Antecedents and Consequences of User Satisfaction with E-Mail Systems

International Journal of e-Collaboration (IJeC)

Volumn 2, Issue 2, 2006, Pages 46-64

  Dow, Kevin ^a   Serenko, Alexander ^b   Turel, Ofir ^c   Wong, Jeffrey ^d  

^a KENT STATE UNIVERSITY   (United States)

^b LAKEHEAD UNIVERSITY   (Canada)

^c MCMASTER UNIVERSITY   (Canada)

^d UNIVERSITY OF NEVADA   (United States)

Author keywords

American Customer Satisfaction Index (ACSI); electronic collaboration; electronic mail; unsolicited (spam) e mail; user satisfaction

Indexed keywords

EID: 85001735601     PISSN: 15483673     EISSN: 15483681     Source Type: Journal    
DOI: 10.4018/jec.2006040103     Document Type: Article

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