Total quality management and the planning behavior of SMEs in developing economies

TQM Magazine

Volumn 14, Issue 3, 2002, Pages 181-191

  Temtime, Zelealem T ^a   Solomon, Getachew H ^b  

^a UNIVERSITY OF BOTSWANA   (Botswana)

^b ADDIS ABABA UNIVERSITY   (Ethiopia)

Author keywords

Developing countries; ISO 9000; Small to medium sized enterprises; TQM

Indexed keywords

CUSTOMER SATISFACTION; DEVELOPING COUNTRIES; EMPOWERMENT OF PERSONNEL; INDUSTRIAL MANAGEMENT; INDUSTRY; PLANNING; QUALITY ASSURANCE; STANDARDS;

ISO 9000; SMALL TO MEDIUM SIZED ENTERPRISES;

TOTAL QUALITY MANAGEMENT;

EID: 0036272498     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210425900     Document Type: Article

References (35)

1. TQM practices in manufacturing companies in Malaysia an exploratory analysis
2. The mediating effect of customer satisfaction on TQM practices and financial performance
3. The structural impact of TQM on financial performance relative to competitiors through customer satisfaction in Malaysian manufacturing companies
4. Quality management in large vs small firms
5. Development and validation of TQM implementation constructs
6. Identification of critical factors of TQM
7. Implementing quality in small firm: An action research approach
8. A measurement model of strategic planning
9. Planning and financial performance of small mature firms
10. Opening address to Pakistan's first international convention on quality control
11. Implementation of quality programmes in developing countries: A fiji island case study
12. TQM in SMEs, omega
13. Development of strategies for total quality management in large industrial companies and small and medium enterprises
14. TQM practices and business outcomes evidence from dental practices
15. Total quality management concepts in evolution and acceptability in developing countries
16. The 'pros' and 'cons' of TQM for smaller firms in manufacturing: Som experiences down the supply chain
17. Formalized planning in small business: Increasing strategic choices
18. Are the ISO 9000 series of quality management systems standards of value to small companies?
19. Uncertainty and planning in small and etrepreneurial firms: An empirical assessment
20. Strategic planning and firm performance: A synthesis of more than two decades of research
21. TQM as competitive advantage: A review and empirical study
22. The impact of formalized strategic planning on financial performance in small organizations
23. Planned patterns of strategic behavior and their relationship to business-unit performance
24. An instrument for measuring the critical factors of quality management
25. Effects of formal strategic planning on financial performance in small firms, a meta analysis
26. TQM: The experiences of ten small businesses
27. Critical implementation issues in TQM
28. Strategic and operational planning uncertainty and performance in small firms
29. A tool for assessing industry TQM practices versus deming philosophy
30. The planning behavior of SME in Botswana: A preliminary investigation
31. The environmental scanning behavior of SMEs, in developing economies: Evidence from Botswana
32. The role of microcomputers in SMEs: Are they used in strategic decisions and planning
33. Venturing down with the TQM path for SMES
34. TQM in non-manufacturing SMEs: Evidence from the UK farming sector
35. Critical success factors for TQM implementation in small and medium enterprises