How to attain and sustain excellence with performance-based process management

Total Quality Management

Volumn 10, Issue 3, 1999, Pages 309-326

  Dervitsiotis, Kostas N ^a  

^a UNIVERSITY OF PIRAEUS   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542524869     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412997857     Document Type: Article

References (11)

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3. DERVITSIOTIS, K. (1997) An approach for relating total performance improvements with financial results, Total Quality Management, 8, pp. 67-82.
4. ERNST & YOUNG (1992) The International Quality Study: Best Practices Report (New York, American Quality Foundation).
5. HAX, A.C. & MAJLUF, N.S. (1984) Strategic Management (New York, Prentice-Hall).
6. HAMEL, G. & PRAHALAD, C.K. (1993) Competing for the Future (Boston, Harvard University Press).
7. MEYER, C. (1993) Fast Cycle Time (New York, Free Press).
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9. RUMMLER, G.A. & BRACHE, A.P. (1995) Improving Performance (San Francisco, Jossey-Bass).
10. STALK, G. & HOUT, T.M. (1990) Competing Against Time (New York, Free Press).
11. WIND, J.Y. & MAIN, J. (1998) Driving Change: How the Best Companies are Preparing for the Future (New York, Free Press).