-
1
-
-
84885840814
-
Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management
-
Abraham, M., Crowford, J. & Fisher, T. (1999) Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management, International Journal of Quality and Reliability Management, 16, pp. 112-132.
-
(1999)
International Journal of Quality and Reliability Management
, vol.16
, pp. 112-132
-
-
Abraham, M.1
Crowford, J.2
Fisher, T.3
-
2
-
-
84986974443
-
Total quality management: A literature review and an agenda for future research
-
Ahire, J., Landeros, R. & Golhar, D.Y. (1995) Total quality management: A literature review and an agenda for future research, Production and Operations Management, 4, pp. 277-306.
-
(1995)
Production and Operations Management
, vol.4
, pp. 277-306
-
-
Ahire, J.1
Landeros, R.2
Golhar, D.Y.3
-
3
-
-
0030548814
-
Development and validation of TQM implementation constructs
-
Ahire, L.S., Golhar, D.Y. & Waller, M.A. (1996) Development and validation of TQM implementation constructs, Decision Sciences, 27, pp. 23-56.
-
(1996)
Decision Sciences
, vol.27
, pp. 23-56
-
-
Ahire, L.S.1
Golhar, D.Y.2
Waller, M.A.3
-
5
-
-
0001658577
-
Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities
-
Anderson, J.C. & Gerbing, D.W. (1991) Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities, Journal of Applied Psychology, 76, pp. 732-740.
-
(1991)
Journal of Applied Psychology
, vol.76
, pp. 732-740
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
6
-
-
0000365294
-
A study of the relationship between quality management practices and performance in small businesses
-
Anderson, M. & Sohal, A.S. (1999) A study of the relationship between quality management practices and performance in small businesses, International Journal of Quality and Reliability Management, 16, pp. 859-877.
-
(1999)
International Journal of Quality and Reliability Management
, vol.16
, pp. 859-877
-
-
Anderson, M.1
Sohal, A.S.2
-
7
-
-
0001654378
-
An examination of the validity of two models of attitude
-
Bagozzi, R.P. (1981) An examination of the validity o f two models of attitude, Multivariate Behavioral Research, 18, pp. 133-145.
-
(1981)
Multivariate Behavioral Research
, vol.18
, pp. 133-145
-
-
Bagozzi, R.P.1
-
8
-
-
0442326069
-
Implementing ISO 9000: A study of its benefits among Australian organisations
-
Beattie, K.R. & Sohal, A.S. (1999) Implementing ISO 9000: A study of its benefits among Australian organisations, Total Quality Management, 10, pp. 95-106.
-
(1999)
Total Quality Management
, vol.10
, pp. 95-106
-
-
Beattie, K.R.1
Sohal, A.S.2
-
9
-
-
0040834517
-
Identification of critical factors of TQM
-
Black, S.A. & Porter, L.J. (1996) Identification of critical factors of TQM, Decision Sciences, 27, pp. 1-21.
-
(1996)
Decision Sciences
, vol.27
, pp. 1-21
-
-
Black, S.A.1
Porter, L.J.2
-
10
-
-
0002894570
-
Measurement
-
Rossi, Wright & Anderson (Eds) (New York, Academic Press)
-
Bohrnstedt, G.W. (1983) Measurement. In: Rossi, Wright & Anderson (Eds) Handbook of Survey Research (New York, Academic Press).
-
(1983)
Handbook of Survey Research
-
-
Bohrnstedt, G.W.1
-
12
-
-
0642282658
-
Quality management self-assessment in Australia
-
Brown, A. & Van Der Wiele, T. (1996) Quality management self-assessment in Australia, Total Quality Management, 7, pp. 293-308.
-
(1996)
Total Quality Management
, vol.7
, pp. 293-308
-
-
Brown, A.1
Van Der Wiele, T.2
-
15
-
-
0001878819
-
A paradigm for developing better measures for marketing constructs
-
Churchill, G.A. (1979) A paradigm for developing better measures for marketing constructs, Journal of marketing Research, 16, pp. 64-73.
-
(1979)
Journal of marketing Research
, vol.16
, pp. 64-73
-
-
Churchill, G.A.1
-
16
-
-
0004006798
-
-
San Diego, Academic Press
-
Cook, J.D., Hepworth, S.L., Wall, T.D. & Warr, P.B. (1981) The Experience of Work (San Diego, Academic Press).
-
(1981)
The Experience of Work
-
-
Cook, J.D.1
Hepworth, S.L.2
Wall, T.D.3
Warr, P.B.4
-
17
-
-
0010908470
-
The development of instruments to assess individuals' attitude towards quality management
-
Davis, D. (1995) The development of instruments to assess individuals' attitude towards quality management, Asia Pacific Journal of Quality Management, 4, pp. 79-81.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, pp. 79-81
-
-
Davis, D.1
-
18
-
-
0010776529
-
Total quality management in Australia and New Zealand companies: Some emerging themes and issues
-
Dawson, P. & Palmer, G. (1993) Total quality management in Australia and New Zealand companies: Some emerging themes and issues, International Journal of Employment Studies, 11, pp. 115-136.
-
(1993)
International Journal of Employment Studies
, vol.11
, pp. 115-136
-
-
Dawson, P.1
Palmer, G.2
-
19
-
-
0003101207
-
Exploding the myth: Do all quality management practices contribute to superior quality performance?
-
Dow, D., Samson, D. & Ford, S. (1999) Exploding the myth: Do all quality management practices contribute to superior quality performance?, Production and Operations Management, 8, pp. 1-27.
-
(1999)
Production and Operations Management
, vol.8
, pp. 1-27
-
-
Dow, D.1
Samson, D.2
Ford, S.3
-
20
-
-
0010908259
-
Design for quality: The practices of leading Australian manufacturers
-
Ferme, W. (1995) Design for quality: The practices of leading Australian manufacturers, Asia Pacific Journal of Quality Management, 4, pp. 18-34.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, pp. 18-34
-
-
Ferme, W.1
-
21
-
-
84970690903
-
Quality management and productivity-a preliminary study
-
Fisher, T.J. (1990) Quality management and productivity-a preliminary study, Australian Journal of Management, 15, pp. 107-127.
-
(1990)
Australian Journal of Management
, vol.15
, pp. 107-127
-
-
Fisher, T.J.1
-
22
-
-
84976933109
-
The view from the top: Chief executives' perception of total quality management
-
Fisher, T.J. (1993) The view from the top: Chief executives' perception of total quality management, Australian Journal of Management, 18, pp. 181-215.
-
(1993)
Australian Journal of Management
, vol.18
, pp. 181-215
-
-
Fisher, T.J.1
-
23
-
-
0028401194
-
A framework for quality management research and associated instrument
-
Flynn, B.B., Schroeder, R.G. & Sakakibara, S. (1994) A framework for quality management research and associated instrument, Journal of Operations Management, 11, pp. 339-366.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
24
-
-
85021394779
-
The application of exploratory factor analysis in applied psychology: A critical review and analysis
-
Ford, J.K., Maccallum, R.C. & Tait, M. (1986) The application of exploratory factor analysis in applied psychology: A critical review and analysis, Personnel Psychology, 39, pp. 291-314.
-
(1986)
Personnel Psychology
, vol.39
, pp. 291-314
-
-
Ford, J.K.1
Maccallum, R.C.2
Tait, M.3
-
26
-
-
0023975203
-
Relation of sample size to the stability of component patterns
-
Guadagnoli, E. & Velicer, W.F. (1988) Relation of sample size to the stability of component patterns, Psychological Bulletin, 103, pp. 265-275.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 265-275
-
-
Guadagnoli, E.1
Velicer, W.F.2
-
27
-
-
84949398500
-
Employee participation in TQC: The effect of job levels on participation and job satisfaction
-
Harber, D., Marriot, F. & Idrus, N. (1991) Employee participation in TQC: The effect of job levels on participation and job satisfaction, International Journal of Quality and Reliability Management, 8, pp. 35-54.
-
(1991)
International Journal of Quality and Reliability Management
, vol.8
, pp. 35-54
-
-
Harber, D.1
Marriot, F.2
Idrus, N.3
-
28
-
-
0010842263
-
Discovering the major factors influencing customer retention in service industries
-
Hellier, P.K. (1995), Discovering the major factors influencing customer retention in service industries, Asia Pacific Journal of Quality management, 4, pp. 62-65.
-
(1995)
Asia Pacific Journal of Quality management
, vol.4
, pp. 62-65
-
-
Hellier, P.K.1
-
29
-
-
0033101605
-
A review of operations management studies using scale development techniques
-
Hensley, R.L. (1999) A review of operations management studies using scale development techniques, Journal of Operations Management, 17, pp. 343-358.
-
(1999)
Journal of Operations Management
, vol.17
, pp. 343-358
-
-
Hensley, R.L.1
-
30
-
-
22944472837
-
A review of scale development practices in the study of organisations
-
Hinkin, T.R. (1995) A review of scale development practices in the study of organisations, Journal of Management, 21, pp. 967-988.
-
(1995)
Journal of Management
, vol.21
, pp. 967-988
-
-
Hinkin, T.R.1
-
31
-
-
84977063321
-
The analysis of covariance structures: Goodness-of-fit indices
-
Hoelter, J.W. (1983) The analysis of covariance structures: Goodness-of-fit indices, Sociological Methods and Research, 11, pp. 325-344.
-
(1983)
Sociological Methods and Research
, vol.11
, pp. 325-344
-
-
Hoelter, J.W.1
-
32
-
-
0002081211
-
A revision of the job diagnostic survey: Elimination of a measurement artifact
-
Idaszak, J.R. & Drassgow, F. (1987) A revision of the job diagnostic survey: Elimination of a measurement artifact, Journal of Applied Psychology, 72, pp. 69-74.
-
(1987)
Journal of Applied Psychology
, vol.72
, pp. 69-74
-
-
Idaszak, J.R.1
Drassgow, F.2
-
33
-
-
33947370168
-
New measures of job control, cognitive demand, and production responsibility
-
Jackson, P.R., Wall, T.D. & Davids, K. (1993) New measures of job control, cognitive demand, and production responsibility, Journal of Applied Psychology, 78, pp. 753-762.
-
(1993)
Journal of Applied Psychology
, vol.78
, pp. 753-762
-
-
Jackson, P.R.1
Wall, T.D.2
Davids, K.3
-
34
-
-
0002672735
-
Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions
-
Jones, A.P. & James, L.R. (1979) Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions, Organisational Behavior and Human Performance, 23, pp. 201-250.
-
(1979)
Organisational Behavior and Human Performance
, vol.23
, pp. 201-250
-
-
Jones, A.P.1
James, L.R.2
-
37
-
-
0003428742
-
-
Sage University Paper Series on Quantitative Applications in the Social Sciences (Beverly Hills, Sage)
-
Kim, J.Q. & Mueller, C.W. (1978) Introduction to Factor Analysis. Sage University Paper Series on Quantitative Applications in the Social Sciences, 07-013 (Beverly Hills, Sage).
-
(1978)
Introduction to Factor Analysis
, pp. 07-013
-
-
Kim, J.Q.1
Mueller, C.W.2
-
38
-
-
84916761600
-
-
Contingency approaches to leadership, J.G. Hunt & L.L. Larson (Eds), Carbondale, Southern Illinois University Press
-
Korman, A.K., (1974) Contingency approaches to leadership. In: J.G. Hunt & L.L. Larson (Eds) Contingency Approaches to Leadership (Carbondale, Southern Illinois University Press).
-
(1974)
Contingency Approaches to Leadership
-
-
Korman, A.K.1
-
40
-
-
21344494948
-
Success factors, weaknesses and myth concerning TQM implementation in Australia
-
Lu, E. & Sohal, A.S. (1993) Success factors, weaknesses and myth concerning TQM implementation in Australia, Total Quality Management, 4, pp. 245-255.
-
(1993)
Total Quality Management
, vol.4
, pp. 245-255
-
-
Lu, E.1
Sohal, A.S.2
-
41
-
-
0002435895
-
Effect of the number of scale points on reliability: A Monte Carlo approach
-
Lissitz, R.W. & Green, S.B. (1975) Effect of the number of scale points on reliability: A Monte Carlo approach, Journal of Applied Psychology, 60, pp. 10-13.
-
(1975)
Journal of Applied Psychology
, vol.60
, pp. 10-13
-
-
Lissitz, R.W.1
Green, S.B.2
-
43
-
-
0000946934
-
The diffusion of quality in Australian manufacturing
-
Mandal, P., Shah, K., Love, P.E.D. & Li, H. (1999) The diffusion of quality in Australian manufacturing, International Journal of Quality and Reliability Management, 16, pp. 562-574.
-
(1999)
International Journal of Quality and Reliability Management
, vol.16
, pp. 562-574
-
-
Mandal, P.1
Shah, K.2
Love, P.E.D.3
Li, H.4
-
44
-
-
0000193398
-
Quality management in the logistical function: An empirical study
-
Millen, R., Sohal, A.S. & Moss, S. (1999) Quality management in the logistical function: An empirical study, International Journal of Quality and Reliability Management, 16, pp. 166-180.
-
(1999)
International Journal of Quality and Reliability Management
, vol.16
, pp. 166-180
-
-
Millen, R.1
Sohal, A.S.2
Moss, S.3
-
48
-
-
0442294067
-
The role of quality management in manufacturing strategy: Experiences from the Australian wine industry
-
Orr, S. (1999) The role of quality management in manufacturing strategy: Experiences from the Australian wine industry, Total Quality Management, 10, pp. 271-279.
-
(1999)
Total Quality Management
, vol.10
, pp. 271-279
-
-
Orr, S.1
-
49
-
-
0010842265
-
TQM practice and organisational performance of SMEs with and without ISO 9000 certification
-
K. Foley (Ed.)
-
Rahman, S. (2000) TQM practice and organisational performance of SMEs with and without ISO 9000 certification. In: K. FOLEY (Ed.) Managing Strategy Through Quality: Profiting from Research and Practice, pp. 261-272.
-
(2000)
Managing Strategy Through Quality: Profiting from Research and Practice
, pp. 261-272
-
-
Rahman, S.1
-
50
-
-
0002385015
-
Total quality management in Australia: Manufacturing and services
-
Samson, D. (1993) Total quality management in Australia: Manufacturing and services, Engineering Management Journal, 5, pp. 11-16.
-
(1993)
Engineering Management Journal
, vol.5
, pp. 11-16
-
-
Samson, D.1
-
51
-
-
0033738252
-
Manufacturing practices and performance: Comparisons between Australia and New Zealand
-
Samson, D. & Ford, S. (2000) Manufacturing practices and performance: Comparisons between Australia and New Zealand, International Journal of Production Economics, 65, pp. 243-255.
-
(2000)
International Journal of Production Economics
, vol.65
, pp. 243-255
-
-
Samson, D.1
Ford, S.2
-
53
-
-
0032632415
-
The relationship between total quality management and operational performance
-
Samson, D. & Terziovski, M. (1999) The relationship between total quality management and operational performance, Journal of Operations Management, 17, pp. 393-409.
-
(1999)
Journal of Operations Management
, vol.17
, pp. 393-409
-
-
Samson, D.1
Terziovski, M.2
-
54
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J.V., Benson, P.G. & Schroeder, R.G. (1989) An instrument for measuring the critical factors of quality management, Decision Sciences, 20, pp. 810-829.
-
(1989)
Decision Sciences
, vol.20
, pp. 810-829
-
-
Saraph, J.V.1
Benson, P.G.2
Schroeder, R.G.3
-
55
-
-
84973830657
-
Controlling acquiescence response bias by item reversal: The effect of questionnaire validity
-
Schriesheim, C.A. & Hill, K. (1981) Controlling acquiescence response bias by item reversal: The effect of questionnaire validity, Education and Psychological Measurement, 41, pp. 1101-1114.
-
(1981)
Education and Psychological Measurement
, vol.41
, pp. 1101-1114
-
-
Schriesheim, C.A.1
Hill, K.2
-
56
-
-
0001493529
-
Improving construct measurement in management research: Comments and a quantitative approach for assessing the theoretical content adequacy of paper-and-pencil survey-type instruments
-
Schriesheim, C.A., Powers, K.J., Scandura, T.A., Gardiner, C.C. & Lankau, M.J. (1993) Improving construct measurement in management research: Comments and a quantitative approach for assessing the theoretical content adequacy of paper-and-pencil survey-type instruments, Journal of Management, 19, pp. 385-417.
-
(1993)
Journal of Management
, vol.19
, pp. 385-417
-
-
Schriesheim, C.A.1
Powers, K.J.2
Scandura, T.A.3
Gardiner, C.C.4
Lankau, M.J.5
-
57
-
-
0002442739
-
Construct validity in organisational behavior
-
Staw & Cummings (Eds.) (Greenwich, CT, JAI Press)
-
Schwab, D.P. (1980) Construct validity in organisational behavior. In: Staw & Cummings (Eds.) Research in Organisational Behavior 2 (Greenwich CT JAI Press).
-
(1980)
Research in Organisational Behavior
, vol.2
-
-
Schwab, D.P.1
-
58
-
-
0001412928
-
Quality management practices in Australian industry
-
Simon, A., Sohal, A.S. & Samson, D. (1992) Quality management practices in Australian industry, Total Quality Management, 3, pp. 283-299.
-
(1992)
Total Quality Management
, vol.3
, pp. 283-299
-
-
Simon, A.1
Sohal, A.S.2
Samson, D.3
-
60
-
-
0001412928
-
Quality management practices in Australian industry
-
Sohal, A.S., Ramsay, L. & Samson, D. (1992) Quality management practices in Australian industry, Total Quality Management, 3, pp. 283-299.
-
(1992)
Total Quality Management
, vol.3
, pp. 283-299
-
-
Sohal, A.S.1
Ramsay, L.2
Samson, D.3
-
61
-
-
0003490454
-
-
Sage University Paper Series on Quantitative Applications in Social Sciences, Series 07-082 (Newbury Park, CA, Sage)
-
Spector, P.E. (1992) Summated Rating Scale Construction: An Introduction. Sage University Paper Series on Quantitative Applications in Social Sciences, Series 07-082 (Newbury Park, CA, Sage).
-
(1992)
Summated Rating Scale Construction: An Introduction
-
-
Spector, P.E.1
-
63
-
-
84993102537
-
Best predictors of quality performance in Australian service organisations
-
Terziovski, M. & Dean, A. (1998) Best predictors of quality performance in Australian service organisations, Managing Service Quality, 8, pp. 359-366.
-
(1998)
Managing Service Quality
, vol.8
, pp. 359-366
-
-
Terziovski, M.1
Dean, A.2
-
65
-
-
0001925096
-
The impact of ISO 9000 certification on customer satisfaction
-
Terziovski, M., Samson, D. & Dow, D. (1995) The impact of ISO 9000 certification on customer satisfaction, Asia Pacific Journal of Quality Management, 4, pp. 66-68.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, pp. 66-68
-
-
Terziovski, M.1
Samson, D.2
Dow, D.3
-
66
-
-
0031071571
-
The business value of quality management systems certification-evidence from Australia and New Zealand
-
Terziovski, M., Samson, D. & Dow, D. (1997) The business value of quality management systems certification-evidence from Australia and New Zealand, Journal of Operations management, 15, pp. 1-18.
-
(1997)
Journal of Operations management
, vol.15
, pp. 1-18
-
-
Terziovski, M.1
Samson, D.2
Dow, D.3
-
67
-
-
1542736304
-
Longitudinal analysis of quality management practices in Australian organizations
-
Terziovski, M., Sohal, A.S. & Moss, S. (1999) Longitudinal analysis of quality management practices in Australian organizations, Total Quality Management, 10, pp. 915-926.
-
(1999)
Total Quality Management
, vol.10
, pp. 915-926
-
-
Terziovski, M.1
Sohal, A.S.2
Moss, S.3
-
69
-
-
0001931558
-
Interclass reliability estimates: Testing structural assumptions
-
Werts, C.E., Linn, R.L. & Joreskog, K.G. (1974) Interclass reliability estimates: Testing structural assumptions, Educational and Psychological Measurements, 34, pp. 25-33.
-
(1974)
Educational and Psychological Measurements
, vol.34
, pp. 25-33
-
-
Werts, C.E.1
Linn, R.L.2
Joreskog, K.G.3
-
70
-
-
0010908905
-
Perceptions of quality in the Queensland seafood industry
-
Williams, S.C. (1993) Perceptions of quality in the Queensland seafood industry, Asia Pacific Journal of Quality Management, 2, pp. 46-58.
-
(1993)
Asia Pacific Journal of Quality Management
, vol.2
, pp. 46-58
-
-
Williams, S.C.1
-
71
-
-
0010772181
-
Chief executives' perception to management approach and quality function
-
Wilkinson, M. (1995) Chief executives' perception to management approach and quality function, Asia Pacific Journal of Quality Management, 4, pp. 85-87.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, pp. 85-87
-
-
Wilkinson, M.1
|