The reluctant Hong Kong consumer: Purchasing travel online

International Journal of Consumer Studies

Volumn 28, Issue 3, 2004, Pages 295-304

  Kolsaker, Ailsa ^a   Lee Kelley, Liz ^a   Choy, Pui Ching ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

E tailing; E ticketing; Internet selling; Online consumer behaviour

Indexed keywords

EID: 23444457333     PISSN: 14706423     EISSN: 14706431     Source Type: Journal    
DOI: 10.1111/j.1470-6431.2004.00373.x     Document Type: Article

References (50)

1. Donthu, N. & Garcia, A. (1999) The internet shopper. Journal of Advertising Research, May/June, 51–58.
2. Bevan, J. & Murphy, R. (2001) The nature of value created by UK online grocery retailers. International Journal of Consumer Studies, 25, 279–289.
3. Subirana, B. & Carvaljal, P. (2000) Transaction streams: theory and examples related to confidence in internet-based electronic commerce. Journal of Information Technology, 15, 3–16.
4. Hong Kong Imail (dated 8 January 2002) Web surfers wary of online shopping. [WWW document]. URL http://hk-imail.singtao.com/inews
5. Hong Kong Standard (dated 29 March 2000) Top Story.[WWW document]. URL http://www.thestandard.com.hk/thestandard/topstroy.cfm
6. Hong Kong Tourism Association (2002) Annual Report, March. [WWW document]. URL http://partnernet.hktourismboard.com/pnweb/jsp/comm/index.jsp?charset=en&pageContent=%2Fjsp%2Fmodule%2FAnnualRpt.jsp
7. Asian Wall Street Journal (dated 18 February 2002) Ready to take-off? [WWW document]. URL http://www.euro-hotels.com/about/awsj021802.asp
8. News.com.au (dated 20 September 2003) New Hong Kong SARS alert.[WWW document]. URL http://www.news.com.au/common/story_page/0,4057,7320349%5E1702,00html
9. Hess, L.W. (2003) After SARS. Forbes, 23 June, 17, 164.
10. Hong Kong Census and Statistics Department (HKCSD) (2002) [WWW document]. URL http://www.info.gov.hk/censtatd (accessed 15 August 2002).
11. Nielsen//NetRatings Global Trends (dated 5 December 2002) Hong Kong: latest updates on internet usage. [WWW document]. URL http://www.upstreamasia.com/clientnews/nielsennetratings/00000610.html
12. Nielsen//NetRatings (dated 30 January 2003) Online window shopping growth remains strong in Hong Kong. [WWW document]. URL http://www.upstreamasia.com/clientnews/nielsennetratings/00000636.html
13. Nielsen//NetRatings (dated 7 November 2002) Hong Kong shoppers to the net in increasing numbers. [WWW document]. URL http://www.upstreamasia.com/clientnews/nielsennetratings/00000609.html
14. Wee, K., Neo, L. & Ramcachandra, R. (2000) Cyberbuying in China, Hong Kong and Singapore. tracking the who, where, why and what of buying online. International Journal of Retail and Distribution Management, 28, 307–317.
15. Gartner Research (dated 14 November 2002) Gartner G2 says U.S. online shoppers will spend an average of $235 for holiday internet purchases. [WWW document]. URL http://www3.gartner.com/5_about/press_releases/2002_11
16. Bloch, M. & Segev, A. (1997) The impact of electronic commerce on the travel industry. Proceedings, HICSS 31, Hawaii.
17. Google search Airline tickets. [WWW document]. URL http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=TUF-8&q=airlinetickets (accessed 20 August 2003).
18. Market Monitor (dated 13 August 2001) Travel Agent, 305, 102.
19. Teo, T.S.H. (2002) Attitudes towards online shopping and the internet. Behaviour and Information Technology, 21, 259–271.
20. Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R.D., Awyer, A. & Wood, S. (1997) Interactive home shopping: consumer, retailer and manufacturer incentives to participate in electronic marketplaces, Journal of Marketing, 61, 38–53.
21. Bakos, Y.J. (1998) The emerging role of electronic marketplaces on the internet. Communication of the ACM, 41, 35–42.
22. Lee-Kelley, L., Gilbert, D. & Mannicom, R. (2003) How e-CRM can enhance customer loyalty. Marketing Intelligence and Planning, 21, 239–248.
23. Kare-Silver (2001) E-Shock: the New Rules, 3rd edn. Palgrave, New York.
24. Childers, T.L., Carr, C., Peek, J. & Carson, S. (2001) Hedonic and utilitarian motivations for online retail shopping behaviour. Journal of Retailing, 77, 511–535.
25. Elliot, S. & Fowell, S. (2002) expectations versus reality: a snapshot of consumer experiences with internet retailing. International Journal of Information Management, 20, 323–336.
26. Eastin, M.S. (2002) Diffusion of e-commerce: an analysis of the adoption of four e-commerce activities. Telematics and Informatics, 19, 251–267.
27. Szymanski, D. & Hise, R. (2000) E-satisfaction: an initial examination. Journal of Retailing, 76, 309–322.
28. Lee, M. & Turban, M. (2001) A trust model of consumer internet shopping. International Journal of Electronic Commerce, 6, 212–222.
29. Endeshaw, A. (2001) The legal significance of trustmarks. Information and Communications Technology Law, 10, 203–230.
30. Ganesan, S. (1994) Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58, 1–19.
31. Doney, P. & Cannon, J.P. (1997) An examination of the nature of trust in buyer/seller relationships. Journal of Marketing, 61, 31–51.
32. Ganesan, S. & Hess, R. (1997) Dimensions and levels of trust: implications for commitment to a relationship. Marketing Letters, 8, 439–448.
33. Phelan, S.E. (1996) Internet marketing. is the emphasis misplaced? Annual Meeting of the Australian and New Zealand Academy of Management, December, Wollongong, NSW, Australia.
34. Laband, D.N. (1991) An objective measure of search versus experiences goods. Economic Inquiry, 29, 497–509.
35. Bauer, R. (1967) Consumer Behaviour as Risk Taking, Risk Taking and Information Handing in Consumer Behaviour, pp. 23–33. Graduate School of Business Administration. Harvard University, Boston, MA.
36. Klang, M. (2001) Who do you trust? Beyond encryption, secure e-business. Decision Support Systems, 31, 293–301.
37. Urban, G., Sultan, F. & Qualls, Q. (2000) Making trust the center of your internet strategy. Sloan Management Review, Fall, 1, 33–48.
38. Warrington, T., Abgrab, N. & Caldwell, H. (2000) Building trust to develop competitive advantage in e-business relationships. Competitive Review, 10, 160–168.
39. Turban, E., Lee, J., King, D. & Chung, H. (2002) Electronic Commerce: a Managerial Perspective. Prentice Hall, Upper Saddle River, NJ.
40. Mayer, R., Davis, H. & Schoorman, F. (1995) An integrative model of organisational trust. Academy of Management Review, 20, 709–734.
41. Hoffman, D., Novak, T. & Peralta, M. (1999) Building consumer online trust. Communications of the ACM, 42, 80–85.
42. Jarvenpaa, S.L., Tractinsky, N., Saarinen, L. & Vitale, M. (1999) Consumer trust in an internet store: a cross- cultural validation. Journal of Computer-Mediated Communication, 5, 2. [WWW document] URL http://www.ascusc.org/jcmc/vol5/issue2/jarvenpaa].
43. Kolsaker, A. & Payne, C. (2002) Engendering trust in e-commerce. Journal of Marketing Intelligence and Planning, 20, 206–214.
44. English, L. (2002) In e-commerce, it is quality or e-bust. Journal of Internet Marketin, 3. [WWW document]. URL http://www.arraydev.com/commerce/jim
45. Sliwa, C. (1999) E-commerce pushes revamp of call center. Computerworld, 33, 1.
46. O'Shea, D. (1999) E-commerce gets personal, Telephony, Feb, 10–12.
47. BBC News Online (dated 5 August 2002) Britons fly to wrong Sydney. [WWW document]. URL http://www.bbc.com
48. Zeithaml, V.A. & Bitner, M.J. (1996) Services Marketing. McGraw-Hill, New York.
49. Shankar, V., Smith, A.K. & Rangaswamy, A. (2003) Consumer satisfaction and loyalty in online and offline environments. International Journal of Research in Marketing, 20, 153–175.
50. Park, C.-H. & Kim, Y.-G. (2002) Identifying key factors affecting consumer purchase behaviour in an online shopping context. International Journal of Retail and Distribution Management, 31, 16–29.