Perspectives on Quality Tourism Experiences: An Introduction

Quality Tourism Experiences

Volumn , Issue , 2006, Pages 1-22

  Jennings, Gayle ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85151214086     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780080455778-1     Document Type: Chapter

References (136)

1. Abram, S., Waldren, J., and D. MacLeod (Eds.). (1997). Tourists and Tourism: Identifying People and Places. Oxford: Berg.
2. Adams, K. (1997). Ethnic tourism and the renegotiation of tradition in Tana Toraja (Sulawesi, Indonesia). Ethnology, 36 (4), 309-320.
3. Adams, K. (1999). Tourists and tourism: Identifying with people and places. American Anthropologist, 101 (4), 868ff.
4. Aggarwal, R. (2000). Points of departure: Feminist locations and the politics of travel in India. Feminist Studies, 26 (3), 535-562.
5. Amador, L.M.G. (1997). Ethnic, cultura and eco-tourism. The American Behavioral Scientist, 40 (7), 936-943.
6. Arnould, E., Price, L., and P Tierney. (1998). Communicative staging of the wilderness servicescape. The Service Industries Journal, 18 (3), 90-115.
7. Augustyn, M., and S. Ho. (1998). Service quality and tourism. Journal of Travel Research, 37 (1), 71-75.
8. st century. The Cornell Hotel and Restaurant Administration Quarterly, 37 (5), 54-61.
9. Baltic 21 Tourism Group. (1998). BALTIC 21: Series No 7/98: Agenda 21 - Baltic Sea Region Tourism. Downloaded 18 August 2003. [www.ee/baltic21/publicat/R7-2.htm]
10. Barton, R. (2000). The Ballykissangelization of Ireland. Historical Journal of Film, Radio, and Television, 20 (3), 413-427.
11. Baudrillard, J. (1981). For a Critique of the Political Economy. (B Singer, Trans.) Introduction by C. Levin. St Louis: Telos Press.
12. Baudrillard, J. (1990). Seduction. (B singer, Trans.) London: Macmillan.
13. Bauer, T.G., and A. Chan. (2001). Does the environment matter? Experiences, attitudes, and revisit intentions of international visitors to Hong Kong. Pacific Tourism Review, 5 (1), 75-82.
14. Bell, C. (1992). Bali: How to maintain a fragile resort. Cornell Hotel and Restaurant Administration Quarterly, 33 (5), 28ff.
15. Berger PL., and T. Luckmann. (1981). The Social Construction of Reality. Harmondsworth: Penguin Books.
16. Bhasker, R. (1978). A realist theory of science (2nd ed.). Brighton: Harvester.
17. Bhasker, R. (1982). Emergence, explanation and emancipation. In P. Secord (Ed.), Explaining Social Behaviour: Consciousness, Behaviour and Social Structure. Beverly Hills, CA: Sage.
18. Bhasker, R. (1986). Scientific Realism and Human Emancipation. London: Verso.
19. Bhasker, R. (Ed.). (1990). Harré and His Critics. Oxford: Blackwell.
20. Bhat, M.G. (2003). Application of non-market valuation to the Florida Keys Marine Reserve Management. Journal of Environmental Management, 67 (4), 315.
21. Bitner, M.J. (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54 (2), 69ff (14 pp).
22. Blue Mountains City Council. (n.d.) Revitalising Katoomba: Improving recreational, cultura and urban open space facilities. Downloaded 18 August 2003. [www. bmcc.nsw.gov. au/index.cfm?L1=1&L2=636].
23. Borgeson, J.L., and J.E. Schroeder. (2002). Ethical issues of global marketing: Avoiding bad faith in visual representation. European Journal of Marketing, 36 (5/6), 570 (25 pp).
24. Borrie W.T., and R. Birzell. (2001). Approaches to measuring quality of the wilderness experience. In W.A. Freimund and D.N. Cole (Eds.), Visitor Use and Density and Wilderness Experience: Processings 2001, June 1-3. Missoula, MT, Proc RMRS-P- 20 (pp. 29-38). Ogden, UT: US Department of Agriculture, Forest Service, Rocky Mountain Research Station.
25. Boyd, S. (2002). Cultural and heritage tourism in Canada: Opportunities, principles and challenges. Tourism and Hospitality Research, 3 (3), 211ff (23 pp).
26. Boynton, G. (1997). The search for authenticity. The Nation, 265 (10), 18-20.
27. Braithewaite, R. (1992). Value-chain assessment of the travel experience. Cornell Hotel and Restaurant Administration Quarterly, 33 (5), 41ff (9 pp).
28. Bricker, K.S., and D.L. Kerstetter. (2002). An interpretation of special place meanings: Whitewater recreationists attach to the South Fork of the American River. Tourism Geographies, 4 (4), 396-425.
29. Brooke, J. (2001, January). In the far north, fabled dogs come bounding back. New York Times, Late Edition (East Coast), p. A4.
30. Buck, R. (1978). Boundary maintenance revisited: Tourism experience in an Old Order Amish community. Rural Sociology, 221-234.
31. Campbell, C. (2003). Our dear north country: Regional identity and national meaning in Ontario’s Georgian Bay. Journal of Canadian Studies, 37 (4), 68ff (25 pp).
32. Chadee, D.D., and J. Mattson. (1996). An assessment of customer satisfaction in tourism. The Service Industries Journal, 16 (3), 305ff (16 pp).
33. Clawson, M. (1963). Land and waterfor recreation: Opportunities, problems andpoli- cies. Chicago: Rand McNally.
34. Cohen, E. (1972). Toward a sociology of international tourism. Social Research, 39, 164-182
35. Cohen, E. (1979). A phenomenology of tourist experiences. Sociology, 13, 179-201.
36. Cohen, E. (1988). Traditions in the qualitative sociology of tourism. Annals of Tourism Research, Special Issue, 15, 29-46.
37. Cooper, C., and N. Morpheth. (1998). The impact of tourism on residential experience in central-eastern Europe: The development of a new legitimation crisis in the Czech Republic. Urban Studies, 35 (12), 2253ff (23 pp).
38. Craig-Smith, S., and C. French. (1994). Learning to live with tourism, Melbourne: Pitman.
39. Csikzentmihalyi, M. (1988). The future of flow. In M. Csikzentmihalyi and I. Csikzentmihalyi (Eds.), Optimal Experience: Psychological Studies of Flow in Consciousness (pp. 365-383). Cambridge: Cambridge University Press.
40. Dann, G.M.S. (1996). The Language of Tourism: A Sociolinguistic Perspective. Wallingford, England: CAB International.
41. Department of Culture, Media and Sport. (1998). Promoting Efficiency and competitiveness. Department of Culture, Media and Sport. Downloaded 18 August 2003. [www.culture.gov.uk/pdf/8385cdtdcmsp48p57.pdf ].
42. De Salaberry, N., and D.G. Reed. (n.d.). Tourism in Ontario’s Niagara Escarpment Biosphere Reserve. Leading Edge’99. Downloaded 18 August 2003. [ www.escarpment. org/leading_edge/LE99/le99_s6/deSalaberry.pdf ].
43. Dilworth, L. (1996). Imagining Indians in the Southwest: Persistent Visions of a Primitive Past. Washington, DC: Smithsonian Institution Press.
44. Ekdahl, F., Gustafsson, A., and B. Edvardsson. (1999). Customer-oriented service development at SAS. Managing Service Quality, 9 (6), 403.
45. European Union for Coastal Conservation. (1999). Tourism and recreation. Downloaded 18 August 2003. [ www.coastalguide.org/trends/tourism.html].
46. Fainstein, S., and R. Stokes. (1998). Spaces for play: The impacts of entertainment development on New York City. Economic Development Quarterly, 12 (2), 150-165.
47. Flint, W.R., and M.J.E. Danner. (2001). The Nexus of sustainability and social equity: Virginia’s Eastern Shore (USA) as a local example of global issues. International Journal of Economic Development, 3 (2), 1-30.
48. Font, X. (2002). Environmental certification in tourism and hospitality: Progress, process and prospects. Tourism Management, 5 (1), 75-82.
49. Francaviglia, D. (1995). Branson, Missouri: Regional identity and the emergence of a popular culture community. Journal of American Culture, 18 (2), 57ff.
50. th Annual TTRA Conference. Norfolk, VA.
51. Goffman, E. (1974). Frame Analysis: An Essay on the Organization of Experience. New York: Harper and Row.
52. Graburn, N.H. (1989). Tourism: The sacred journey. In V Smith (Ed.), Hosts and Guests: The Anthropology of Tourism (pp. 17-31). Philadelphia: University of Pennsylvania Press.
53. Gyimothy, S. (2000). Odysseys: Analysing service journeys from the customer’s perspective. Managing Service Quality, 10 (6), 389.
54. st century. Cornell Hotel and Restaurant Administration Quarterly, 37 (5), 46ff.
55. Harborne, A.R., Afzal, D.C., and M.J. Andrews. (2001). Honduras: Caribbean Coast. Marine Pollution Bulletin, 42 (12), 1221-1235.
56. Harré, R. (1981). The positive-empiricist approach and its alternative. In P. Reason and J. Rowan (Eds.), Human Inquiry: A Sourcebook of New Paradigm Research. Chichester: Wiley.
57. Harré, R. (1986). Varieties of Realism: A Rationale for the Natural Sciences. Oxford: Blackwell.
58. Henderson, J. (2001). Heritage, identity and tourism in Hong Kong. International Journal of Heritage Studies, 7 (3), 2.
59. Hockey, J. (2002, May 2). Growth Strategy for Tourism. Delivering on the Promise: A Ten-Year Growth Strategy for Tourism. ATEC Symposium, Adelaide. Downloaded 18 August 2003. [ www.joehockey.com/sptenyrplantou.php].
60. Hollinshead, K. (1998). Tourism, hybridity, and ambiguity: The relevance of bhabha’s “third space” cultures. Journal ofLeisure Research, 30 (1), 121-156.
61. Holyfield, L. (1999). Manufacturing adventure: The buying and selling of emotions. Journal of Contemporary Ethnography, 28 (1), 3-32.
62. Honggang, X. (2003). Managing the side effects of cultural tourism development - The case of Zhouzhuang. Systems Analysis Modeling Simulation, 43 (2), 188-202.
63. Howell, B.J. (1994). Weighing the risks and rewards of involvement in cultural conservation and heritage tourism. Human Organization, 53, 150.
64. Hughes, G. (1992). Tourism and the geographical imagination. Leisure Studies, 11, 31-42.
65. Jamison, D. (1999). Masks without meaning: Notes on the processes of production, consumption, and exchange of the first world-third world tourism. Journal of Macromarketing, 19 (1), 8-19.
66. Jennings, G.R. (1997). The travel experience of cruisers. In M. Oppermann (Ed.), Pacific Rim 2000: Issues, Interrelations, Inhibitors pp. 94-105). London: CAB International.
67. nd Annual Conference Proceedings (pp. 84-92), Fort Meyers, FL.
68. thAnnual Conference Proceedings. St. Louis, MO.
69. Kandampully, J., and R. Duddy. (1997). Shotover to quality: The world’s most exciting jet boat ride. Managing Service Quality, 7 (5), 221.
70. Kastenholz, E., Davis, D., and G. Paul. (1999). Segmenting tourism in rural areas: The case of north and central Portugal. Journal of Travel Research, 37 (4), 353-363.
71. Keane, M.J. (1996). Sustaining quality in tourism destinations: An economic model with an application. Applied Economics, 28 (12), 1545.
72. Killion, G.L. (1992). Understanding tourism. Study Guide. Rockhampton: Central Queensland University.
73. King, T. (2001). Inflight catering. Tourism and Hospitality Research, 3 (2), 181ff (4 pp).
74. Koshar, R. (1998). What ought to be seen: Tourists’ guidebooks and national identities in modern Germany and Europe. Journal ofContemporary History, 33 (3), 323-340.
75. Lakshmkan, V (2002). Hospitality—Karnataka’s New Favourite. Express Hotelier and Caterer, Mumbai, India: Indian Express Group, p. 1. Downloaded 18 August 2003. [www.expresscomputeronline.com/cgi-bin/ecprint/MasterPFP.cgi?doc\.
76. Larsen, S., and L. Rapp. (1993). Creating the service driven cruise line. International Journal of Contemporary Hospitality Management, 5 (1), IVff (3 pp).
77. Laws, E. (1991). Tourism Marketing: Service and Quality Management Perspectives. Cheltenham, UK: Stanley Thornes.
78. Laws, E. (1998). Conceptualizing visitor satisfaction management in heritage settings: An exploratory blueprinting analysis of Leeds Castle, Kent. Tourism Management, 19 (6), 545-554.
79. Lawson, S.R., Manning, R.E., Valliere, W.A., and B. Wang. (2003). Proactive monitoring and adaptive management of social carrying capacity in Arches National Park: An application of computer simulation modelling. Journal of Environmental Management, 68 (3), 305.
80. Lengkeek, J. (2001). Leisure experience and imagination: Rethinking Cohen’s modes of tourism experience. International Sociology, 16 (2), 173-184.
81. Lennon, J.J., and M. Graham. (2001). Commercial development and competitive environments: The museum sector in Scotland. International Journal of Tourism Research, 3 (4), 265-281.
82. Lennon, R., and J. Harris. (2002). Customer service on the Web: A cross-industry investigation. Journal ofTargeting, Measurement and Analysis for Marketing, 10 (4), 325ff (14 pp).
83. Lew, A. (1989). Authenticity and sense of place in the tourism development experience of older retail districts. Journal of Travel Research, 27 (4), 15-22.
84. Littrell, M.A., Baizerman, S., Kean, R., Gahring, S., et al. (1994). Souvenirs and tourism styles. Journal of Travel Research, 33(1), 3ff.
85. Lyons, P. (1997). Pacific scholarship, literary criticism, and touristic desire: The spectre of A. Grove Day. Boundary 2, 24 (2), 47-78.
86. MacCannell, D. (1976). The tourist, a new theory of the leisure class. New York: Schocken Books.
87. MacCannell, D. (2002). The ego factor in tourism. Journal of Consumer Research, 29 (1), 146ff (6 pp).
88. Mak, J., and E.T. Moncur. (1998). Political economy of protecting unique recreational resources: Hanauma Bay, Hawaii. Ambio, 27 (3), 217.
89. McCabe, S. (1998). Contesting home: Tourism, memory, and identity in Sackville, New Brunswick. Canadian Geographer, 42 (3), 231-245.
90. Moscardo, G. (1996). Mindful visitors-Heritage and tourism. Annals of Tourism Research, 23 (2), 376-397.
91. Murphy, P.E. (1997). Quality Management in Urban Tourism. International Western Geographical Series. Chichester, UK: Wiley and Sons.
92. National Trust of Guyana. (2002, December). National Trust of Guyana Newsletter, Volume 1.4. Georgetown, South Africa, National Trust of Guyana. Downloaded 18 August 2003. [www.nationaltrust.gov.gy/trustnewsd.html].
93. Neal, J., Sirgy, M.J., and M. Uysal. (1999). The role of satisfaction with leisure travel/tourism services and experience in satisfaction with leisure life and overall life. Journal of Business Research, 44(3), 153ff (11 pp).
94. Norman, W. (1993). Q & A about Rural Tourism Development. University of Minnesota Extension Service. Downloaded 18 August 2003. [www.extension.umn.edu/distribution/resourcesandtourism/components/6184g.html].
95. Ó Dochartaigh, N. (2002). The Internet Research Handbook: A Practical Guide for Students and Researchers in the Social Sciences. London: Sage.
96. O’Neill, M., Palmer, A., and S. Charters. (2002). Wine production as a service experience—The effects of service quality on wine sales. The Journal of Services Marketing, 16 (4), 342.
97. O’Neill, M., Williams, P, MacCarthy, M., and R. Groves. (2000). Diving into service quality—The dive tour operator perspective. Managing Service Quality, 10 (3), 131.
98. Onome, D.A. (2003). Destination environment quality and tourists’ spatial behaviour in Nigeria: A case study of third world tropical Africa. The International Journal of Tourism Research, 22, 1-15.
99. Ooi, C-S. (2002). Cultural tourism and tourism cultures: The business of mediating experiences in Copenhagen and Singapore. Copenhagen: Copenhagen Business School Press.
100. Perdue, R.R., Long, PT., and Y.S. Yang. (1999). Boomtown tourism and resident quality of life—A Colorado case study. Journal ofBusiness Research, 44 (3), 165-177.
101. Pine II, J., and J. Gilmore. (1999). The Experience Economy: WorkIs Theatre & Every Business Is a Stage. Boston: Harvard Business School Press.
102. Pretes, M. (1995). Postmodern tourism: The Santa Claus Industry. Annals of Tourism Research, 22, 1-15.
103. Queensland Department of Tourism, Racing and Fair Trading. (2002). Tourism in the Smart State: Progress report 2001-2002 and future directions. Brisbane: Queensland Department of Tourism, Racing and Fair Trading. Downloaded 18 April 2004. [www.dtrft.qld.gov. au/tourism/documents/Strategy-1.pdf ].
104. th Biennial Meeting of the International Academy for the Study of Tourism, Melaka, Malaysia.
105. Robson, C. (2002). Real World Research: A Resource for Social Scientists and Practitioner-Researchers (2nd ed.). Oxford: Blackwell.
106. Rogers, M. (1996). Beyond authenticity: Conservation, tourism, and the politics of representation in the Ecuadorian Amazon. Identities, 3, 73-125.
107. Rojek, C., and J. Urry (Eds.). (1997). Touring Cultures: Transformation of Travel and Theory. London: Routledge.
108. Ross, S., and G. Wall. (1999). Evaluating ecotourism: The case of North Sulawesi, Indonesia - The impact of regionalization. Tourism Management, 20 (6), 673-682.
109. Ryan, C. (Ed.). (1997). The tourist experience: An introduction. London: Cassell.
110. Ryan, C. (1998). Dolphins, canoes and “marae”—Ecotourism products in New Zealand. In E. Laws, B. Fauikner, and G. Moscardo (Eds.), Embracing and Managing Change in Tourism: International Case Studies (pp. 285-306). London: Routledge.
111. Ryan, C. (Ed.). (2002). The Tourist Experience: An Introduction (2nd ed.). London: Thomson Learning.
112. Schneider, R. (2002, September-October). P’town Agonistes. The Gay and Lesbian Review Worldwide, 9 (5), 4.
113. Schutz, A. (1962). Collected Papers: The Problem ofSocial Reality. M. Natanson (Ed.). Boston: Hague.
114. Schutz, A. (1967). The Phenomenology of the Social World. (G. Walsh and F. Lehnert, Trans.). Chicago: Northwestern University Press.
115. Sheldon, P., and M. Fox. (1988). The role of foodservice in vacation choice and experience: A cross-cultural analysis. Journal of Travel Research, 27 (2), 9ff (7 pp).
116. Silk, M. (2002). Bangsa Malaysia: Global sport, the city and the mediated refurbishment of local identities. Media, Culture and Society, 24 (6), 775 (20 pp).
117. Smith, V (Ed.). (1989). Hosts and Guests: The Anthropology of Tourism (2nd ed.). Philadelphia: University of Pennsylvania Press.
118. Smith, V.K., and D.B. Webster et al. (1976). The management of wilderness areas—A simulation model. Decision Sciences, 7 (3), 524.
119. Stewart, W. (1998). Leisure as multiphase experiences: Challenging traditions. Journal of Leisure Research, 30 (4), 391-400.
120. Thorns, D. (1997). The global meets the local: Tourism and the representation of the New Zealand City. Urban Affairs Review, 33 (2) 189-208.
121. Timothy, D.J., and G. Wall. (1997). Selling to tourists: Indonesian street vendors. Annals of Tourism Research, 24 (2), 322-340.
122. Tourisme Quebec (1997/8? n.d.). Selling Quebec to the world. Downloaded 18 August 2003. [www.tourisme.gouv.qc.ca/mto/publications/pdf/admin/politdev_a.pdf].
123. Turco, D.M., and R.W. Riley. (1996). Choice factors and alternative activities for riverboat gamblers. Journal of Travel Research, 34 (3), 24ff (6 pp).
124. United Nations Economic Commission for Europe. (n.d.). Technical Report Kiev Tourism. Downloaded 18 August 2003. [www.unece/env/europe/kiev/tourism.e.pdf].
125. Urry, J. (1990). The Tourist Gaze: Leisure and Travel in Contemporary Societies. London: Sage.
126. Urry, J. (2002). The Tourist Gaze: Leisure and Travel in Contemporary Societies (2nd ed.). London: Sage.
127. Uysal, M., McDonald, C.D., and B.S. Martin. (1994). Australian visitors to US national parks and natural areas. International Journal of Contemporary Hospitality Management, 6 (3), 18ff (7 pp).
128. Van den Berghe, P. (1994). The Quest for the Other: Ethnic Tourism in San Cristobal, Mexico. Seattle: University of Washington Press.
129. Vaughan, W.J., and C.S. Russell. (1982). Valuing a fishing day: An application of a systematic varying parameter model. Land Economics, 58 (4), 450ff (14 pp).
130. Wang, P., and G. Godbey. (1994). A normative approach to tourism growth to the year 2000. Journal of Travel Research, 33 (1), 33ff.
131. Warden, C.A., Liu, T-C., Huang C-T., and C-H. Lee. (2003). Service failures away from home: Benefits in intercultural service encounters. International Journal of Service Industry Management, 14 (3/4), 436.
132. Weber, K., and WS. Roehl. (1999). Profiling people searching for the purchasing travel products on the World Wide Web. Journal ofTravel Research, 37 (3), 291ff (8 pp).
133. Weiler, B., and D. Davis. (1993). An exploratory investigation into the roles of the nature-based tour leader. Tourism Management, 91-98.
134. White, G., and L. Lindstrom. (1995). Anthropology’s new cargo: Future horizons. Ethnology, 34 (3), 201ff.
135. Young, M. (1999). The social construction of tourist places. Australian Geographer, 30, (3), 373ff [http://gateway.proquest.com/openurl?ctx_ver=z39.88-2003&res_id= xri:pqd&rft_val_fmt=:kev:mtx:journal&genre=article&rft_id=xri:pqd:did=00000 0048843266&svc_dat=xri:pqil:fmt=html&req_dat=xri:pqil:pq_cintid=20863].
136. Yuksel, A., and F. Yuksel. (2001). Comparative performance analysis: Tourists’ perceptions of Turkey relative to other tourist destinations. Journal of Vacation Marketing, 7 (4), 333-355.