The relationship between trust, HRM practices and firm performance

International Journal of Human Resource Management

Volumn 16, Issue 9, 2005, Pages 1600-1622

  Tzafrir, Shay S ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Human resource management; Performance; Trust

Indexed keywords

EID: 27744510360     PISSN: 09585192     EISSN: None     Source Type: Journal    
DOI: 10.1080/09585190500239135     Document Type: Article

References (95)

1. Ackroyd, S. and Thompson, P. (1999) Organizational Misbehavior. London: Sage.
2. Anderson, J.C. and Gerbing, D.W. (1988) 'Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach', Psychological Bulletin, 103: 411-23.
3. Arbuckle, J.L. and Wothke, W. (2001) AMOS 4.0 User's Guide. Chicago, IL: Small Waters.
4. Aryce, S., Budhwar, P.S. and Chen, Z.X. (2002) 'Trust as a Mediator of the Relationship Between Organizational Justice and Work Outcomes: Test of a Social Exchange Model', Journal of Organizational Behavior, 23: 267-85.
5. Bae, J. and Lawler, J.J. (2000) 'Organizational and HRM Strategies in Korea: Impact on Firm Performance in an Emerging Economy', Academy of Management Journal, 43(3): 502-17.
6. Bagozzi, R. and Yi, Y. (1988) 'On the Evaluation of Structural Equation Models', Journal of Academy of Marketing Science, 16: 77-94.
7. Bandalos, D. (1996) 'Confirmatory Factor Analysis'. In Stevens, J. (ed.) Applied Multivariate Statistics for the Social Science, 3rd edn. Mahwah, NJ: Lawrence Erlbaum Associates, pp. 389-428.
8. Baruch, Y. (1999) 'Response Rate in Academic Studies - A Comparative Analysis', Human Relations, 52(4): 421-38.
9. Barney, J.B. (1991) 'Firm Resources and Sustained Competitive Advantage', Journal of Management, 17: 99-120.
10. Baron, J.N. and Kreps, D.M. (1999) Strategic Human Resources: Frameworks for General Managers. New York: John Wiley.
11. Becker, B. and Gerhart, B. (1996) 'The Impact of Human Resource Management on Organizational Performance: Progress and Prospects', Academy of Management Journal, 39(4): 779-801.
12. Becker, B.E., Huselid, M.A. and Ulrich, D. (2001) The HR Scorecard: Human Capital as a Strategic Asset. Boston, MA: Harvard Business School Press.
13. Blackwell, W.D., Brickley, A.J. and Weisbach, S.M. (1994) 'Accounting Information and Internal Performance Evaluation', Journal of Accounting and Economics, 17: 331-58.
14. Blau, M.P. (1964) Exchange and Power in Social Life. New York: Wiley.
15. Blunsdon, B. and Reed, K. (2003) 'The Effects of Technical and Social Conditions on Workplace Trust', International Journal of Human Resource Management, 14(1): 12-27.
16. Bollen, K.A. (1990) 'Overall Fit in Covariance Structural Models: Two Types of Sample Size Effects', Psychological Bulletin, 107: 256-9.
17. Boselie, P., Paauwe, J. and Jansen, P. (2001) 'Human Resource Management and Performance: Lessons from the Netherlands', International Journal of Human Resource Management, 12(7): 1107-25.
18. Boselie, P., Paauwe, J. and Richardson, R. (2003) 'Human Resource Management Institutionalization and Organizational Performance: A Comparison of Hospitals, Hotels and Local Government', International Journal of Human Resource Management, 14(8): 1407-29.
19. Butler, J.K., Jr (1991) 'Toward Understanding and Measuring Conditions of Trust: Evolution of Conditions of Trust Inventory', Journal of Management, 17(3): 643-63.
20. Christenson, J.A. and Sachs, C.E. (1980) 'The Impact of Government Size and Number Administrative Units on the Quality of Public Services', Administrative Science Quarterly, 25(1): 89.
21. Condrey, S.E. (1995) 'Reforming Resource Management System: Exploring the Importance of Organizational Trust', American Review of Public Administration, 25: 341-54.
22. Creed, W.E.D. and Miles, R.E. (1996) 'Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls'. In Kramer, M.R. and Tyler, R.T. (eds) Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, pp. 16-38.
23. Delaney, T.J. and Huselid, A.M. (1996) 'The Impact of Human Resource Management Practices on Perceptions of Organizational Performance', Academy of Management Journal, 39(4): 949-69.
24. Delery, E.J. and Doty, H.D. (1996) 'Modes of Theorizing in Strategic Human Resource Management: Tests of Universalistic. Contingency, and Configurational Performance Predictions', Academy of Management Journal, 39(4): 802-35.
25. Deok-Seob, S. (2001) 'Recent Human Resources Developments in OECD Member Countries', Public Personnel Management, 30(3): 323-47.
26. Doney, P.M., Cannon, J.P. and Mullen, M.R. (1998) 'Understanding the Influence of National Culture on the Development of Trust', Academy of Management Review, 23(3): 601-20.
27. Duns Guide Israel 2000, the Israeli Business Directory. Dun and Bradstreet Israel.
28. Durham, C.C. and Bartol, K.M. (2000) 'Pay for Performance'. In Locke, E.A. (ed.) Principles of Organizational Behavior. Oxford: Blackwell, pp. 150-65.
29. Dyer, L. and Reeves, T. (1995) 'Human Resource Strategies and Firm Performance: What Do We Know and Where Do We Need to Go?', The International Journal of Human Resource Management, 6: 656-70.
30. Eccles, G.R. (1995) 'The Performance Measurement Manifesto'. In Holloway, J., Lewis, J. and Geoff, M. (eds) Performance Measurement and Evaluation. London: Sage, pp. 5-14.
31. Ellis, K. (2001) 'Dare to Share', Training, 38(2): 74-80.
32. Freeman, B.R. and Medoff, L.J. (1984) What Do Unions Do? New York: Basic Books.
33. Gabarro, J.J. (1978) 'The Development of Trust Influence and Expectations'. In Athos, G.A. and Gabarro, J.J. (eds) Interpersonal Behavior: Communication and Understanding in Relationships. Englewood Cliffs, NJ: Prentice Hall, pp. 290-303.
34. Gambetta, D. (1988) 'Can We Trust Trust?' In Gambetta, D. (ed.) Trust: Making and Breaking Cooperative Relations. New York: Basil Blackwell, pp. 213-37.
35. Gibb, J.R. (1965) 'Fear and Fačade'. In Farson, R. (ed.) Science and Human Affairs. Palo Alto, CA: Science and Behavior Books.
36. Gomez, C. and Rosen, B. (2001) 'The Leader-Member Exchange as a Link Between Managerial Trust and Employee Empowerment', Group and Organization Management, 26(1): 53-69.
37. Gomez-Mejia, L. and Wiseman, R. (1997) 'Reframing Executive Compensation: An Assessment and Outlook', Journal of Management, 23: 291-372.
38. Gouldner, A.W. (1960) 'The Norm of Reciprocity: A Preliminary Statement', American Sociological Review, 25: 161-79.
39. Gould-Williams, J. (2003) 'The Importance of HR Practices and Workplace Trust in Achieving Superior Performance: A Study of Public-Sector Organizations', International Journal of Human Resource Management, 14(1): 28-54.
40. Guest, D.E. (2001) 'Human Resource Management: When Research Confronts Theory', International Journal of Human Resource Management, 12(7): 1092-106.
41. Guest, D.E. and Peccei, R. (1994) 'The Nature and Causes of Effective Human Resource Management', British Journal of Industrial Relations, 32(2): 219-42.
42. Guthrie, J.P. (2001) 'High-involvement Work Practices, Turnover, and Productivity: Evidence From New Zealand', Academy of Management Journal, 44(1): 180-90.
43. Harel, H.G. and Tzafrir, S.S. (1999) 'The Effect of Human Resource Management Practices on the Perceptions of Organizational and Market Performance of the Firm', Human Resource Management, 38(3): 185-99.
44. Hu, L. and Bentler, P.M. (1995) 'Evaluating Model Fit'. In Hoyle, R.H. (ed.) Structural Equation Modeling: Concepts, Issues, and Applications. Thousand Oaks, CA: Sage, pp. 76-99.
45. Huselid, A.M. (1995) 'The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance', Academy of Management Journal, 38(3): 635-72.
46. Johnson-George, C. and Swap, W. (1982) 'Measurement of Specific Interpersonal Trust: Construction and Validation of a Scale to Assess Trust in Specific Other', Journal of Personality and Social Psychology, 43: 1306-17.
47. Kaufman, T.R. (1992) 'The Effects of Improshare on Productivity', Industrial and Labor Relations Review, 45(2): 311-22.
48. Keats, B.W. and Hitt, M.A. (1988) 'A Casual Model of Linkages Among Environmental Dimension. Macro Organizational Characteristics, and Performance', Academy of Management Journal, 31: 570-98.
49. Konovsky, M.A. and Pugh, D.S. (1994) 'Citizenship Behavior and Social Exchange', Academy of Management Journal, 37(3): 656-69.
50. Kramer, R.M. and Tyler, T.R. (1996) Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage.
51. Lado, A.A. and Wilson, C.M. (1994) 'Human Resource Systems and Sustained Competitive Advantage: A Competency-Based Perspective', Academy of Management Review, 19(4): 699-727.
52. Lawler, E.E., III, Mohrman, A.S. and Ledford, E.G. (1992) Employee Involvement and Total Quality Management. San Francisco, CA: Jossey-Bass Publishers.
53. Lewicki, R.J. and Bunker, B.B. (1996) 'Developing and Maintaining Trust in Work Relationships'. In Kramer, M.R. and Tyler, R.T. (eds) Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, pp. 114-39.
54. Lewicki, R.J., McAllister, D.J. and Bies, R.J. (1998) 'Trust and Distrust: New Relationship and Realities', Academy of Management Review, 23(3): 438-58.
55. Lewis, J.D. and Weigert, A. (1985) 'Trust as a Social Reality', Social Forces, 63: 967-85.
56. Liden, R.C., Wayne, S.J. and Stilwell, D. (1993) 'A Longitudinal Study on the Early Development of Leader-Member Exchanges', Journal of Applied Psychology, 78: 662-74.
57. Loehlin, J.C. (1998) Latent Variable Models: An Introduction to Factor, Path, and Structural Analysis, 3rd edn. Mahwah, NJ: Lawrence Erlbaum.
58. Mahoney, T.A. (1984) 'Growth Accounting and Productivity: Comments'. In Brief, P.A. (ed.) Productivity research in the behavioral and social sciences. New York: Praeger, pp. 112-33.
59. Marchington, M. and Grugulis, I. (2000) "Best Practice' Human Resource Management: Perfect Opportunity or Dangerous Illusion?', International Journal of Human Resource Management, 11(6): 1104-24.
60. Mayer, R.C. and Davis, J.H. (1999) 'The Effect of the Performance Appraisal System on Trust for Management: A Field Quasi-Experiment', Journal of Applied Psychology, 84(1): 123-36.
61. Mayer, R.C., Davis, J.H. and Schoorman, D.F. (1995) 'An Integrative Model of Organizational Trust', Academy of Management Review, 20(3): 709-34.
62. McAllister, D.J. (1995) 'Affect- and Cognition- Based Trust as Foundations for Interpersonal Cooperation in Organizations', Academy of Management Journal, 38(1): 24-59.
63. McCauley, D.P. and Kuhnert, K.W. (1992) The Professional Manager New and Empire. NY: McGraw-Hill.
64. McElroy, J.C. (2001) 'Managing Workplace Commitment by Putting People First', Human Resource Management Review, 11(3): 327-35.
65. McKnight, H.D., Cummings, L.L. and Chervany, N.L. (1998) 'Initial Trust Formation in New Organizational Relationship', Academy of Management Review, 23(3): 473-90.
66. Meyerson, D., Weick, K.E. and Kramer, R.M. (1996) 'First Trust and Temporary Groups'. In Kramer, M.R. and Tyler, R.T. (eds) Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, pp. 166-95.
67. Miles, R.E. and Snow, C.C. (1984) 'Designing Strategic Human Resource System', Organizational Dynamics, 13: 36-52.
68. Miles, R.E. and Creed, W.E.D. (1995) 'Organizational Forms and Managerial Philosophies: A Descriptive and Analytical Review'. In Staw, B.M. and Cummings, L.L. (eds) Research in Organizational Behavior. Vol. 17. Greenwich, CT: JAL, pp. 333-72.
69. Milgrom, P. and Roberts, J. (1992) Economics, Organization, and Management. Englewood Cliffs, NJ: Prentice Hall.
70. Mintzberg, H. and Waters, J.A. (1985) 'Of Strategies Deliberate and Emergent', Strategic Management Journal, 6: 257-72.
71. Mishra, A.K. (1996) 'Organizational Response to Crisis: The Centrality of Trust'. In Kramer, M.R, and Tyler, R.T. (eds) Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, pp. 261-87.
72. Muller, R.O. (1996) Basic Principles of Structural Equation Modeling: An Introduction to LISREL and EQS. New York: Springer.
73. Ordiz-Fuertes, M. and Fernandez-Sanchez, E. (2003) 'High-involvement Practices in Human Resource Management, Concept and Factors that Motivate their Adoption', International Journal of Human Resource Management, 14(4): 511-29.
74. Osterman, P. (1994) 'How Common is Workplace Transformation and Who Adopts It?', Industrial and Labor Relations Review, 47: 173-88.
75. Pfeffer, J. (1994) Competitive Advantage Through People: Unleashing the Power of the Work Force. Boston, MA: Harvard Business School Press.
76. Prusak, L. and Cohen, D. (2001) 'How to Invest in Social Capital', Harvard Business Review, 79(6): 86-93.
77. Robinson, S.L. (1996) 'Trust and Breach of the Psychological Contract', Administrative Science Quarterly, 41: 574-99.
78. Seth, A. (1990) 'Value Creation in Acquisition: A Re-Examination of Performance Issues', Strategic Management Journal, 11: 99-115.
79. Shaw, R.B. (1997) Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern. San Francisco, CA: Jossey-Bass.
80. Sheppeck, M.A. and Militelo, J. (2000) 'Strategic HR Configurations and Organizational Performance', Human Resource Management, 39(1): 5-16.
81. Shore, L.M., Barksdale, K. and Shore, T.H. (1995) 'Managerial Perceptions of Employee Commitment to the Organization', Academy of Management Journal, 38(6): 1593-615.
82. Sitkin, S.B. and Pablo, A.L. (1992) 'Re-conceptualizing the Determinants of Risk Behavior', Academy of Management Review, 17: 9-38.
83. Spreitzer, G.M. and Mishra, A.K. (1999) 'Giving Up Control Without Losing Control: Trust and its Substitutes' Effects on Managers' Involving Employees in Decision Making', Group and Organizational Management, 24(2): 155-87.
84. Stajkovic, A.D. and Luthans, F. (2001) 'Differential Effects of Incentive Motivators on Work Performance', Academy of Management Journal, 44(3): 580-90.
85. Stanwick, P.A. and Stanwick, S.D. (1998) 'The Relationships Between Corporate Social Performance and Organizational size, Financial Performance, and Environmental Performance: An Empirical Examination', Journal of Business Ethics, 17(2): 195-204.
86. Starbuck, W.H. and Mezias, J.M. (1996) 'Opening Pandora's Box: Studying the Accuracy of Managers' Perceptions', Journal of Organizational Behavior, 17: 99-117.
87. Stewart, R. (1986) The Reality of Management. 2nd edn. London: Pan Books.
88. Terpstra, D.E. and Rozell, E.J. (1993) 'The Relationship of Staffing Practices to Organizational Level Measures of Performance', Personnel Psychology, 46: 27-48.
89. Tzafrir, S.S. and Dolan, S. (2004) 'Trust ME: A Multiple Item Scale for Measuring Managers' Employee Trust', Management Research, 2(2): 115-32.
90. Veen, P. and Korver, T. (1998) 'Theories of Organization'. In Drenth, P.J.D., Thierry, H. and Wolff, C.J. (eds) Handbook of Work and Organizational Psychology: Organizational Psychology. Brighton: Psychology Press, pp. 5-38.
91. Waterman, R.H., Jr, Waterman, J.A. and Collard, B.A. (1994) 'Toward a Career-Resilient Workforce', Harvard Business Review, 72(4): 87-95.
92. Whitener, E.M., Brodt, S.E., Korsgaard, M.A. and Werner, J.M. (1998) 'Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior', Academy of Management Review, 23(3) July/August: 513-30.
93. Yukl, G.P. (1994) Leadership in Organizations. Englewood Cliffs, NJ: Prentice Hall.
94. Zand, D.E. (1972) 'Trust and Managerial Problem Solving', Administrative Science Quarterly, 17(2): 229-39.
95. Zeffane, R. and Connell, J. (2003) 'Trust and HRM in the New Millennium', International Journal of Human Resource Management, 14(1): 3-11.