메뉴 건너뛰기




Volumn 26, Issue , 2002, Pages 299-317

A rush to serve: Digital reference services and the commitment to 24/7

Author keywords

[No Author keywords available]

Indexed keywords


EID: 18844366567     PISSN: 00652830     EISSN: None     Source Type: Book Series    
DOI: None     Document Type: Article
Times cited : (4)

References (48)
  • 1
    • 84986065693 scopus 로고    scopus 로고
    • Remote reference services at the North Carolina State University Libraries
    • Anderson E. Boyer J. Ciccone K. Remote reference services at the North Carolina State University Libraries Paper presented at The Virtual Reference Desk-2nd Annual Digital Reference Conference Seattle, Washington, October 16–17 2000
    • (2000)
    • Anderson, E.1    Boyer, J.2    Ciccone, K.3
  • 2
    • 85112870619 scopus 로고    scopus 로고
    • ARL Statistics: 1999–2000
    • Association of Research Libraries ARL Statistics: 1999–2000 2001 Association of Research Libraries New York
    • (2001)
    • Association of Research Libraries1
  • 3
    • 0035457575 scopus 로고    scopus 로고
    • Virtual reference at North Carolina State: The first one hundred days
    • Retrieved from OCLC FirstSearch Boyer J. Virtual reference at North Carolina State: The first one hundred days Information Technology & Libraries 20 3 2001 122 128
    • (2001) Information Technology & Libraries , vol.20 , Issue.3 , pp. 122-128
    • Boyer, J.1
  • 4
    • 0000052084 scopus 로고    scopus 로고
    • Providing virtual reference service
    • Retrieved from OCLC FirstSearch Breeding M. Providing virtual reference service Information Today 18 4 2001 42 43
    • (2001) Information Today , vol.18 , Issue.4 , pp. 42-43
    • Breeding, M.1
  • 5
    • 0035312878 scopus 로고    scopus 로고
    • Our experiment in online, real-time reference
    • Retrieved from OCLC FirstSearch Broughton K. Our experiment in online, real-time reference Computers in Libraries 21 4 2001 26 31
    • (2001) Computers in Libraries , vol.21 , Issue.4 , pp. 26-31
    • Broughton, K.1
  • 6
    • 0013111315 scopus 로고    scopus 로고
    • Clinging to traditional reference services: an open invitation to Libref.com
    • Retrieved from OCLC FirstSearch Campbell J.D. Clinging to traditional reference services: an open invitation to Libref.com Reference & User Services Quarterly 39 3 2000 223 227
    • (2000) Reference & User Services Quarterly , vol.39 , Issue.3 , pp. 223-227
    • Campbell, J.D.1
  • 8
    • 0035312366 scopus 로고    scopus 로고
    • Distance education and virtual reference: where are we headed?
    • Retrieved from Coffman S. Distance education and virtual reference: where are we headed? Computers in Libraries 21 4 2001 1 6
    • (2001) Computers in Libraries , vol.21 , Issue.4 , pp. 1-6
    • Coffman, S.1
  • 9
    • 85112893949 scopus 로고    scopus 로고
    • Constantine, P. J. How digital reference works in one academic library. Retrieved from http: //www.loc.gov/rr/digiref/source/constantine.ppt.
  • 10
    • 84858411297 scopus 로고    scopus 로고
    • Applying information competency to digital reference
    • Ellis L. Francoeur S. Applying information competency to digital reference Paper presented at the 67th IFLA Council and General Conference August 16–25 2001
    • (2001)
    • Ellis, L.1    Francoeur, S.2
  • 11
    • 0034336750 scopus 로고    scopus 로고
    • “Shaking the conceptual foundations,” too: integrating research and technology support for the next generation of information service
    • Retrieved from OCLC FirstSearch Ferguson C.D. “Shaking the conceptual foundations,” too: integrating research and technology support for the next generation of information service College & Research Libraries 61 4 2000 300 311
    • (2000) College & Research Libraries , vol.61 , Issue.4 , pp. 300-311
    • Ferguson, C.D.1
  • 12
    • 0031535047 scopus 로고    scopus 로고
    • The shape of services to come: values-based reference service for the largely digital library
    • Ferguson C.D. Bunge C.A. The shape of services to come: values-based reference service for the largely digital library College & Research Libraries 58 3 1997 252 265
    • (1997) College & Research Libraries , vol.58 , Issue.3 , pp. 252-265
    • Ferguson, C.D.1    Bunge, C.A.2
  • 13
    • 0009618761 scopus 로고    scopus 로고
    • Libraries launch 24/7 E-reference service
    • Retrieved from OCLC FirstSearch Flagg G. Libraries launch 24/7 E-reference service American Libraries 32 7 2001 16 17
    • (2001) American Libraries , vol.32 , Issue.7 , pp. 16-17
    • Flagg, G.1
  • 14
    • 0034195304 scopus 로고    scopus 로고
    • Virtual reference services: directions and agendas
    • Gray S.M. Virtual reference services: directions and agendas Reference & User Services Quarterly 39 4 2000 365 375
    • (2000) Reference & User Services Quarterly , vol.39 , Issue.4 , pp. 365-375
    • Gray, S.M.1
  • 15
    • 5444274452 scopus 로고    scopus 로고
    • Assessing quality in digital reference services: overview of key literature on digital reference
    • Gross M. McClure C.R. Lankes R.D. Assessing quality in digital reference services: overview of key literature on digital reference 2001 Syracuse University, Information Institute of Syracuse Washington, DC
    • (2001)
    • Gross, M.1    McClure, C.R.2    Lankes, R.D.3
  • 16
    • 0039443539 scopus 로고    scopus 로고
    • The librarian is dead, long live the librarian
    • Retrieved from Hathorn C. The librarian is dead, long live the librarian PreText Magazine 1997
    • (1997) PreText Magazine
    • Hathorn, C.1
  • 17
    • 85112895370 scopus 로고    scopus 로고
    • Providing reference services over the Internet
    • Retrieved from OCLC FirstSearch Hohmann L.K. Providing reference services over the Internet Colorado Libraries 26 2 2000 16 18
    • (2000) Colorado Libraries , vol.26 , Issue.2 , pp. 16-18
    • Hohmann, L.K.1
  • 18
    • 85112903648 scopus 로고    scopus 로고
    • The future is now: reference service for the electronic era
    • Horn J. The future is now: reference service for the electronic era Paper presented at ACRL 10th National Conference Denver, Colorado, March 15–18 2001
    • (2001)
    • Horn, J.1
  • 19
    • 85023676073 scopus 로고    scopus 로고
    • Associating continually with curious minds: the evolution of reference
    • Janes J. Associating continually with curious minds: the evolution of reference Paper presented at RUSA President's Program-Reference 24/7: High Touch or High Tech? American Library Association, Chicago 2000
    • (2000)
    • Janes, J.1
  • 21
    • 85112907796 scopus 로고    scopus 로고
    • Performance indicators for the electronic library
    • Retrieved from Kena J. Performance indicators for the electronic library 1999 jkena/perf.html
    • (1999)
    • Kena, J.1
  • 22
    • 3242763497 scopus 로고    scopus 로고
    • The digital divide
    • Washington, DC. From Congressional Quarterly Researcher, January 28, 2000. Retrieved from CQ Online. Koch K. The digital divide Congressional Quarterly 2000
    • (2000) Congressional Quarterly
    • Koch, K.1
  • 23
    • 85112939265 scopus 로고    scopus 로고
    • Retrieved from OCLC FirstSearch Koyama J.T. 1 Reference & User Services Quarterly 38 1998 51 53
    • (1998) , pp. 51-53
    • Koyama, J.T.1
  • 24
    • 0003308218 scopus 로고    scopus 로고
    • Offering high quality reference service on the web: The collaborative Digital Reference Service (CDRS)
    • Kresh D.N. Offering high quality reference service on the web: The collaborative Digital Reference Service (CDRS) D-Lib Magazine 6 6 2000
    • (2000) D-Lib Magazine , vol.6 , Issue.6
    • Kresh, D.N.1
  • 25
    • 52249110838 scopus 로고    scopus 로고
    • From Sshh to search engine: reference.net on the Web
    • Retrieved from OCLC FirstSearch Kresh D.N. From Sshh to search engine: reference.net on the Web Information Technology & Libraries 20 3 2001 139 142
    • (2001) Information Technology & Libraries , vol.20 , Issue.3 , pp. 139-142
    • Kresh, D.N.1
  • 26
    • 22844456149 scopus 로고    scopus 로고
    • Second thoughts on the paperless society
    • Lancaster F.W. Second thoughts on the paperless society Library Journal 124 15 1999 48 50
    • (1999) Library Journal , vol.124 , Issue.15 , pp. 48-50
    • Lancaster, F.W.1
  • 27
    • 85112942559 scopus 로고    scopus 로고
    • Lankes R.D. Collins J.W. III Kasowitz A.S. Digital Reference Service in the New Millennium: Planning, Management, and Evaluation 2000 Neal Schuman Syracuse, New York
    • (2000)
  • 28
    • 85112913361 scopus 로고    scopus 로고
    • Reference 24/7: libraries test Collaborative Digital Reference Service
    • Retrieved from OCLC FirstSearch Library of Congress Reference 24/7: libraries test Collaborative Digital Reference Service Library of Congress Information Bulletin 59 10 2000 229
    • (2000) Library of Congress Information Bulletin , vol.59 , Issue.10 , pp. 229
    • Library of Congress1
  • 29
    • 0003376463 scopus 로고    scopus 로고
    • “In your face” reference service
    • Lipow A.G. “In your face” reference service Library Journal 124 13 1999 50 51
    • (1999) Library Journal , vol.124 , Issue.13 , pp. 50-51
    • Lipow, A.G.1
  • 30
    • 0038362085 scopus 로고    scopus 로고
    • Assessing quality in digital reference services: a research prospectus
    • Retrieved from McClure C.R. Lankes R.D. Assessing quality in digital reference services: a research prospectus 2001 OCLC New York
    • (2001)
    • McClure, C.R.1    Lankes, R.D.2
  • 31
    • 17944372125 scopus 로고    scopus 로고
    • Perspectives on quality of reference service in an academic library
    • Retrieved from Mendelsohn J. Perspectives on quality of reference service in an academic library Reference & User Services Quarterly 36 4 1997 544 557
    • (1997) Reference & User Services Quarterly , vol.36 , Issue.4 , pp. 544-557
    • Mendelsohn, J.1
  • 32
    • 84917502470 scopus 로고    scopus 로고
    • Information haves and have nots: small thoughts on large themes
    • Morehead J. Information haves and have nots: small thoughts on large themes The Reference Librarian 71 2000 131 143
    • (2000) The Reference Librarian , vol.71 , pp. 131-143
    • Morehead, J.1
  • 33
    • 23044524721 scopus 로고    scopus 로고
    • The shape of E-reference
    • Oder N. The shape of E-reference Library Journal 126 2 2001 40 46
    • (2001) Library Journal , vol.126 , Issue.2 , pp. 40-46
    • Oder, N.1
  • 35
    • 84993001982 scopus 로고    scopus 로고
    • Information literacy in the reference environment: preparing for the future
    • Rader H.B. Information literacy in the reference environment: preparing for the future The Reference Librarian 71 2000 25 33
    • (2000) The Reference Librarian , vol.71 , pp. 25-33
    • Rader, H.B.1
  • 36
    • 0040628898 scopus 로고    scopus 로고
    • The electronic library: new roles for librarians
    • Retrieved from Rapple B.A. The electronic library: new roles for librarians Cause/Effect 20 1 1997 45 51
    • (1997) Cause/Effect , vol.20 , Issue.1 , pp. 45-51
    • Rapple, B.A.1
  • 37
    • 2142849372 scopus 로고    scopus 로고
    • The distributed librarian: live, online, real-time reference
    • Retrieved from OCLC FirstSearch Schneider K.G. The distributed librarian: live, online, real-time reference American Libraries 31 10 2000 64
    • (2000) American Libraries , vol.31 , Issue.10 , pp. 64
    • Schneider, K.G.1
  • 38
    • 0040426381 scopus 로고    scopus 로고
    • Electronic reference services: some suggested guidelines
    • Retrieved from OCLC FirstSearch Sloan B. Electronic reference services: some suggested guidelines Reference & User Services Quarterly 38 1 1998 77 81
    • (1998) Reference & User Services Quarterly , vol.38 , Issue.1 , pp. 77-81
    • Sloan, B.1
  • 39
    • 0347459447 scopus 로고    scopus 로고
    • Ready for reference: academic libraries offer live web-based reference-evaluating system use
    • Retrieved from Sloan B. Ready for reference: academic libraries offer live web-based reference-evaluating system use 2001 b
    • (2001)
    • Sloan, B.1
  • 40
    • 85010558494 scopus 로고    scopus 로고
    • Great expectations: or, where do they get these ideas?
    • Retrieved from OCLC FirstSearch Smith K.R. Great expectations: or, where do they get these ideas? Reference & User Services Quarterly 40 1 2000 27 31
    • (2000) Reference & User Services Quarterly , vol.40 , Issue.1 , pp. 27-31
    • Smith, K.R.1
  • 41
    • 0035538317 scopus 로고    scopus 로고
    • Going where the users are: live digital reference
    • Retrieved from OCLC FirstSearch Stormont S. Going where the users are: live digital reference Information Technology & Libraries No. 3 2001 129 134
    • (2001) Information Technology & Libraries , Issue.No. 3 , pp. 129-134
    • Stormont, S.1
  • 42
    • 0034195354 scopus 로고    scopus 로고
    • A virtual understanding: The reference interview and question negotiation in the digital age
    • Straw J.E. A virtual understanding: The reference interview and question negotiation in the digital age Reference & User Services Quarterly 39 4 2000 376 379
    • (2000) Reference & User Services Quarterly , vol.39 , Issue.4 , pp. 376-379
    • Straw, J.E.1
  • 43
    • 85112907116 scopus 로고    scopus 로고
    • Digital reference: issues, implications, & impressions
    • Tennant R. Digital reference: issues, implications, & impressions Paper presented at RUSA President's Program—Reference 24/7: High Touch or High Tech? American Library Association, Chicago 2000
    • (2000)
    • Tennant, R.1
  • 44
    • 0009958169 scopus 로고    scopus 로고
    • Retrieved from OCLC FirstSearch Tenopir C. Library Journal 123 1998 39 40
    • (1998) Library Journal , vol.123 , pp. 39-40
    • Tenopir, C.1
  • 45
    • 23044525506 scopus 로고    scopus 로고
    • Virtual reference services in a real world
    • Retrieved from OCLC FirstSearch Tenopir C. Virtual reference services in a real world Library Journal 126 12 2001 38 40
    • (2001) Library Journal , vol.126 , Issue.12 , pp. 38-40
    • Tenopir, C.1
  • 46
    • 0034933035 scopus 로고    scopus 로고
    • Reference services in the new millennium
    • Retrieved from OCLC FirstSearch Tenopir C. Ennis L.A. Reference services in the new millennium Online 25 4 1998 40 45
    • (1998) Online , vol.25 , Issue.4 , pp. 40-45
    • Tenopir, C.1    Ennis, L.A.2
  • 47
    • 33644500024 scopus 로고    scopus 로고
    • Building and maintaining digital reference services
    • Retrieved from ERIC Wasik J.M. Building and maintaining digital reference services ERIC Digest 1999
    • (1999) ERIC Digest
    • Wasik, J.M.1
  • 48
    • 0034195385 scopus 로고    scopus 로고
    • Evolution or entropy? Changing reference/user culture and the future of reference librarians
    • Wilson M.C. Evolution or entropy? Changing reference/user culture and the future of reference librarians Reference & User Services Quarterly 39 4 2000 387 390
    • (2000) Reference & User Services Quarterly , vol.39 , Issue.4 , pp. 387-390
    • Wilson, M.C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.