Anatomy of a process mapping workshop

Business Process Management Journal

Volumn 5, Issue 3, 1999, Pages 208-238

  Fülscher, Jan ^a   Powell, Stephen G ^b  

^a STG Coopers Lybrand Informatik AG   (Switzerland)

^b DARTMOUTH COLLEGE   (United States)

Author keywords

Insurance; Process management; Process planning

Indexed keywords

EID: 84986021461     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637159910283029     Document Type: Article

References (4)

1. Bach, V., Brecht, L., Hess, T., and Österle, H. (1996), Enabling Systematic Business Change, Vieweg, Wiesbaden.
2. Blaser, H. and Meiler, A. (1996), “Von der Strategie bis zum Workflow – Praxisbericht der Secura Versicherungen”, Chapter 2 in Öesterle, H. and Volgler, P. Praxis des Workflow-Managements, Vieweg, Wiesbaden.
3. Foster, R.N. (1988), Innovation: The Attacker's Advantage, Summit Books, New York, NY.
4. Hill, S.C. and Robinson, L.A. (1995), A Concise Guide to the IDEF0 Technique, Enterprise Technology Concepts Press, San Francisco, CA.