Odysseys: Analysing service journeys from the customer's perspective

Managing Service Quality: An International Journal

Volumn 10, Issue 6, 2000, Pages 389-396

  Gyimóthy, Szilvia ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Customer orientation; Process management; Service quality; Tourism

Indexed keywords

EID: 84986059575     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010351202     Document Type: Article

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