Customer integration in new product development: A literature review concerning the appropriateness of different customer integration methods to attain customer knowledge

ECIS 2012 - Proceedings of the 20th European Conference on Information Systems

Volumn , Issue , 2012, Pages

  Zogaj, Shkodran ^a   Bretschneider, Ulrich ^a  

^a UNIVERSITY OF KASSEL   (Germany)

Author keywords

Co creation; Customer integration; Knowledge management; New product development; Open innovation

Indexed keywords

INFORMATION SYSTEMS; INFORMATION USE; INTEGRATION; KNOWLEDGE MANAGEMENT; PRODUCT DEVELOPMENT;

CO-CREATION; CUSTOMER INTEGRATION METHODS; CUSTOMER INTEGRATIONS; CUSTOMER KNOWLEDGE; EFFECTIVENESS AND EFFICIENCIES; NEW PRODUCT DEVELOPMENT; OPEN INNOVATION; SYSTEMATIC LITERATURE REVIEW;

SALES;

EID: 85087189755     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.2139/ssrn.2485240     Document Type: Conference Paper

References (58)

1. Bergman, J., Jantunen, A., & Saksa, J.-M. (2009). Enabling Open Innovation Process through Interactive Methods: Scenarios and Group Decision Support Systems. IJIM, 13(1), 139-156.
2. Berkovich, M., Leimeister, J. M., & Krcmar, H. (2011). Requirements Engineering for Product Service Systems-A State of the Art Analysis. BISE, 3(6), 369-380.
3. Berry, L. L., & Parasuraman, A. (1991). Services, Competing Through Quality. New York 1991.
4. Blohm, I., Bretschneider, Ulrich, & Krcmar, H. (2010). Does Collaboration among Participants Lead to Better Ideas in IT-Based Idea Competitions? An Empirical Investigation.43rd HICCS, 1-10.
5. Bretschneider, U., Huber, M., Leimeister, J. M., & Krcmar, H. (2008). Community for Innovations: Developing an Integrated Concept for Open Innovation. IFIP 8.6 Conference. Madrid, Spain.
6. Bristol, T., & Fern, E. F. (1996). Exploring the Athmosphere created by focus groups: comparing consumer's feelings across qualitative techniques, J. of Market Research Society, 38 (2), 185-195.
7. Brockhoff, K. (2003). Customers' perspectives of involvement in new product development. In: International Journal of Technology Management, 2 (5/6), 464-481.
8. Chesbrough, H. W. (2003). The Era of Open Innovation. MIT Sloan Management Rev., 44(3), 35-42.
9. Crawford, C. M. (1987). New product failure rates: a reprise. Research Management, 30, 20-24.
10. Daetz, D., Norman, R., & Barnard, B. (1995). Customer Integration: The Quality Function Deployment. John Wiley & Sons Inc. Somerset, New Jersey 1995.
11. Dahan, E., & Hauser, J. (2001). Product Development-Managing a Dispersed Process, Cambridge.
12. Dahan, E., Hauser, J. R. (2002): The virtual Customer. In: JPIM, 19 (5), S. 332-353.
13. Davidson, H. A. (1976). Why most new consumer brands fail. Harvard Business Review, 54, 117-122.
14. Ebner, W., Leimeister, J. M., & Krcmar, H. (2009). Community engineering for innovations: the ideas competition as a method to nurture a virtual community for innovations. R&D M., 39(4), 342-356.
15. Eisenberg, I. (2011). Lead-User Research for Breakthrough Innovation. Research-Technology Management, 54(1), 50-58.
16. Ernst, H. (2002). Success Factors of New Product Development: A Review of the Empirical Literature. International Journal of Management Reviews, 4(1), 1-40.
17. Evans, S., Burns, A., & Barrett, R. (2002). Empathic Design Tutor, Cranfield Press, UK 2002.
18. Franke, N, & Piller, F. (2004). Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market. Journal of Product Innovation Management, 21(6), 401-415.
19. Füller, J. & Matzler, K. (2007). Virtual product experience and customer participation-A chance for customer-centred, really new products. Technovation, 27 (6-7), 378-387.
20. Gassmann, O., Kausch, C., & Enkel, E. (2005). Integrating Customer Knowledge in the Early Innovation Phase. 6th Europ. Conf. on Organizational Knowledge Learning and Capabilities, 1-22.
21. Gianiodis, P. T., Ellis, S. C., & Secchi, E. (2010). Advancing a Typology of Open Innovation. International Journal of Innovation Management, 14(04), 531.
22. Hemetsberger, A. & Füller, J. (2009). Qual der Wahl-Welche Methode führt zu kundenorientierten Innovationen?.(Hinterhuber, H. & Matzler, K.). Kundenorientierte Unternehmensführung, 6th ed., Wiesbaden 2009, 413-447.
23. Huovila, P., & Serean, K. J. (1998). Customer-oriented Design Methods for Construction Projects. Journal of Engineering Design, 9(3), 225-238.
24. Hutter, K., Hautz, J., Füller, J., Mueller, J., & Matzler, K. (2011). Communitition: The Tension between Competition and Collaboration in Community-Based Design Contests. CIM, 20(1), 3-21.
25. Jeppesen, L. B. (2005). User Toolkits for Innovation: Consumers Support Each Other. Journal of Product Innovation Management, 22(4), 347-362.
26. Johlke, M. C., Stamper, C. L., & Shoemaker, M. E. (2002). Antecedents to boundary-spanner perceived organizational support, Journal of Managerial Psychology, 17(2), 116-128
27. Kaulio, M. A. (1998).Customer, consumer and user involvement in product development: A framework and a review of selected methods. In: Total Quality Management, 9 (1), 141-149.
28. Krcmar, H. (2005). Informationsmanagement. 4th ed.. Springer. Heidelberg 2010.
29. Leimeister, J. M., Huber, M., Bretschneider, U., & Krcmar, H. (2009). Leveraging Crowdsourcing: Activation-Supporting Components for IT-Based Ideas Competition. JMIS, 26(1), 197-224.
30. Lengnick-Hall, C. A. (1996). Customer Contributions to Quality: A Different View of the Customer-Oriented Firm. Academy of Management Review, 21(3), 791-824.
31. Leonard, D. & Sensiper, S. (1998). The role of tacit knowledge in group innovation. California Management Review, 40(3), 112-132. California Management Review.
32. Leonard, D., & Rayport, J. F. (1997). Spark innovation through empathic design. Harvard Business Review, 75(6), 102-113. Harvard Business School Publication Corp.
33. Lilien, G. L., Morrison, P. D., & Searls, K., et al. (2002). Performance Assessment of the Lead User Idea-Generation Process for New Product Development. Management Science, 48(8), 1042-1059.
34. Lüthje, C. & Herstatt, C. (2004). The Lead User method: an outline of empirical findings and issues for future research. R&D Management, 34 (5), 553-568.
35. Martin, C. A., & Bush, A. J. (2003). The potential influence of organizational and personal variables on customer-oriented selling. Journal of Business Industrial Marketing, 18(2/3), 114.
36. Moore, W. L. (1982). Concept Testing. Journal of Business Research, 10(3), 279-294.
37. Piller, F. T., & Walcher, D. (2006). Toolkits for idea competitions: a novel method to integrate users in new product development. R&D Management, 36(3), 307-318.
38. Prelec, D. (2001). Readings Packet on the Information Pump, MIT Sloan Man. Rev., February 2001.
39. Reichwald, R., Seifert, S., Walcher, D., & Piller, F. (2004). Customers as Part of Value Webs: Towards a Framework for Webbed Customer Innovation Tools, in 37th HICCS. Hawaii: IEEE.
40. Reichwald, R., & Piller, F. (2009). Interaktive Wertschöpfung: Open Innovation, Individualisierung und neue Formen der Arbeitsteilung, 2nd ed., Wiesbaden 2009.
41. Reid, S. E., & De Brentani, U. (2004). The Fuzzy Front End of New Product Development for Discontinuous Innovations: A Theoretical Model. JPIM, 21(3), 170-184.
42. Rosenblad-Wallin, E. (1985). User-oriented product development applied to functional clothing design. Applied Ergonomics, 16(4), 279-287.
43. Schuh, C. (1991). Die car clinic als Marktforschungsinstrument einer konsumentenorientierten Produktentwicklung. Cologne 1991.
44. Stauss, B., & Seidel, W. (2005). Complaint Management-The Heart of CRM, Mason, Ohio, 2005.
45. Su, C., Chen, Y., & Sha, D. (2006). Linking innovative product development with customer knowledge: a data-mining approach. Technovation, 26 (7), 784-795.
46. Torraco, R. J. (2005). Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource Development Review, 4(3), 356-367.
47. Urban, G. L., & von Hippel, E. (1988). Lead User Analyses for the Development of New Industrial Products, In: Management Science, 34 (5), 569-582.
48. Urban, G. L., & Hauser, J. R. (1993). Design and Marketing of New Products, 2nd ed., NJ 1993.
49. Von Hippel, E. (1988). The Sources of Innovation. Oxford University Press. New York 1988.
50. Von Hippel, E. (1986). Lead Users: A Source of Novel Product Concepts. Management Science, 32(7), 791-805. INFORMS: Institute for Operations Research.
51. Von Hippel, E. (1994). "Sticky Information" and the Locus of Problem Solving: Implications for Innovation. Management Science, 40(4), 429-439.
52. Von Hippel, E., & Katz, R. (2002). Shifting Innovation to Users via Toolkits. Management Science, 48(7), 821-833.
53. Von Hippel, E., Franke, N., & Prügl, R. (2006). Efficient Identification of Leading-Edge Expertise: Screening vs Pyramiding. PICMET Conference 2006, 884-897.
54. Wallace, D.P. (2007). Knowledge management:historical and cross-disciplinary themes. London 2007.
55. Webster, J. & Watson, R. T. (2002). Analyzing the past to prepare for the future: Writing a literature review. MIS Quarterly, 26(2), xiii-xxiii.
56. West, J. & Lakhani, K. (2008). Getting Clear About Communities in Open Innovation. Industry Innovation, 15(2), 223-231.
57. Wildemann, H. (1999). Produktkliniken: Wertgestaltung von Produkten und Prozessen-Methoden und Fallbeispiele, Munich 1999.
58. Zwass, V. (2010). Co-Creation: Toward a Taxonomy and an Integrated Research Perspective. International Journal of Electronic Commerce, 15(1), 11-48.