Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 800-807

  Svensson, Magnus ^a   Klefsjö, Bengt ^a  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442279040     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008246     Document Type: Article

References (14)

1. BERGMAN, B. & KLEFSJÖ, B. (1994) Quality - From Customer Needs to Customer Satisfaction (London, McGraw-Hill; Lund, Studentlitteratur).
2. CAMERON, K. & SINE, W. (1999) A framework for organizational quality culture, Quality Management Journal, 6, pp. 7-25.
3. EFQM (1997) Self-assessment Guidelines for Companies. European Foundation for Quality Management, Brussels.
4. EFQM (1999) The European Quality Award. European Foundation for Quality Management, Brussels.
5. HELLSTEN, U. (1997a) The Springboard - a TQM-based tool for self-assessment, Licentiate Thesis, Division of Quality Technology & Statistics, Luleå University of Technology.
6. HELLSTEN, U. (1997b) The Springboard: a strategy for continuous improvement of small and medium-sized companies, Total Quality Management, 8, pp. 183-186.
7. HELLSTEN, U. & KLEFSJÖ, B. (2000) TQM as a management system consisting of values, techniques and tools, TQM Magazine (in press).
8. HILLMAN, G.P. (1994) Making self-assessment successful, The TQM Magazine, 6, pp. 29-31.
9. NIST (1999) The Malcolm Baldrige National Quality Award (Milwaukee, ASQ Quality Press).
10. SOU (1999) Evaluation of the AVE (Stockholm, Ministry of Education and Science), p. 119. (Authors: Björkman, T., Fredriksson, M., Garvare, R., Johansson, J., Klefsjö, B., Lindell, M., Lindgren, A., Olsson, M. & Svensson, M. at Luleå University of Technology) (in Swedish).
11. SVENSSON, M. (1998) Läroverket KY-version (Luleå, Luleå University of Technology, Division of Quality Technology & Statistics) (in Swedish).
12. SVENSSON, M. (1999) Läroverket 1999 (Luleå, Luleå University of Technology, Division of Quality Technology & Statistics) (in Swedish).
13. THE COMMISSION FOR ADULT EDUCATION AND TRAINING (1999) The Commission for Adult Education and Training [Online]. Available: http://utbildning.regeringen.se/klk/commiss.html, [2000, February 2].
14. THE COMMISSION ON ADVANCED VOCATIONAL EDUCATION (1999) The Commission on Advanced Vocational Education [Online]. Available: http://www.ky.gov.se/inenglish.asp, [2000, February 2].