A thorough analysis of ISO 9000 contribution to small and medium size enterprises: a comparison with large enterprises

International Journal of Management Practice

Volumn 1, Issue 1, 2004, Pages 41-56

  Gotzamani, Katerina D ^a  

^a UNIVERSITY OF MACEDONIA   (Greece)

Author keywords

empirical survey; ISO 9000 standards; performance measurement; Small and Medium size Enterprises (SMEs); Total Quality Management (TQM)

Indexed keywords

EID: 33751174330     PISSN: 14779064     EISSN: 17418143     Source Type: Journal    
DOI: 10.1504/IJMP.2004.004869     Document Type: Article

References (26)

1. Parkin, M.A. and Parkin, R., ‘The impact of TQM in UK SMEs’, Industrial Management & Data Systems, Vol. 96, No. 4, pp.6–10.
2. Boulter, L. and Bendell, T. (2002) ‘How can ISO 9000:2000 help companies achieve excellence?’, Measuring Business Excellence, Vol. 6, No. 2, pp.37–41.
3. Yusof, S.M. and Aspinwall, E. (2000) ‘A conceptual framework for TQM implementation for SMEs’, The TQM Magazine, Vol. 12, No. 1, pp.31–36.
4. Gustafsson R., Klefsjö, B., Berggren, E. and Wellements, U.G. (2001) ‘Experiences from implementing ISO 9000 in small enterprises – a study of Swedish organisations’, The TQM Magazine, Vol. 13, No. 4, pp.232–246.
5. Brown, A. and Van der Wiele, A. (1995) ‘Industry experience with ISO 9000’, Asia Pacific Journal of Quality Management, Vol. 4, pp.8–17.
6. Ghobadian, A. and Gallear, D. (1996) ‘TQM in SMEs, omega’, International Journal of Science, Vol. 24, No. 1, pp.83–106.
7. Lo, V. and Humphreys, P. (2000) ‘Project management benchmarks for SMEs implementing ISO 9000’, Benchmarking: An International Journal, Vol. 7, No. 4, pp.247–259.
8. Huarng, Fenghueih (1998) ‘Intergrading ISO 9000 with TQM spirits: a survey’, Industrial Management and Data Systems, Vol. 98, Nos. 7–8, pp.373–379.
9. Tsiotras, G. and Gotzamani, K. (1996) ‘ISO 9000 as an entry key to TQM: the case of the Greek industry’, International Journal of Quality and Reliability Management, Vol. 13, No. 4, pp.64–76.
10. Gotzamani, K.D. and Tsiotras, G.D. (2002) ‘The true motives behind ISO 9000 contribution: their effect on the overall certification benefits and long-term contribution towards TQM’, International Journal of Quality and Reliability Management, Vol. 19, Nos. 2–3, pp. 151–170.
11. McAdam R. and Mckeown, M. (1999) ‘Life after ISO 9000: an analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland’, Total Quality Management, Vol. 10, No. 2, pp.229–241.
12. Lee, K.S. and Palmer, E. (1999) ‘An empirical examination of ISO 9000-registered companies in New Zealand’, Total Quality Management, Vol. 10, No. 6, pp.887–899.
13. McTeer, M.M. and Dale, B.G. (1994) ‘Are the ISO 9000 series of quality management systems standards of value to small companies?’, European Journal of Purchasing and Supply Management, Vol. 1, No. 4, pp.227–235.
14. Nwankwo, S. (2000) ‘Quality assurance in small business organisations: myths and realities’, International Journal of Quality and Reliability Management, Vol. 17, No. 1, pp.82–99.
15. Lee, G.L. and Oakes, I. (1995) ‘The “pros” and “cons” of total quality management for smaller firms in manufacturing: some experiences down the supply chain’, Total Quality Management, Vol. 6, pp.413–426.
16. Noci, G. (1996) ‘Selecting quality based programmes in small firms’, Small Business Economics, Vol. 8, pp.431–447.
17. Temtime, Z.T. and Solomon, G.H. (2002) ‘Total quality management and the planning behaviour of SMEs in developing economies’, The TQM Magazine, Vol. 14, No. 3, pp.181–191.
18. Tannock, J. and Krasachol, L., Ruangpermpool, S. (2002) ‘The development of total quality management in Thai manufacturing SMEs’, International Journal of Quality and Reliability Management, Vol. 19, No. 4, pp.380–395.
19. Spanos, Y., Prastacos, G. and Papadakis, V. (2001) ‘Greek firms and EMU: contrasting SMEs and large-sized enterprises’, European Management Journal, Vol. 19, No. 6, pp.638–648.
20. Gotzamani, K. (2000) ‘The quality assurance standards ISO 9000 implementation in the Greek industry. Evaluation of their contribution towards real quality improvement and introduction to total quality management’, Ph.D. Thesis, Department of Business Administration, University of Macedonia, Greece.
21. Rahman, S. (2001) ‘A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification’, International Journal of Quality and Reliability Management, Vol. 18, No. 1, pp.35–49.
22. Samson, D. and Terziovsi, M. (1999) ‘The relationship between total quality management practices and operational performance’, Journal of Operations Management, Vol. 17, pp.393–409.
23. Ahire, S.L., Waller, M.A. and Golhar, D.Y. (1996) ‘Quality management in TQM versus non- TQM firms: an empirical investigation’, International Journal of Quality & Reliability Management, Vol. 13, No. 8, pp.8–27.
24. Powell, T.C. (1995) ‘Total quality management as competitive advantage: a review and empirical study’, Strategic Management Journal, Vol. 16, pp.15–37.
25. Conti, T. (1997) ‘Optimising self-assessment’, Total Quality Management, Vol. 8, Nos. 2–3, pp.5–15.
26. Conti, T. (1999) ‘Vision 2000: positioning the new ISO 9000 standards with respect to total quality management models’, Total Quality Management, Vol. 10, Nos. 4–5, pp.454–464.