Managing to overload? Work overload and performance appraisal processes

Group and Organization Management

Volumn 30, Issue 1, 2005, Pages 99-124

  Brown, Michelle ^a   Benson, John ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Employee reactions; Performance appraisal; Work overload

Indexed keywords

EID: 12944291336     PISSN: 10596011     EISSN: None     Source Type: Journal    
DOI: 10.1177/1059601104269117     Document Type: Review

References (94)

1. Australian Council of Trade Unions. (1999). Employment security and working hours: A national survey of current workplace issues. Melbourne, Australia: Author.
2. Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common method variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571-581.
3. Boswell, W. R., & Boudreau, J. W. (2000). Employee satisfaction with performance appraisals and appraisers: The role of perceived appraisal use. Human Resource Development Quarterly, 11(3), 283-299.
4. Brockner, J., Siegel, P. A., Daley, J. P., Tyler, T., & Martin, C. (1997). When trust matters: The moderating effect of outcome favourability. Administrative Science Quarterly, 42, 558-583.
5. Brown, T. C., & Latham, G. P. (2000). The effects of goal setting and self-instruction training on the performance of unionized employees. Relations Industrielles, 55(1), 80-96.
6. Burke, R. J., & Wilcox, D. S. (1969). Characteristics of effective employee performance review and development interviews. Personnel Psychology, 22, 291-305.
7. Campbell, D. J., Campbell, K. M., & Chia, H. B. (1998). Merit pay, performance appraisal, and individual motivation - An analysis and alternative. Human Resource Management, 37(2), 131-146.
8. Cardy, R. L., & Dobbins, G. H. (1994). Performance appraisal: Alternative perspectives. Cincinnati, OH: South Western Publishing.
9. Cawley, B. D., Keeping, L. M., & Levy, P. E. (1998). Participation in the performance appraisal process and employee reactions - A meta-analytic review of field investigations. Journal of Applied Psychology. 83(4), 615-633.
10. Chandler, G. N., Keller, C., & Lyon, D. W. (2000). Unraveling the determinants and consequences of an innovation-supportive organizational culture. Entrepreneurship Theory and Practice, 25(1), 59-76.
11. Chatterjee, S., Hadi, A. S., & Price, B. (2000). Regression analysis by example (3rd ed.). New York: John Wiley.
12. Chen, P. Y., & Spector, P. (1991). Negative affectivity as the underlying cause of correlations between stressors and strains. Journal of Applied Psychology, 76(3), 398-407.
13. Coates, G. (1994). Performance appraisal as icon: Oscar winning performance or dressing to impress? International Journal of Human Resource Management, 5(1), 167-191.
14. Coens, T., & Jenkins, M. (2000). Abolishing performance appraisals. San Francisco: Berrett-Koehler.
15. Cooke, R. A., & Rousseau, D. M. (1984). Stress and strain from family roles and work role expectations. Journal of Applied Psychology, 69(2), 252-260.
16. Deery, M., & Iverson, R. (1996). Enhancing productivity: Intervention strategies for employee turnover. In N. Johns (Ed.), Productivity management in hospitality and tourism (pp. 68-95). London: Cassell.
17. DeFrank, R. S., & Ivancevich, J. M. (1998). Stress on the job: An executive update. Academy Of Management Executive, 12(3), 55-67.
18. Fletcher, C. (1993, September). Appraisal: An idea whose time has gone? Personnel Management, 25(9), 34-37.
19. Folger, R. (1987). Distributive and procedural justice in the workplace. Social Justice Research, 1, 143-159.
20. Folger, R., & Konovsky, M. A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Review, 32(1), 115-130.
21. Gabris, G. T., & Ihrke, D. M. (2000). Improving employee acceptance toward performance appraisal and merit pay systems. Review of Public Personnel Administration, 20(1), 41-53.
22. Giles, W. F., & Mossholder, K. W. (1990). Employee reactions to contextual and session components of performance appraisal. Journal of Applied Psychology, 75(4), 371-377.
23. Goris, J. R., Vaught, B. C., & Pettit, J. D. J. (2003). Effects of trust in superiors and influence of superiors on the association between individual-job congruence and job performance/satisfaction. Journal of Business and Psychology, 17(3), 327-343.
24. Gosselin, A., Werner, J. M., & Halle, N. (1997). Ratee preferences concerning performance appraisal management and appraisal. Human Resource Development Quarterly, 8(4), 315-333.
25. Green, F. (2001). It's been a hard day's night: The concentration and intensification of work in late twentieth-century Britain. British Journal of Industrial Relations, 39(1), 53-80.
26. Heneman, R. L. (1992). Merit pay: Linking pay increases to performance ratings. Reading, MA: Addison-Wesley.
27. Iverson, R. D. (1992). Employee intent to stay: An empirical test of a revision of the Price Mueller Model. Unpublished dissertation, University of Iowa, Iowa City.
28. Iverson, R. D., Deery, S., & Erwin, P. (1995). Absenteeism in the health services sector: A casual model and intervention strategy. In P. P. Reidel (Ed.), Managing absenteeism: Analysing and preventing labour absenses (pp. 257-294). Canberra, Australia: Australian Government Publishing Service.
29. Iverson, R. D., & Maguire, C. (2000). The relationship between job and life satisfaction: Evidence from a remote mining community. Human Relations, 53(6), 807-839.
30. Iverson, R. D., & Pullman, J. A. (2000). Determinants of voluntary turnover and layoffs in an environment of repeated downsizing following a merger: An event history analysis. Journal of Management, 26(5), 977-1003.
31. Jackman, J. M., & Strober, M. H. (2003). Fear of feedback. Harvard Business Review, 81(4), 101-107.
32. Jex, S. M., & Bliese, P. D. (1999). Efficacy beliefs as a moderator of the impact of work-related stressors: A multilevel study. Journal of Applied Psychology, 84(3), 349-360.
33. Joure, S. A., Leon, J. S., Simpson, D. B., Holley, C. H., & Frye, R. L. (1989, March). Stress: The pressure cooker of work. Personnel Administrator, 34(11), 92-95.
34. Kahn, R. L., Wolfe, D. M., Quinn, R. P., & Rosenthal, R. A. (1964). Organisational stress: Studies in role conflict and ambiguity. New York: John Wiley.
35. Keeping, L. M., & Levy, P. E. (2000). Performance appraisal reactions: Measurement, modeling and method bias. Journal of Applied Psychology, 85(5), 708-723.
36. Kleiman, L. S., Biderman, M. D., & Faley, R. H. (1987, Winter). An examination of employee perceptions of a subjective performance appraisal system. Journal of Business and Psychology, 2, 112-121.
37. Korsgaard, M. A., & Roberson, L. (1995). Procedural justice in performance evaluation - The role of instrumental and non-instrumental voice in performance appraisal discussions. Journal of Management, 21(4), 657-669.
38. Landy, F. J., & Farr, J. L. (1980). Performance rating. Psychological Bulletin, 87, 72-107.
39. Landy, F. J., Farr, J. L., & Jacobs, R. R. (1982). Utility concepts in performance measurement. Organizational Behavior and Human Performance, 30(1), 15-40.
40. Lawler, E. E. (1971). Pay and organizational effectiveness. New York: McGraw-Hill.
41. Lawler, E. E. (1981). Pay and organizational development. Reading, MA: Addison-Wesley.
42. Levinson, H. (1976). Psychological man. Cambridge. MA: Levinson Institute.
43. Lewis, P. (1998). Managing performance related pay based on evidence from the financial services sector. Human Resource Management Journal, 8(2), 66-77.
44. Locke, E. A., & Latham, G. P. (1990). The theory of goal setting and task performance. Englewood Cliffs, NJ: Prentice Hall.
45. Locke, E. A., Shaw, K. W., Saari, L. M., & Latham, G. P. (1981). Goal setting and task performance 1969-1980. Psychological Bulletin, 90, 125-152.
46. Lowery, C. M., Petty, M. M., & Thompson, J. (1996). Assessing the merits of merit pay: Employee reactions to performance based pay. Human Resource Planning, 19(1), 26-37.
47. Mani, B. G. (2002). Performance appraisal systems, productivity, and motivation: A case study. Public Personnel Management, 31(2), 141-159.
48. Marsden, D., & French, S. (1998). What a performance: Performance related pay in the public services. London: Centre for Economic Performance.
49. Marsden, D., & French, S. (2002). Performance pay in the United Kingdom. In M. Brown & J. S. Hey wood (Eds.), Paying for performance: An international comparison (pp. 115-147). New York: M. E. Sharpe.
50. Meyer, H. H. (1980). Self appraisal of job performance. Personnel Psychology, 33, 291-295.
51. Meyer, H. H., & Walker, W. B. (1961). Need for achievement and risk preferences as they relate to attitudes toward reward systems and performance appraisal in an industrial setting. Journal of Applied Psychology, 45(4), 251-256.
52. Michie, S., & Williams, S. (2003). Reducing work related psychological ill health and sickness absence: A systematic literature review. Occupational and Environmental Medicine [NLM-MEDLINE], 60(1), 3.
53. Milkovich, G. T., & Newman, J. M. (2002). Compensation (7th ed.). Boston: McGraw-Hill Irwin.
54. Millward, N., Bryson, A., & Forth, J. (2000). All change at work? London: Routledge.
55. Morehead, A., Steele, M., Alexander, M., Stephen, K., & Duffin, L. (1997). Changes at work: The 1995 Australian Workplace Industrial Relations Survey. Sydney: Longman.
56. Mount, M. K. (1984). Psychometric properties of subordinate ratings of managerial performance. Personnel Psychology, 37(4), 557-576.
57. Mueller, C. W., Boyer, E. M., Price, J. L., & Iverson, R. D. (1994). Employee attachment and noncoercive conditions of work. Work and Occupations, 21(2), 179-212.
58. Murphy, K. R., & Cleveland, J. N. (1991). Performance appraisal: An organizational perspective. Boston: Allyn & Bacon.
59. Nelson, D., & Burke, R. L. (2000). Women executives: Health, stress and success. Academy of Management Executive, 14(2), 107-121.
60. Nemeroff, W. F., & Wexley, K. N. (1979). An exploration of the relationships between performance feedback interview characteristics and interview outcomes as perceived by managers and subordinates. Journal of Occupational Psychology, 52, 25-34.
61. Newton, T., & Findlay, P. (1996). Playing God? The performance of appraisal. Human Resource Management Journal, 6(3), 42-58.
62. Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (1994). Human resource management: Gaining a competitive advantage. Burr Ridge, IL: Irwin.
63. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
64. Pearce, J. L. (1987). Why merit pay doesn't work: Implications from organization theory. In D. B. Balkin & L. R. Gomez-Mejia (Eds.), New perspectives on compensation (pp. 50-72). Englewood Cliffs, NJ: Prentice Hall.
65. Perrewe, P. L., & Ganster, D. C. (1989). The impact of job demands and behavioural control on experienced job stress. Journal of Organizational Behavior, 10(3), 213-229.
66. Price, J., & Mueller, C. (1981). Professional turnover: The case of nurses. New York: SP Medical and Scientific.
67. Roberts, G. E. (1992, May-August). Linkages between performance appraisal system effectiveness and rater and ratee acceptance. Review of Public Personnel Administration, 12(3), 19-41.
68. Roberts, G. E. (1998). Perspectives on enduring and emerging issues in performance appraisal. Public Personnel Management, 27(3), 301-320.
69. Rodgers, R., & Hunter, J. E. (1991). Impact of management by objectives on organizational productivity. Journal of Applied Psychology, 76, 322-336.
70. Rubery, J. (1995). Performance-related pay and the prospects for gender pay equity. Journal of Management Studies, 32(5), 637-654.
71. Russell, D. W., Altmaier, E., & Van Velzen, D. (1987). Job related stress, social support and burnout among classroom teachers. Journal of Applied Psychology, 72, 269-274.
72. Schay, B. W. (1988). Effect of performance contingent pay on employee attitudes. Public Personnel Management, 17(2), 237-250.
73. Siegall, M., & Worth, C. (2001). The impacts of trust and control on faculty reactions to merit pay. Personnel Review, 30(5/6), 646.
74. Solomonson, A. L., & Lance, C. E. (1997). Examination of the relationship between true halo and halo error in performance ratings. Journal of Applied Psychology, 82(5), 665.
75. Sparks, K., & Cooper, C. L. (1999). Occupational differences in the work-strain relationship: Towards the use of situation-specific models. Journal of Occupational and Organizational Psychology, 72, 219-229.
76. Stevens, J. M., Beyer, J. M., & Trice, H. M. (1978). Assessing personal, role, and organizational predictors of managerial commitment. Academy of Management Journal (pre-1986), 21(000003), 380-391.
77. Storey, J., & Sisson, K. (1993). Managing human resources and industrial relations. Buckingham, UK: The Open University Press.
78. Studenmund, A. H., & Cassidy, H. J. (1987). Using econometrics: A practical guide. Boston: Little, Brown.
79. Tabachnick, B. G., & Fidell, L. S. (1989). Using multivariate statistics. New York: HarperCollins.
80. Tang, T., & Sarsfield-Baldwin, L. (1996). Distributive and procedural justice as related to satisfaction and commitment. SAM Advanced Management Journal, 61(3), 25-30.
81. Taylor, P. J., & Pierce, J. L. (1999). Effects of introducing a performance management system on employees' subsequent attitudes and effort. Public Personnel Management, 28(3), 423-452.
82. Taylor, S. E., Repetti, R. L., & Seeman, T. (1997). Health psychology: What is an unhealthy environment and how does it get under the skin? Annual Review of Psychology, 48, 411-447.
83. Teicher, J. (1992). Theories of employee participation and industrial democracy: Towards an analytical framework. In B. Dabscheck, G. Griffin, & J. Teicher (Eds.), Contemporary Australian industrial relations (pp. 476-494). Melbourne, Australia: Longman Cheshire.
84. Thorton, G. C. I. (1980). Psychometric properties of self appraisals of job performance. Personnel Psychology, 33, 263-271.
85. Tziner, A., Murphy, K. R., & Cleveland, J. N. (2001). Relationships between attitudes toward organizations and performance appraisal systems and rating behavior. International Journal of Selection and Assessment, 9(3), 226-239.
86. Vermunt, R. (2002). Employee stress, injustice and the dual position of the boss. In S. W. Gilliland, D. D. Steiner, & D. P. Skarlicki (Eds.), Emerging perspectives on managing organizational justice. Greenwich, CT: Information Age.
87. Vermunt, R., & Steensma, H. (2001). Stress and justice in organizations: An exploration into justice processes with the aim to find mechanisms to reduce stress. In R. Cropanzano (Ed.), Justice in the workplace (Vol. 2, pp. 27-48). London: LEA.
88. Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96, 465-498.
89. Watson, D., Pennebaker, J. W., & Folger, R. (1987). Beyond negative affectivity: Measuring stress and satisfaction in the workplace. Journal of Organizational Behavior Management, 8(2), 141-158.
90. Watson, D., & Tellegen, A. (1985). Toward a consensual structure of mood. Psychological Bulletin, 98, 219-235.
91. Weekes, K., Peterson, C. L., & Stanton, P. (2001). Stress and the workplace: The medical scientists' experience. Labour and Industry, 11(3), 95-120.
92. Wiese, D. S., & Buckley, W. R. (1998). The evolution of the performance appraisal process. Journal of Management History, 4(3), 233-249.
93. Wood, R., & Maguire, M. (1993). Private pay for public work: Performance related pay for public sector managers. Paris: Organisation for Economic Co-operation and Development.
94. Zuber, E. P., & Behson, S. J. (1998. October). The relationship between performance appraisal session characteristics and ratee reactions: A meta-analytic study. Paper presented at the Society for Industrial/Organizational Psychology, Dallas, TX.