메뉴 건너뛰기




Volumn 24, Issue 5, 2006, Pages 284-306

Sense of community: An exploratory study of US consumers of financial services

Author keywords

Consumer behaviour; Consumption; Financial institutions

Indexed keywords


EID: 33746917974     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320610681738     Document Type: Article
Times cited : (85)

References (64)
  • 1
    • 21244447663 scopus 로고    scopus 로고
    • Beyond satisfaction: Customer attachment to retail banks
    • Aldlaigan, A. and Buttle, F. (2005), "Beyond satisfaction: customer attachment to retail banks", International Journal of Bank Marketing, Vol. 23 No. 4, pp. 349-59.
    • (2005) International Journal of Bank Marketing , vol.23 , Issue.4 , pp. 349-359
    • Aldlaigan, A.1    Buttle, F.2
  • 2
    • 84986077458 scopus 로고    scopus 로고
    • Employee evaluations of service quality at banks and credit unions
    • Allred, A.T. (2001), "Employee evaluations of service quality at banks and credit unions", International Journal of Bank Marketing, Vol. 19 No. 4, pp. 179-85.
    • (2001) International Journal of Bank Marketing , vol.19 , Issue.4 , pp. 179-185
    • Allred, A.T.1
  • 3
    • 84986077416 scopus 로고    scopus 로고
    • Service quality at banks and credit unions: What do their customers say?
    • Allred, A.T. and Addams, H.L. (2000), "Service quality at banks and credit unions: what do their customers say?", International Journal of Bank Marketing, Vol. 18 No. 4, pp. 200-7.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.4 , pp. 200-207
    • Allred, A.T.1    Addams, H.L.2
  • 4
    • 6344234780 scopus 로고
    • River magic: Extraordinary experience and extended service encounter
    • Arnould, E.J. and Price, L.L. (1993), "River magic: extraordinary experience and extended service encounter", Journal of Consumer Research, Vol. 20, June, pp. 24-45.
    • (1993) Journal of Consumer Research , vol.20 , pp. 24-45
    • Arnould, E.J.1    Price, L.L.2
  • 5
    • 0032274720 scopus 로고    scopus 로고
    • The mountain man myth: A contemporary consuming fantasy
    • Belk, R.W. and Costa, J.A. (1998), "The mountain man myth: a contemporary consuming fantasy", Journal of Consumer Research, Vol. 25, December, pp. 218-40.
    • (1998) Journal of Consumer Research , vol.25 , pp. 218-240
    • Belk, R.W.1    Costa, J.A.2
  • 6
    • 84986146063 scopus 로고    scopus 로고
    • Identifying latently dissatisfied customers and measures for dissatisfaction management
    • Bloemer, J., Brijs, T., Swinnen, G. and Vanhoof, K. (2002), "Identifying latently dissatisfied customers and measures for dissatisfaction management", International Journal of Bank Marketing, Vol. 20 No. 1, pp. 27-37.
    • (2002) International Journal of Bank Marketing , vol.20 , Issue.1 , pp. 27-37
    • Bloemer, J.1    Brijs, T.2    Swinnen, G.3    Vanhoof, K.4
  • 10
    • 0000234718 scopus 로고
    • Measurement of a sense of community within the sphere of city
    • Davidson, W.B. and Cotter, P.R. (1986), "Measurement of a sense of community within the sphere of city", Journal of Applied Social Psychology, Vol. 16, pp. 608-19.
    • (1986) Journal of Applied Social Psychology , vol.16 , pp. 608-619
    • Davidson, W.B.1    Cotter, P.R.2
  • 11
    • 0000689192 scopus 로고    scopus 로고
    • Psychological sense of community and newspaper readership
    • Davidson, W.B. and Cotter, P.R. (1997), "Psychological sense of community and newspaper readership", Psychological Reports, Vol. 80, pp. 659-65.
    • (1997) Psychological Reports , vol.80 , pp. 659-665
    • Davidson, W.B.1    Cotter, P.R.2
  • 12
    • 84986170590 scopus 로고    scopus 로고
    • Operational determinants of caller satisfaction in the banking/financial services call center
    • Feinberg, R.A., Hokama, L., Kadam, R. and Kim, I. (2002), "Operational determinants of caller satisfaction in the banking/financial services call center", International Journal of Bank Marketing, Vol. 20 No. 4, pp. 174-80.
    • (2002) International Journal of Bank Marketing , vol.20 , Issue.4 , pp. 174-180
    • Feinberg, R.A.1    Hokama, L.2    Kadam, R.3    Kim, I.4
  • 13
    • 0000819320 scopus 로고    scopus 로고
    • Creating or escaping community? An exploratory study of internet consumers' behaviors
    • Fischer, E. and Bristor, J. (1996), "Creating or escaping community? An exploratory study of internet consumers' behaviors", Advances in Consumer Research, Vol. 23, pp. 178-82.
    • (1996) Advances in Consumer Research , vol.23 , pp. 178-182
    • Fischer, E.1    Bristor, J.2
  • 14
    • 0032220338 scopus 로고    scopus 로고
    • Factors leading to group identification: A field study of winners and losers
    • Fisher, R.J. and Wakefield, K. (1998), "Factors leading to group identification: a field study of winners and losers", Psychology of Marketing, Vol. 15, January, pp. 23-40.
    • (1998) Psychology of Marketing , vol.15 , pp. 23-40
    • Fisher, R.J.1    Wakefield, K.2
  • 15
    • 0002620179 scopus 로고    scopus 로고
    • Make your dealers your partners
    • Fites, D.V. (1996), "Make your dealers your partners", Harvard Business Review, Vol. 74, March-April, pp. 84-95.
    • (1996) Harvard Business Review , vol.74 , pp. 84-95
    • Fites, D.V.1
  • 16
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: Developing relationship theory in consumer research
    • Fournier, S. (1998), "Consumers and their brands: developing relationship theory in consumer research", Journal of Consumer Research, Vol. 24, pp. 343-73.
    • (1998) Journal of Consumer Research , vol.24 , pp. 343-373
    • Fournier, S.1
  • 17
    • 0039693856 scopus 로고
    • Boorstein's consumption community concept: A tale of two countries
    • Friedman, M., Abeele, P.V. and Vos, K.D. (1993), "Boorstein's consumption community concept: a tale of two countries", Journal of Consumer Policy, Vol. 16, pp. 35-60.
    • (1993) Journal of Consumer Policy , vol.16 , pp. 35-60
    • Friedman, M.1    Abeele, P.V.2    Vos, K.D.3
  • 18
    • 84986166653 scopus 로고    scopus 로고
    • Estimating customer defection in personal retail banking
    • Garland, R. (2002), "Estimating customer defection in personal retail banking", International Journal of Bank Marketing, Vol. 20 No. 7, pp. 317-24.
    • (2002) International Journal of Bank Marketing , vol.20 , Issue.7 , pp. 317-324
    • Garland, R.1
  • 20
    • 84964114784 scopus 로고
    • Psychological sense of community
    • Glynn, T.J. (1981), "Psychological sense of community", Human Relations, Vol. 34, pp. 789-818.
    • (1981) Human Relations , vol.34 , pp. 789-818
    • Glynn, T.J.1
  • 21
    • 21744461739 scopus 로고    scopus 로고
    • Communality as a dimension of service relationships
    • Goodwin, C. (1996), "Communality as a dimension of service relationships", Journal of Consumer Psychology, Vol. 5 No. 4, pp. 387-415.
    • (1996) Journal of Consumer Psychology , vol.5 , Issue.4 , pp. 387-415
    • Goodwin, C.1
  • 24
    • 2442770100 scopus 로고
    • Will bank mergers destroy bank loyalty?
    • Holiday, K.K. (1995), "Will bank mergers destroy bank loyalty?", U.S. Banker, Vol. 105, October, pp. 30-7.
    • (1995) U.S. Banker , vol.105 , pp. 30-37
    • Holiday, K.K.1
  • 25
    • 84986165710 scopus 로고    scopus 로고
    • Consumer attitude and the usage and adoption of home-based banking in the United Kingdom
    • Howcroft, B., Hamilton, R. and Hewer, P. (2002), "Consumer attitude and the usage and adoption of home-based banking in the United Kingdom", International Journal of Bank Marketing, Vol. 20 No. 3, pp. 111-21.
    • (2002) International Journal of Bank Marketing , vol.20 , Issue.3 , pp. 111-121
    • Howcroft, B.1    Hamilton, R.2    Hewer, P.3
  • 27
    • 84986165680 scopus 로고    scopus 로고
    • Customer satisfaction and retail banking: An assessment of some of the key antecedents of customer satisfaction in retail banking
    • Jamal, A. and Naser, K. (2002), "Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking", International Journal of Bank Marketing, Vol. 20 No. 4, pp. 146-60.
    • (2002) International Journal of Bank Marketing , vol.20 , Issue.4 , pp. 146-160
    • Jamal, A.1    Naser, K.2
  • 28
    • 84947122295 scopus 로고    scopus 로고
    • "When piracy becomes promotion", Technology Review.com, 8 August, available at: www.techreview.com/articles/04/08wojenkins081004.asp?p=1
    • Jenkins, H. (2004), "When piracy becomes promotion", Technology Review.com, 8 August, available at: www.techreview.com/articles/04/ 08wojenkins081004.asp?p=1.
    • (2004)
    • Jenkins, H.1
  • 29
    • 33746927249 scopus 로고    scopus 로고
    • CU on the blog
    • and 20
    • Jepson, K. (2005), "CU on the blog", Credit Union Journal, Vol. 9 No. 49, pp. 1 and 20.
    • (2005) Credit Union Journal , vol.9 , Issue.49 , pp. 1
    • Jepson, K.1
  • 31
    • 85009892347 scopus 로고
    • Why satisfied customers defect
    • Jones, T.O. and Sasser, W.E. (1995), "Why satisfied customers defect", Harvard Business Review, Vol. 73, November-December, pp. 99-100.
    • (1995) Harvard Business Review , vol.73 , pp. 99-100
    • Jones, T.O.1    Sasser, W.E.2
  • 32
    • 24144435002 scopus 로고    scopus 로고
    • An exploratory study on the use of banking technology in the UK: A ranking of importance of selected technology on consumer perception of service delivery performance
    • Joseph, M., Sekhon, Y., Stone, G. and Tinson, J. (2005), "An exploratory study on the use of banking technology in the UK: a ranking of importance of selected technology on consumer perception of service delivery performance", International Journal of Bank Marketing, Vol. 23 No. 5, pp. 397-413.
    • (2005) International Journal of Bank Marketing , vol.23 , Issue.5 , pp. 397-413
    • Joseph, M.1    Sekhon, Y.2    Stone, G.3    Tinson, J.4
  • 33
    • 18844443435 scopus 로고    scopus 로고
    • American consumers' attitudes towards commercial banks: A comparison of local and national bank customers by use of geodemographic segmentation
    • Kaynak, E. and Harcar, T.D. (2005), "American consumers' attitudes towards commercial banks: a comparison of local and national bank customers by use of geodemographic segmentation", International Journal of Bank Marketing, Vol. 23 No. 1, pp. 73-89.
    • (2005) International Journal of Bank Marketing , vol.23 , Issue.1 , pp. 73-89
    • Kaynak, E.1    Harcar, T.D.2
  • 35
    • 18844438873 scopus 로고    scopus 로고
    • The adoption of electronic banking technologies by American consumers
    • Kolodinsky, J. and Hogarth, J.M. (2001), "The adoption of electronic banking technologies by American consumers", Consumer Interests Annual, Vol. 47, pp. 1-11.
    • (2001) Consumer Interests Annual , vol.47 , pp. 1-11
    • Kolodinsky, J.1    Hogarth, J.M.2
  • 37
    • 0035540371 scopus 로고    scopus 로고
    • Utopian enterprise: Articulating the meanings of Star Trek's culture of consumption
    • Kozinets, R.V. (2001), "Utopian enterprise: articulating the meanings of Star Trek's culture of consumption", Journal of Consumer Research, Vol. 28, June, pp. 67-72.
    • (2001) Journal of Consumer Research , vol.28 , pp. 67-72
    • Kozinets, R.V.1
  • 38
    • 0036003878 scopus 로고    scopus 로고
    • The field behind the screen: Using netnography for marketing research in online communities
    • Kozinets, R.V. (2002), "The field behind the screen: using netnography for marketing research in online communities", Journal of Marketing Research, Vol. 39, February, pp. 61-72.
    • (2002) Journal of Marketing Research , vol.39 , pp. 61-72
    • Kozinets, R.V.1
  • 39
    • 84986172508 scopus 로고    scopus 로고
    • Service quality perspectives and satisfaction in private banking
    • Lasser, W.M., Manolis, C. and Winsor, R.D. (2000), "Service quality perspectives and satisfaction in private banking", International Journal of Bank Marketing, Vol. 18 No. 4, pp. 181-99.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.4 , pp. 181-199
    • Lasser, W.M.1    Manolis, C.2    Winsor, R.D.3
  • 42
    • 84986014933 scopus 로고    scopus 로고
    • Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking
    • Moutinho, L. and Smith, A. (2000), "Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking", International Journal of Bank Marketing, Vol. 18 No. 3, pp. 124-34.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.3 , pp. 124-134
    • Moutinho, L.1    Smith, A.2
  • 44
    • 84937286905 scopus 로고
    • The psychological sense of community in the neighborhood
    • Nasar, J.L. and Julian, D.A. (1995), "The psychological sense of community in the neighborhood", Journal of the American Planning Association, Vol. 61 No. 2, pp. 178-84.
    • (1995) Journal of the American Planning Association , vol.61 , Issue.2 , pp. 178-184
    • Nasar, J.L.1    Julian, D.A.2
  • 45
    • 84986131264 scopus 로고    scopus 로고
    • Strategic challenges for the European banking industry in the new millennium
    • Nellis, J.G., McCaffery, K.M. and Hutchinson, R.W. (2000), "Strategic challenges for the European banking industry in the new millennium", International Journal of Bank Marketing, Vol. 18 No. 2, pp. 53-63.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.2 , pp. 53-63
    • Nellis, J.G.1    McCaffery, K.M.2    Hutchinson, R.W.3
  • 46
    • 84986136029 scopus 로고    scopus 로고
    • Interrogating SERVQUAL: A critical assessment of service quality measurement in a high street bank
    • Newman, K. (2001), "Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street bank", International Journal of Bank Marketing, Vol. 19 No. 3, pp. 126-39.
    • (2001) International Journal of Bank Marketing , vol.19 , Issue.3 , pp. 126-139
    • Newman, K.1
  • 47
    • 0002106437 scopus 로고
    • Cognitive, affective, and attribute bases of the satisfaction process
    • Oliver, R.L. (1993), "Cognitive, affective, and attribute bases of the satisfaction process", Journal of Consumer Research, Vol. 20, December, pp. 418-30.
    • (1993) Journal of Consumer Research , vol.20 , pp. 418-430
    • Oliver, R.L.1
  • 48
    • 0033439536 scopus 로고    scopus 로고
    • Whence consumer loyalty?
    • Oliver, R.L. (1999), "Whence consumer loyalty?", Journal of Marketing, Vol. 63, Special Issue, pp. 33-44.
    • (1999) Journal of Marketing , vol.63 , pp. 33-44
    • Oliver, R.L.1
  • 49
    • 84986131409 scopus 로고    scopus 로고
    • Measuring perceived service quality using integrated conjoint experiments
    • Oppewal, H. and Vriens, M. (2000), "Measuring perceived service quality using integrated conjoint experiments", International Journal of Bank Marketing, Vol. 18 No. 4, pp. 154-69.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.4 , pp. 154-169
    • Oppewal, H.1    Vriens, M.2
  • 50
    • 33645673815 scopus 로고    scopus 로고
    • Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch
    • Panther, T. and Farquhar, J.D. (2004), "Consumer responses to dissatisfaction with financial service providers: an exploration of why some stay while others switch", Journal of Financial Services Marketing, Vol. 8 No. 4, pp. 343-53.
    • (2004) Journal of Financial Services Marketing , vol.8 , Issue.4 , pp. 343-353
    • Panther, T.1    Farquhar, J.D.2
  • 51
    • 84986031782 scopus 로고    scopus 로고
    • Shopbot banking: An exploratory study of customer loyalty effects
    • Pedersen, P.E. and Nysveen, H. (2001), "Shopbot banking: an exploratory study of customer loyalty effects", International Journal of Bank Marketing, Vol. 19 No. 4, pp. 146-55.
    • (2001) International Journal of Bank Marketing , vol.19 , Issue.4 , pp. 146-155
    • Pedersen, P.E.1    Nysveen, H.2
  • 52
    • 0032344511 scopus 로고    scopus 로고
    • Sense of community and life satisfaction: Investigation in three different territorial contexts
    • Prezza, M. and Costantini, S. (1998), "Sense of community and life satisfaction: investigation in three different territorial contexts", Journal of Community and Applied Psychology, Vol. 8 No. 3, pp. 181-94.
    • (1998) Journal of Community and Applied Psychology , vol.8 , Issue.3 , pp. 181-194
    • Prezza, M.1    Costantini, S.2
  • 55
    • 84986081965 scopus 로고    scopus 로고
    • Product involvement/brand loyalty: Is there a link?
    • Quester, P. and Lim, A.L. (2003), "Product involvement/brand loyalty: is there a link?", Journal of Product & Brand Management, Vol. 12 No. 1, pp. 22-40.
    • (2003) Journal of Product & Brand Management , vol.12 , Issue.1 , pp. 22-40
    • Quester, P.1    Lim, A.L.2
  • 56
    • 85009863594 scopus 로고    scopus 로고
    • Take the gender out of money smarts
    • Rock, A. (2005), "Take the gender out of money smarts", Money, Vol. 34, April, p. 71.
    • (2005) Money , vol.34 , pp. 71
    • Rock, A.1
  • 57
    • 84955003945 scopus 로고
    • A marketing approach for customer retention
    • Rosenberg, L.G. and Czepiel, J.A. (1984), "A marketing approach for customer retention", Journal of Consumer Marketing, Vol. 1 No. 2, pp. 45-51.
    • (1984) Journal of Consumer Marketing , vol.1 , Issue.2 , pp. 45-51
    • Rosenberg, L.G.1    Czepiel, J.A.2
  • 58
    • 21844511586 scopus 로고
    • Subcultures of consumption: Ethnography of the new bikers
    • Schouten, J.W. and McAlexander, J.H. (1995), "Subcultures of consumption: ethnography of the new bikers", Journal of Consumer Research, Vol. 22, June, pp. 43-61.
    • (1995) Journal of Consumer Research , vol.22 , pp. 43-61
    • Schouten, J.W.1    McAlexander, J.H.2
  • 59
    • 0842346714 scopus 로고    scopus 로고
    • Where do women's jobs come from?
    • Skuratowicz, E. and Hunter, L.W. (2004), "Where do women's jobs come from?", Work and Occupations, Vol. 31, February, pp. 73-110.
    • (2004) Work and Occupations , vol.31 , pp. 73-110
    • Skuratowicz, E.1    Hunter, L.W.2
  • 60
    • 0030161598 scopus 로고    scopus 로고
    • An empirical examination of a model of perceived service quality and satisfaction
    • Spreng, R.A. and Mackoy, R.D. (1996), "An empirical examination of a model of perceived service quality and satisfaction", Journal of Retailing, Vol. 72 No. 2, pp. 201-14.
    • (1996) Journal of Retailing , vol.72 , Issue.2 , pp. 201-214
    • Spreng, R.A.1    MacKoy, R.D.2
  • 61
    • 0010832362 scopus 로고    scopus 로고
    • Becoming a customer 'owning' corporation
    • Vandermerwe, S. (1996), "Becoming a customer 'owning' corporation", Long Range Planning, Vol. 29 No. 6, pp. 770-82.
    • (1996) Long Range Planning , vol.29 , Issue.6 , pp. 770-782
    • Vandermerwe, S.1
  • 62
    • 84993088442 scopus 로고    scopus 로고
    • Why customers stay: Reasons and consequences of inertia in financial services
    • White, L. and Yanamandram, V. (2004), "Why customers stay: reasons and consequences of inertia in financial services", Managing Service Quality, Vol. 14 Nos 2/3, pp. 183-94.
    • (2004) Managing Service Quality , vol.14 , Issue.23 , pp. 183-194
    • White, L.1    Yanamandram, V.2
  • 63
    • 0000462246 scopus 로고    scopus 로고
    • Four smart ways to run online communities
    • Williams, R.L. and Cothrel, J. (2000), "Four smart ways to run online communities", Sloan Management Review, Vol. 41, Summer, pp. 81-91.
    • (2000) Sloan Management Review , vol.41 , pp. 81-91
    • Williams, R.L.1    Cothrel, J.2
  • 64
    • 84986018834 scopus 로고    scopus 로고
    • Relationships between service quality and behavioral outcomes: A study of private bank customers in Germany
    • Yavas, U., Benkenstein, M. and Stuhldeier, U. (2004), "Relationships between service quality and behavioral outcomes: a study of private bank customers in Germany", International Journal of Bank Marketing, Vol. 22 No. 2, pp. 144-57.
    • (2004) International Journal of Bank Marketing , vol.22 , Issue.2 , pp. 144-157
    • Yavas, U.1    Benkenstein, M.2    Stuhldeier, U.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.