메뉴 건너뛰기




Volumn 39, Issue 1-2, 2005, Pages 33-53

The impact of a prestigious partner on affinity card marketing

Author keywords

Customer loyalty; Hong Kong; Marketing strategy; Strategic alliances

Indexed keywords


EID: 18844455500     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560510572007     Document Type: Article
Times cited : (15)

References (58)
  • 1
    • 0033450459 scopus 로고    scopus 로고
    • Marketing in the network economy
    • Achrol, R. and Kotler, P. (1999), "Marketing in the network economy", Journal of Marketing, Vol. 63, pp. 146-63.
    • (1999) Journal of Marketing , vol.63 , pp. 146-163
    • Achrol, R.1    Kotler, P.2
  • 2
    • 0002157150 scopus 로고
    • Symbiotic marketing
    • Adler, L. (1966), "Symbiotic marketing", Harvard Business Review, November/December, pp. 59-71.
    • (1966) Harvard Business Review , Issue.NOVEMBER-DECEMBER , pp. 59-71
    • Adler, L.1
  • 4
    • 37249036235 scopus 로고
    • Predictions of goal-directed behaviour: Attitudes, intentions, and perceived behaviour control
    • Ajzen, I. and Madden, T.J. (1986), "Predictions of goal-directed behaviour: attitudes, intentions, and perceived behaviour control", Journal of Experimental Social Psychology, Vol. 22, pp. 453-74.
    • (1986) Journal of Experimental Social Psychology , vol.22 , pp. 453-474
    • Ajzen, I.1    Madden, T.J.2
  • 5
    • 18844423426 scopus 로고    scopus 로고
    • Affinity program for a slow economy - Cash
    • American Banker (2002), "Affinity program for a slow economy - cash", American Banker, Vol. 5, August, p. 1.
    • (2002) American Banker , vol.5 , pp. 1
    • Banker, A.1
  • 6
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modeling in practice: a review and recommended two-step approach", Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 7
    • 0348044610 scopus 로고    scopus 로고
    • The identity salience model of relationship marketing success: The case of non-profit marketing
    • Arnett, D.B., German, S.D. and Hunt, S.D. (2003), "The identity salience model of relationship marketing success: the case of non-profit marketing", Journal of Marketing, Vol. 67, April, pp. 89-105.
    • (2003) Journal of Marketing , vol.67 , pp. 89-105
    • Arnett, D.B.1    German, S.D.2    Hunt, S.D.3
  • 10
    • 85123485203 scopus 로고    scopus 로고
    • Visual identity: Trappings or substance?
    • Baker, M.J. and Balmer, J.M.T. (1997), "Visual identity: trappings or substance?", European Journal of Marketing, Vol. 31 No. 5/6, pp. 366-82.
    • (1997) European Journal of Marketing , vol.31 , Issue.56 , pp. 366-382
    • Baker, M.J.1    Balmer, J.M.T.2
  • 11
    • 0031285854 scopus 로고    scopus 로고
    • Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers
    • Barnes, J.G. (1997), "Closeness, strength, and satisfaction: examining the nature of relationships between providers of financial services and their retail customers", Psychology & Marketing, Vol. 14 No. 8, pp. 765-90.
    • (1997) Psychology & Marketing , vol.14 , Issue.8 , pp. 765-790
    • Barnes, J.G.1
  • 13
  • 14
    • 0031229627 scopus 로고    scopus 로고
    • Customer voluntary performance: Customers as partners in service delivery
    • Bettencourt, L.A. (1997), "Customer voluntary performance: customers as partners in service delivery", Journal of Retailing, Vol. 73 No. 2, pp. 383-406.
    • (1997) Journal of Retailing , vol.73 , Issue.2 , pp. 383-406
    • Bettencourt, L.A.1
  • 15
    • 0032344641 scopus 로고    scopus 로고
    • When customers are members: Customer retention in paid membership contexts
    • Bhattacharya, C.B. (1998), "When customers are members: customer retention in paid membership contexts", Journal of the Academy of Marketing Science, Vol. 26 No. 1, pp. 31-4.
    • (1998) Journal of the Academy of Marketing Science , vol.26 , Issue.1 , pp. 31-34
    • Bhattacharya, C.B.1
  • 16
    • 0037397355 scopus 로고    scopus 로고
    • Consumer-company identification: A framework for understanding consumers' relationships with companies
    • Bhattacharya, C.B. and Sen, S. (2003), "Consumer-company identification: a framework for understanding consumers' relationships with companies", Journal of Marketing, Vol. 67, April, pp. 76-88.
    • (2003) Journal of Marketing , vol.67 , pp. 76-88
    • Bhattacharya, C.B.1    Sen, S.2
  • 17
    • 84986045048 scopus 로고
    • Understanding the bond of identification: An investigation of its correlates among art museum members
    • Bhattacharya, C.B., Rao, H. and Glynn, M.A. (1995), "Understanding the bond of identification: an investigation of its correlates among art museum members", Journal of Marketing, Vol. 59, October, pp. 46-57.
    • (1995) Journal of Marketing , vol.59 , pp. 46-57
    • Bhattacharya, C.B.1    Rao, H.2    Glynn, M.A.3
  • 18
    • 21144469784 scopus 로고
    • Consumer perceptions of tensile price claims in advertisements: An assessment of claim types across different discount levels
    • Biswas, A. and Burton, S. (1993), "Consumer perceptions of tensile price claims in advertisements: an assessment of claim types across different discount levels", Journal of the Academy of Marketing Science, Vol. 21 No. 3, pp. 217-30.
    • (1993) Journal of the Academy of Marketing Science , vol.21 , Issue.3 , pp. 217-230
    • Biswas, A.1    Burton, S.2
  • 21
    • 0039005963 scopus 로고
    • Organizing successful co-marketing alliances
    • Bucklin, L.P. and Sengupta, S. (1993), "Organizing successful co-marketing alliances", Journal of Marketing, Vol. 57, April, pp. 32-46.
    • (1993) Journal of Marketing , vol.57 , pp. 32-46
    • Bucklin, L.P.1    Sengupta, S.2
  • 22
    • 0035590133 scopus 로고    scopus 로고
    • The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
    • Chaudhuri, A. and Holbrook, M.B. (2001), "The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty", Journal of Marketing, Vol. 65, April, pp. 81-93.
    • (2001) Journal of Marketing , vol.65 , pp. 81-93
    • Chaudhuri, A.1    Holbrook, M.B.2
  • 24
    • 85132993389 scopus 로고    scopus 로고
    • The criteria for successful services brands
    • de Chernatony, L. and Segal-Horn, S. (2003), "The criteria for successful services brands", European Journal of Marketing, Vol. 37 No. 7/8, pp. 1095-118.
    • (2003) European Journal of Marketing , vol.37 , Issue.78 , pp. 1095-1118
    • De Chernatony, L.1    Segal-Horn, S.2
  • 25
    • 77951516228 scopus 로고
    • Customer loyalty: Toward an integrated conceptual framework
    • Dick, A.S. and Basu, K. (1994), "Customer loyalty: toward an integrated conceptual framework", Journal of the Academy of Marketing Science, Vol. 22 No. 2, pp. 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.2 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 26
    • 18844423953 scopus 로고    scopus 로고
    • annual report by the Board of Governors of the Federal Reserve System, submitted to Congress, June
    • Federal Reserve System (2002), "The profitability of credit card operations of depository institutions", annual report by the Board of Governors of the Federal Reserve System, submitted to Congress, June.
    • (2002) The Profitability of Credit Card Operations of Depository Institutions
  • 27
    • 0000441655 scopus 로고
    • Noncognitive effects on attitude formation and change: Fact or artifact?
    • Fishbein, M. and Middlestadt, S. (1995), "Noncognitive effects on attitude formation and change: fact or artifact?", Journal of Consumer Psychology, Vol. 4 No. 2, pp. 181-202.
    • (1995) Journal of Consumer Psychology , vol.4 , Issue.2 , pp. 181-202
    • Fishbein, M.1    Middlestadt, S.2
  • 28
    • 0034377224 scopus 로고    scopus 로고
    • Understanding the customer base of service providers: An examination of the differences between switchers and stayers
    • Ganesh, J., Arnold, M.J. and Reynolds, K.E. (2000), "Understanding the customer base of service providers: an examination of the differences between switchers and stayers", Journal of Marketing, Vol. 64, July, pp. 65-87.
    • (2000) Journal of Marketing , vol.64 , pp. 65-87
    • Ganesh, J.1    Arnold, M.J.2    Reynolds, K.E.3
  • 29
    • 0034372962 scopus 로고    scopus 로고
    • Relationship marketing activities, commitment, and membership behaviours in professional associations
    • Gruen, T.W., Summers, J. and Acito, F. (2000), "Relationship marketing activities, commitment, and membership behaviours in professional associations", Journal of Marketing, Vol. 64, July, pp. 34-49.
    • (2000) Journal of Marketing , vol.64 , pp. 34-49
    • Gruen, T.W.1    Summers, J.2    Acito, F.3
  • 32
    • 85132071180 scopus 로고    scopus 로고
    • Relations between organizational culture, identity and image
    • Hatch, M.J. and Schultz, M. (1997), "Relations between organizational culture, identity and image", European Journal of Marketing, Vol. 31 No. 5, pp. 356-65.
    • (1997) European Journal of Marketing , vol.31 , Issue.5 , pp. 356-365
    • Hatch, M.J.1    Schultz, M.2
  • 33
    • 84986083371 scopus 로고    scopus 로고
    • Knowledge gaps between participants in a triadic relationship
    • Horne, S., Naude, P. and Worthington, S. (2000), "Knowledge gaps between participants in a triadic relationship", International Journal of Bank Marketing, Vol. 18 No. 6, pp. 287-93.
    • (2000) International Journal of Bank Marketing , vol.18 , Issue.6 , pp. 287-293
    • Horne, S.1    Naude, P.2    Worthington, S.3
  • 35
    • 0003056716 scopus 로고
    • Volitional mediators of cognitive-behaviour consistency: Self-regulatory processes and action versus state orientation
    • Kuhl, J. Beckmann, J. Springer New York, NY
    • Kuhl, J. (1985), "Volitional mediators of cognitive-behaviour consistency: self-regulatory processes and action versus state orientation", in Kuhl, J. and Beckmann, J. (Eds), Action Control: From Cognition to Behavior, Springer, New York, NY, pp. 101-28.
    • (1985) Action Control: From Cognition to Behavior , pp. 101-128
    • Kuhl, J.1
  • 36
    • 0036264909 scopus 로고    scopus 로고
    • Alliance competence, resources, and alliance success: Conceptualization, measurement, and initial test
    • Lambe, C.J., Spekman, R.E. and Hunt, S.D. (2002), "Alliance competence, resources, and alliance success: conceptualization, measurement, and initial test", Journal of the Academy of Marketing Science, Vol. 30 No. 2, pp. 141-58.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.2 , pp. 141-158
    • Lambe, C.J.1    Spekman, R.E.2    Hunt, S.D.3
  • 37
    • 18844397968 scopus 로고
    • Affinity marketing: What is it and how does it work?
    • Macchiette, B. and Roy, A. (1992), "Affinity marketing: what is it and how does it work?", The Journal of Services Marketing, Vol. 6 No. 3, pp. 47-57.
    • (1992) The Journal of Services Marketing , vol.6 , Issue.3 , pp. 47-57
    • MacChiette, B.1    Roy, A.2
  • 38
    • 0042424936 scopus 로고    scopus 로고
    • Conceptual and operational aspects of brand loyalty - An empirical investigation
    • Odin, Y., Odin, N. and Valette-Florence, P. (2001), "Conceptual and operational aspects of brand loyalty - an empirical investigation", Journal of Business Research, Vol. 53 No. 2, pp. 75-84.
    • (2001) Journal of Business Research , vol.53 , Issue.2 , pp. 75-84
    • Odin, Y.1    Odin, N.2    Valette-Florence, P.3
  • 40
    • 21144478795 scopus 로고
    • Strategic alliance structuring: A game theoretic and transaction cost examination of interfirm cooperation
    • Parkhe, A. (1993), "Strategic alliance structuring: a game theoretic and transaction cost examination of interfirm cooperation", Academy of Management Journal, Vol. 36 No. 4, pp. 794-829.
    • (1993) Academy of Management Journal , vol.36 , Issue.4 , pp. 794-829
    • Parkhe, A.1
  • 42
    • 0033411585 scopus 로고    scopus 로고
    • Commercial friendships: Service provider-client relationships in context
    • Price, L. and Arnould, E.J. (1999), "Commercial friendships: service provider-client relationships in context", Journal of Marketing, Vol. 63 No. 4, pp. 38-56.
    • (1999) Journal of Marketing , vol.63 , Issue.4 , pp. 38-56
    • Price, L.1    Arnould, E.J.2
  • 44
    • 0033247791 scopus 로고    scopus 로고
    • Choosing less-preferred experiences for the sake of variety
    • Ratner, R.K., Kahn, B.E. and Kahneman, D. (1999), "Choosing less-preferred experiences for the sake of variety", Journal of Consumer Research, Vol. 26 No. 1, pp. 1-15.
    • (1999) Journal of Consumer Research , vol.26 , Issue.1 , pp. 1-15
    • Ratner, R.K.1    Kahn, B.E.2    Kahneman, D.3
  • 45
    • 18844419906 scopus 로고
    • A comparative analysis of the affinity card market in the USA and the UK
    • Schlegelmilch, B. and Woodruffe, H. (1995), "A comparative analysis of the affinity card market in the USA and the UK", International Journal of Bank Marketing, Vol. 13 No. 5, pp. 12-23.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.5 , pp. 12-23
    • Schlegelmilch, B.1    Woodruffe, H.2
  • 46
    • 0000853322 scopus 로고
    • The theory of reasoned action applied to coupon usage
    • Shimp, T. and Kavas, A. (1984), "The theory of reasoned action applied to coupon usage", Journal of Consumer Research, Vol. 11, December, pp. 795-809.
    • (1984) Journal of Consumer Research , vol.11 , pp. 795-809
    • Shimp, T.1    Kavas, A.2
  • 47
    • 0040797722 scopus 로고
    • Horizontal cooperative sales promotion: A framework for classification and additional perspectives
    • Varadarajan, P.R. (1986), "Horizontal cooperative sales promotion: a framework for classification and additional perspectives", Journal of Marketing, Vol. 50, April, pp. 61-73.
    • (1986) Journal of Marketing , vol.50 , pp. 61-73
    • Varadarajan, P.R.1
  • 49
    • 0002719999 scopus 로고
    • Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy
    • Varadarajan, P.R. and Menon, A. (1988), "Cause-related marketing: a coalignment of marketing strategy and corporate philanthropy", Journal of Marketing, Vol. 52, July, pp. 58-74.
    • (1988) Journal of Marketing , vol.52 , pp. 58-74
    • Varadarajan, P.R.1    Menon, A.2
  • 51
    • 0038509087 scopus 로고    scopus 로고
    • The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter?
    • Verhoef, P.C., Franses, P.H. and Hoekstra, J.C. (2002), "The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?", Journal of the Academy of Marketing Science, Vol. 30 No. 3, pp. 202-16.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 202-216
    • Verhoef, P.C.1    Franses, P.H.2    Hoekstra, J.C.3
  • 52
    • 18844462127 scopus 로고    scopus 로고
    • Relationship marketing: The case of the university alumni affinity credit card
    • Worthington, S. and Horne, S. (1996), "Relationship marketing: the case of the university alumni affinity credit card", Journal of Marketing Management, Vol. 12, pp. 189-99.
    • (1996) Journal of Marketing Management , vol.12 , pp. 189-199
    • Worthington, S.1    Horne, S.2
  • 53
    • 23044518118 scopus 로고    scopus 로고
    • Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
    • Zeithaml, V.A. (2000), "Service quality, profitability, and the economic worth of customers: what we know and what we need to learn", Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 67-85.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 67-85
    • Zeithaml, V.A.1
  • 54
    • 0030548125 scopus 로고    scopus 로고
    • The behavioural consequences of service quality
    • Zeithaml, V.A., Berry, L. and Parasuraman, A. (1996), "The behavioural consequences of service quality", Journal of Marketing, Vol. 60, pp. 31-46.
    • (1996) Journal of Marketing , vol.60 , pp. 31-46
    • Zeithaml, V.A.1    Berry, L.2    Parasuraman, A.3
  • 55
    • 0242383244 scopus 로고    scopus 로고
    • The affinity credit card relationship: Can it really be mutually beneficial?
    • Horne, S. and Worthington, S. (1999), "The affinity credit card relationship: can it really be mutually beneficial?", Journal of Marketing Management, Vol. 15, pp. 603-16.
    • (1999) Journal of Marketing Management , vol.15 , pp. 603-616
    • Horne, S.1    Worthington, S.2
  • 56
    • 85107910598 scopus 로고
    • Customer switching behaviour in service industries: An exploratory study
    • Keaveney, S.M. (1995), "Customer switching behaviour in service industries: an exploratory study", Journal of Marketing, Vol. 59 No. 2, pp. 71-82.
    • (1995) Journal of Marketing , vol.59 , Issue.2 , pp. 71-82
    • Keaveney, S.M.1
  • 57
    • 23044530150 scopus 로고    scopus 로고
    • Customer switching behaviour in online services: An exploratory study of the role of selected attitudinal, behavioural, and demographical factors
    • Keaveney, S.M. and Parthasarathy, M. (2001), "Customer switching behaviour in online services: an exploratory study of the role of selected attitudinal, behavioural, and demographical factors", Journal of the Academy of Marketing Science, Vol. 29 No. 4, pp. 374-90.
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.4 , pp. 374-390
    • Keaveney, S.M.1    Parthasarathy, M.2
  • 58
    • 0006925358 scopus 로고
    • Determinants of credit card accounts: An application of Tobit analysis
    • Kinsey, J. (1981), "Determinants of credit card accounts: an application of Tobit analysis", Journal of Consumer Research, Vol. 8, pp. 172-82.
    • (1981) Journal of Consumer Research , vol.8 , pp. 172-182
    • Kinsey, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.