Genealogy Collections," Library Journal 124, no. 6 (1999): 57-60.
40. Carol Tenopir, "Reference Use Statistics," Library Journal 123, no. 8 (1998): 32, 34.