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Volumn 12, Issue 1-3, 1996, Pages 189-199

Relationship marketing: The case of the university alumni affinity credit card

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EID: 18844462127     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/0267257X.1996.9964408     Document Type: Article
Times cited : (13)

References (21)
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    • Gronroos, C.1
  • 6
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    • The New Marketing — Developing Long-Term Interactive Relationships
    • Gummerson, E., 1987. “The New Marketing — Developing Long-Term Interactive Relationships”. Long Range Planning, 20 (4):10–20.
    • (1987) Long Range Planning , vol.20 , Issue.4 , pp. 10-20
    • Gummerson, E.1
  • 7
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    • Marketing-orientation Revisited: The Crucial Role of the Part-Time Marketer
    • Gummerson, E., 1991. “Marketing-orientation Revisited:The Crucial Role of the Part-Time Marketer”. European Journal of Marketing, 25 (22):60–75.
    • (1991) European Journal of Marketing , vol.25 , Issue.22 , pp. 60-75
    • Gummerson, E.1
  • 13
    • 0027566971 scopus 로고
    • Loyalty-Based Management
    • March/April
    • Reichheld, F.E., 1993. “Loyalty-Based Management”. Harvard Business Review, March/April:64–73.
    • (1993) Harvard Business Review , pp. 64-73
    • Reichheld, F.E.1
  • 14
    • 0025486182 scopus 로고
    • Zero Defections: Quality Comes to Service
    • September/October
    • Reichheld, F.E., and Sasser, W.E., 1990. “Zero Defections:Quality Comes to Service”. Harvard Business Review, September/October:105–111.
    • (1990) Harvard Business Review , pp. 105-111
    • Reichheld, F.E.1    Sasser, W.E.2
  • 15
    • 3042941880 scopus 로고
    • Affinity Credit Cards: Card Issuer Strategies and Affinity Group Aspirations
    • Worthington, S., and Home, S., 1992. “Affinity Credit Cards:Card Issuer Strategies and Affinity Group Aspirations”. International Journal of Bank Marketing, 10 (7):3–10.
    • (1992) International Journal of Bank Marketing , vol.10 , Issue.7 , pp. 3-10
    • Worthington, S.1    Home, S.2
  • 16
    • 84886213816 scopus 로고
    • Charity Affinity Credit Cards—Marketing Synergy for Both Card Issuers and Charities?
    • Worthington, S., and Home, S., 1993. “Charity Affinity Credit Cards—Marketing Synergy for Both Card Issuers and Charities?”. Journal of Marketing Management, 9:301–313.
    • (1993) Journal of Marketing Management , vol.9 , pp. 301-313
    • Worthington, S.1    Home, S.2
  • 17
    • 84986158218 scopus 로고
    • Alumni Affinity Cards—The Story So Far
    • March
    • Worthington, S., and Home, S., 1994. “Alumni Affinity Cards—The Story So Far”. Education Marketing, 1 March:13–15.
    • (1994) Education Marketing , vol.1 , pp. 13-15
    • Worthington, S.1    Home, S.2
  • 18
    • 28344453068 scopus 로고
    • Alumni Affinity Credit Cards: Making the Relationship Work
    • Worthington, S., and Home, S., 1995. “Alumni Affinity Credit Cards:Making the Relationship Work”. International Journal of Bank Marketing, 13 (5):24–30.
    • (1995) International Journal of Bank Marketing , vol.13 , Issue.5 , pp. 24-30
    • Worthington, S.1    Home, S.2
  • 20
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    • Conference Proceedings of Marketing Education Group 1994 Annual Conference, University of Ulster
    • Worthington, S., “Metal Cars and Plastic Cards—What's the Connection?”. Conference Proceedings of Marketing Education Group 1994 Annual Conference. pp. 1048–1055. University of Ulster.
    • Metal Cars and Plastic Cards—What's the Connection? , pp. 1048-1055
    • Worthington, S.1
  • 21
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    • Marks and Spencer Financial Services
    • McGoldrick P., (ed), London: Pitman
    • Worthington, S., 1994c. “Marks and Spencer Financial Services”. In Cases in Retail Management, Edited by:McGoldrick, P., 293–300. London:Pitman.
    • (1994) Cases in Retail Management , pp. 293-300
    • Worthington, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.