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Volumn 16, Issue 3, 1996, Pages 39-43

Linking quality and performance

Author keywords

[No Author keywords available]

Indexed keywords

ADVERTIZING; HEALTH CARE COST; HEALTH CARE DELIVERY; HEALTH CARE FACILITY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; MARKETING; REVIEW;

EID: 0005250264     PISSN: 10941304     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (11)

References (15)
  • 1
    • 0040984002 scopus 로고
    • The Capabilities of Market-Driven Organizations
    • Day, George S. (1994), "The Capabilities of Market-Driven Organizations," Journal of Marketing, 58 (October), 37-52.
    • (1994) Journal of Marketing , vol.58 , Issue.OCTOBER , pp. 37-52
    • Day, G.S.1
  • 2
    • 0011400153 scopus 로고
    • Formulating a Quality Improvement Strategy
    • Gale, Bradley T. and Richard Klavans (1988), "Formulating a Quality Improvement Strategy," Journal of Business Strategy, (Winter), 21-32.
    • (1988) Journal of Business Strategy , Issue.WINTER , pp. 21-32
    • Gale, B.T.1    Klavans, R.2
  • 3
    • 0002396653 scopus 로고
    • Competing on the Eight Dimensions of Quality
    • Garvin, David A. (1987), "Competing on the Eight Dimensions of Quality," Harvard Business Review, (November-December), 102-9.
    • (1987) Harvard Business Review , Issue.NOVEMBER-DECEMBER , pp. 102-109
    • Garvin, D.A.1
  • 4
    • 0024672522 scopus 로고
    • A Radical Prescription for Hospitals
    • Goldsmith, Jeff (1989), "A Radical Prescription for Hospitals," Harvard Business Review, (May-June), 104-11.
    • (1989) Harvard Business Review , Issue.MAY-JUNE , pp. 104-111
    • Goldsmith, J.1
  • 5
    • 0027729951 scopus 로고
    • Measuring Service Quality and its Relationship to Future Consumer Behavior
    • Headley, Dean E. and Stephen J. Miller (1993), "Measuring Service Quality and its Relationship to Future Consumer Behavior," Journal of Health Care Marketing, 13 (Winter), 32-41.
    • (1993) Journal of Health Care Marketing , vol.13 , Issue.WINTER , pp. 32-41
    • Headley, D.E.1    Miller, S.J.2
  • 6
    • 0002149924 scopus 로고
    • The Baldie Play
    • Helton, B. Ray (1995), "The Baldie Play," Quality Progress, (February), 43-45.
    • (1995) Quality Progress , Issue.FEBRUARY , pp. 43-45
    • Helton, B.R.1
  • 7
    • 0026345761 scopus 로고
    • Improving Quality Through Patient-Provider Information
    • John, Joby (1991), "Improving Quality Through Patient-Provider Information," Journal of Health Care Marketing, 11 (December), 51-60.
    • (1991) Journal of Health Care Marketing , vol.11 , Issue.DECEMBER , pp. 51-60
    • John, J.1
  • 8
    • 0024906382 scopus 로고
    • Health Care Quality: The New Marketing Challenge
    • Nelson, Carl W. and Arnold S. Goldstein (1989), "Health Care Quality: The New Marketing Challenge," Health Care Management Review, 14 (2), 87-95.
    • (1989) Health Care Management Review , vol.14 , Issue.2 , pp. 87-95
    • Nelson, C.W.1    Goldstein, A.S.2
  • 9
    • 0024232899 scopus 로고
    • Improving Service Quality in the Health Care Setting
    • O'Connor, Stephen J., Thomas L. Powers, and Michael R. Bowers (1988), "Improving Service Quality in the Health Care Setting," Journal of Health Care Marketing, 8 (December), 63-6.
    • (1988) Journal of Health Care Marketing , vol.8 , Issue.DECEMBER , pp. 63-66
    • O'Connor, S.J.1    Powers, T.L.2    Bowers, M.R.3
  • 10
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality
    • Parasuraman, A. Valarie A. Zeithaml, and Leonard L. Berry (1988), "SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality," Journal of Retailing, 64 (Spring), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.SPRING , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 11
    • 85107982221 scopus 로고
    • Return on Quality (ROQ): Making Service Quality Financially Accountable
    • Rust, Roland T., Anthony J. Zahorik, and Timothy L. Keiningham (1995), "Return on Quality (ROQ): Making Service Quality Financially Accountable," Journal of Marketing, 59 (April), 58-70.
    • (1995) Journal of Marketing , vol.59 , Issue.APRIL , pp. 58-70
    • Rust, R.T.1    Zahorik, A.J.2    Keiningham, T.L.3
  • 12
    • 84962968942 scopus 로고
    • An Instrument for Measuring the Critical Factors of Quality Management
    • Saraph, Jayant C., P. George Benson, and Roger G. Schroeder (1989), "An Instrument for Measuring the Critical Factors of Quality Management," Decision Science, (20), 810-29.
    • (1989) Decision Science , Issue.20 , pp. 810-829
    • Saraph, J.C.1    Benson, P.G.2    Schroeder, R.G.3
  • 14
    • 0026348321 scopus 로고
    • What is Quality and How Much Does it Really Matter?
    • Woodside, Arch G. (1991), "What is Quality and How Much Does it Really Matter?" Journal of Health Care Marketing, 11 (December), 61-7.
    • (1991) Journal of Health Care Marketing , vol.11 , Issue.DECEMBER , pp. 61-67
    • Woodside, A.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.