E-mail Reference Responses from Academic ARL Libraries: An Unobtrusive Study

Reference and User Services Quarterly

Volumn 43, Issue 1, 2003, Pages 59-70

  Stacy Bates, Kristine ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0242458858     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (37)

1. Lara Bushallow-Wilbur, Gemma DeVinney, and Fritz Whitcomb, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71.
2. Kristine K. Stacy-Bates, "Ready-Reference Resources and E-Mail Reference on Academic ARL Web Sites," Reference & User Services Quarterly 40 (fall 2000): 61-73.
3. Joseph Janes, David Carter, and Patricia Memmott, "Digital Reference Service in Academic Libraries," Reference & User Services Quarterly 39 (winter 1999): 145-50.
4. Ibid., 149.
5. Bushallow-Wilbur, DeVinney, and Whitcomb, "Electronic Mail Reference Service," 361.
6. Ibid., 361-62.
7. Abby Kasowitz, Blythe Bennett, and R. David Lankes, "Quality Standards for Digital Reference Consortia," Reference & User Services Quarterly 39 (summer 2000): 355-63.
8. Bernie Sloan, "Service Perspectives for the Digital Library: Remote Reference Services," Library Trends 47 (summer 1998): 117-43.
9. Ibid., 137.
10. Joseph E. Straw, "A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age," Reference & User Services Quarterly 39 (summer 2000): 376-79.
11. Suzanne M. Gray, "Virtual Reference Services: Directions and Agendas," Reference & User Services Quarterly 39 (summer 2000): 365-75.
12. Peter Hernon and Charles R. McClure, Unobtrusive Testing and Library Reference Services (Norwood, N.J.: Ablex Pub., 1987).
13. Mary V. Tygett, Lonnie Lawson, and Kathleen Weessles, "Using Undergraduate Marketing Students in an Unobtrusive Reference Evaluation," RQ 26 (winter 1996): 270-76.
14. Juris Dilevko and Elizabeth Dolan, "Government Documents Reference Service in Canada: A Nationwide Unobtrusive Study of Public and Academic Depository Libraries," Library & Information Science Research 22, no. 2 (2000): 185-222; Juris Dilevko and Elizabeth Dolan, "Reference Work and the Value of Reading Newspapers: An Unobtrusive Study of Telephone Reference Service," Reference & User Services Quarterly 39 (fall 1999): 71-81.
15. Juris Dilevko and Elizabeth Dolan, "Government Documents Reference Service in Canada: A Nationwide Unobtrusive Study of Public and Academic Depository Libraries," Library & Information Science Research 22, no. 2 (2000): 185-222; Juris Dilevko and Elizabeth Dolan, "Reference Work and the Value of Reading Newspapers: An Unobtrusive Study of Telephone Reference Service," Reference & User Services Quarterly 39 (fall 1999): 71-81.
16. Dilevko and Dolan, "Reference Work and the Value of Reading Newspapers," 77.
17. Elaina Norlin, "Reference Evaluation: A Three-Step Approach - Surveys, Unobtrusive Observations, and Focus Groups," College & Research Libraries 61 (Nov. 2000): 546-53.
18. Hernon and McClure, Unobtrusive Testing and Library Reference Services, 14-15.
19. Stacy-Bates, "Ready-Reference Resources and E-Mail Reference on Academic ARL Web Sites," 69.
20. Janes, Carter, and Memmott, "Digital Reference Service in Academic Libraries," 148.
21. Management of Reference Services Committee, Reference and Adult Services Division, ALA, "Information Services Policy Manual: An Outline," RQ 34 (winter 1994): 165-72.
22. Gray, "Virtual Reference Services," 369-70; Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81.
23. Gray, "Virtual Reference Services," 369-70; Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81.
24. Janes, Carter, and Memmott, "Digital Reference Service in Academic Libraries," 148; Kasowitz, Bennett, and Lankes, "Quality Standards for Digital Reference Consortia," 358.
25. Janes, Carter, and Memmott, "Digital Reference Service in Academic Libraries," 148; Kasowitz, Bennett, and Lankes, "Quality Standards for Digital Reference Consortia," 358.
26. Joan Durrance, "Factors That Influence Reference Success: What Makes Questioners Willing To Return?" The Reference Librarian nos. 49/50 (1995): 243-65.
27. Straw, "A Virtual Understanding," 377.
28. Durrance, "Factors That Influence Reference Success," 254-55.
29. Straw, "A Virtual Understanding," 378.
30. Nettie Lagace and Michael McClennen, "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Feb. 1998): 24-27.
31. Lagace and McClennen, "Questions and Quirks," 25-26; Janes, Carter, and Memmott, "Digital Reference Service in Academic Libraries," 147.
32. Lagace and McClennen, "Questions and Quirks," 25-26; Janes, Carter, and Memmott, "Digital Reference Service in Academic Libraries," 147.
33. Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96.
34. Dilevko and Dolan, "Government Documents Reference Service in Canada," 207-2; Dilevko and Dolan, "Reference Work and the Value of Reading Newspapers," 76.
35. Dilevko and Dolan, "Government Documents Reference Service in Canada," 207-2; Dilevko and Dolan, "Reference Work and the Value of Reading Newspapers," 76.
36. Hernon and McClure, Unobtrusive Testing and Library Reference Services, 87-90.
37. Kasowitz, Bennett, and Lankes, "Quality Standards for Digital Reference Consortia," 357-61.