Hotel development in China: A review of the English language literature

International Journal of Contemporary Hospitality Management

Volumn 21, Issue 3, 2009, Pages 341-355

  Kong, Haiyan ^a,b   Cheung, Catherine ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b SHANDONG UNIVERSITY   (China)

Author keywords

China; Customer services quality; Hotels; Human resources management; Marketing strategy

Indexed keywords

EID: 69549091806     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110910948332     Document Type: Article

References (72)

1. Begin, S. (2000), The geography of a tourist business: hotel distribution and urban development in Xiamen, China, Tourism Geographies, Vol. 2 No. 4, pp. 448-71.
2. Cai, L.A. (2004), State-owned economy and budget hotels in China - from commodity to brand, Asia Pacific Journal of Tourism Research, Vol. 9 No. 1, pp. 29-42.
3. Cai, L.A., Zhang, L., Pearson, T.E. and Bai, X. (2000), Challenges for China's state-run hotels: a marketing perspective, Journal of Hospitality & Leisure Marketing, Vol. 7 No. 1, pp. 29-46.
4. Chen, M.H. (2007), Macro and non-macro explanatory factors of Chinese hotel stock returns, International Journal of Hospitality Management, Vol. 26 No. 4, pp. 991-1004.
5. Cook, D. (1989), China's hotels: still playing catch-up, Cornell Hotel & Restaurant Administration Quarterly, Vol. 30 No. 3, pp. 64-8.
6. Crawford-Welch, S. and McCleary, K.W. (1992), An identification of the subject areas and research techniques used in five hospitality-related journals, International Journal of Hospitality Management, Vol. 11 No. 2, pp. 155-67.
7. Dolven, B. (2004), Under new management, Far Eastern Economic Review, Vol. 167 No. 15, pp. 30-3.
8. Feng, F. and Pearson, T.E. (1999), Hotel expatriate managers in China: selection criteria, important skills and knowledge, repatriation concerns, and causes of failure, International Journal of Hospitality Management, Vol. 18 No. 3, pp. 309-21.
9. Fisher, C.D. and Yuan, X.Y. (1998), What motivates employees? A comparison of US and Chinese responses, International Journal of Human Resource Management, Vol. 9 No. 3, pp. 516-28.
10. Gu, H., Kavanaugh, R.R., Yu, C. and Torres, E.N. (2006), Human resources management in China's hotel industry, China Tourism Research, Vol. 2 No. 3, pp. 226-45.
11. Gu, Z. (2003), The Chinese lodging industry: problems and solutions, International Journal of Contemporary Hospitality Management, Vol. 15 No. 7, pp. 386-92.
12. Hines, M.A. (1984), Overseas investment in Chinese hotel joint ventures, Real Estate Issues, Vol. 9 No. 2, pp. 45-7.
13. Ho, S. and Lo, W. (1987), The service industry in China - problems and prospects, Business Horizons, Vol. 30 No. 4, pp. 29-37.
14. Hsu, K., Zhu, Z. and Agrusa, J. (2004), Turning click-through visitors into customers: a study of Chinese hotel websites, Journal of Hospitality & Leisure Marketing, Vol. 11 No. 4, pp. 81-91.
15. Hu, B., Cai, L. and Kavanaugh, R. (2001), Chinese and British hotels: cultural differences and management, FIU Hospitality Review, Vol. 19 No. 1, pp. 37-54.
16. Huyton, J.R. and Ingold, A. (1999), A commentary by Chinese hotel workers on the value of vocational education, Journal of European Industrial Training, Vol. 23 No. 1, pp. 16-24.
17. Huyton, J.R. and Sutton, J. (1996), Employee perceptions of the hotel sector in the People's Republic of China, International Journal of Contemporary Hospitality Management, Vol. 8 No. 1, pp. 22-8.
18. Kaye, M. and Taylor, W.G.K. (1997), Expatriate culture shock in China: a study in the Beijing hotel industry, Journal of Managerial Psychology, Vol. 12 Nos 7/8, pp. 496-510.
19. Kim, W.G., Ma, X. and Kim, D.J. (2006), Determinants of Chinese hotel customers' e-satisfaction and purchase intentions, Tourism Management, Vol. 27 No. 5, pp. 890-900.
20. Kivela, J. and Leung, L.F.-L. (2005), Doing business in the People's Republic of China, Cornell Hotel & Restaurant Administration Quarterly, Vol. 46 No. 2, pp. 125-52.
21. Kong, H. and Baum, T. (2006), Skills and work in the hospitality sector, International Journal of Contemporary Hospitality Management, Vol. 18 Nos 6/7, pp. 509-18.
22. Lam, T. and Han, M.X.J. (2005), A study of outsourcing strategy: a case involving the hotel industry in Shanghai, China, International Journal of Hospitality Management, Vol. 24 No. 1, pp. 41-56.
23. Lam, T., Cho, V. and Qu, H. (2007), A study of hotel employee behavioural intentions towards adoption of information technology, International Journal of Hospitality Management, Vol. 26 No. 1, pp. 49-65.
24. Lee, G.O. and Warner, M. (2006), The impact of SARS on China's human resources: implications for the labour market and level of unemployment in the service sector in Beijing, Guangzhou and Shanghai, International Journal of Human Resource Management, Vol. 17 No. 5, pp. 860-80.
25. Lee, K. (2002), China's hotel boom, China Business Review, Vol. 29 No. 6, pp. 4-10.
26. Leung, K., Wang, Z. and Smith, P.B. (2001), Job attitudes and organizational justice in joint venture hotels in China: the role of expatriate managers, International Journal of Human Resource Management, Vol. 12 No. 6, pp. 926-45.
27. Leung, K., Smith, P.B., Wang, Z. and Sun, H. (1996), Job satisfaction in joint ventures hotels in China: an organizational justice analysis, Journal of International Business Studies, Vol. 27 No. 5, pp. 947-62.
28. Li, L., Tse, E.C.-Y. and Gu, B.Y. (2006), The relationship between strategic planning and entrepreneurial business orientation, Chinese Economy, Vol. 39 No. 6, pp. 70-82.
29. Li, L., Tse, E.C.-Y. and Xie, L. (2007), Hotel general manager profile in China: a case of Guangdong Province, International Journal of Contemporary Hospitality Management, Vol. 19 No. 4, pp. 263-74.
30. Littrell, R.F. (2002), Desirable leadership behaviors of multi-cultural managers in China, Journal of Management Development, Vol. 21 No. 1, pp. 5-74.
31. Liu, Z.Q. and Liu, J.C. (1993), Assessment of the hotel rating system in China, Tourism Management, Vol. 14 No. 6, pp. 440-52.
32. Lu, S. and Law, R. (2007), Technology crisis management in mainland China: a study of hotels in Hangzhou, Information Technology in Hospitality, Vol. 4 No. 4, pp. 153-9.
33. Lu, Z. and Zhu, F. (2006), Post-purchase evaluation of China's star-rated hotel service quality: a content analysis of guest reviews on third party hotel booking websites, China Tourism Research, Vol. 2 Nos 1/2, pp. 93-103.
34. Mckercher, B., Law, R. and Lam, T. (2006), Rating tourism and hospitality journals, Tourism Management, Vol. 27 No. 6, pp. 1235-52.
35. Ma, Q. (2006), Hotel industry strategy execution management based on the balanced scorecard, China Tourism Research, Vol. 2 No. 3, pp. 360-71.
36. Magnini, V.P. and Ford, J.B. (2004), Service failure recovery in China, International Journal of Contemporary Hospitality Management, Vol. 16 No. 5, pp. 279-86.
37. Mwaura, G., Sutton, J. and Roberts, D. (1998), Corporate and national culture - an irreconcilable dilemma for the hospitality manager?, International Journal of Contemporary Hospitality Management, Vol. 10 No. 6, pp. 212-20.
38. Pang, C.K., Roberts, D. and Sutton, J. (1998), Doing business in China - the art of war?, International Journal of Contemporary Hospitality Management, Vol. 10 No. 7, pp. 272-82.
39. Peng, Q., Dai, G. and Yue, H. (2006), The competency model for middle and senior managers in high star-rating hotels in China, China Tourism Research, Vol. 2 Nos 1/2, pp. 116-29.
40. Pheng, L.S. and Leong, C.H.Y. (2000), Cross-cultural project management for international construction in China, International Journal of Project Management, Vol. 18 No. 5, pp. 307-16.
41. Pine, R. (2002), China's hotel industry, Cornell Hotel & Restaurant Administration Quarterly, Vol. 43 No. 3, pp. 61-71.
42. Pine, R. and Phillips, P. (2005), Performance comparisons of hotels in China, International Journal of Hospitality Management, Vol. 24 No. 1, pp. 57-73.
43. Pine, R. and Qi, P. (2004), Barriers to hotel chain development in China, International Journal of Contemporary Hospitality Management, Vol. 16 No. 1, pp. 37-44.
44. Pine, R., Zhang, Q.H. and Qi, P. (2000), The challenges and opportunities of franchising in China's hotel industry, International Journal of Contemporary Hospitality Management, Vol. 12 No. 5, pp. 300-8.
45. Qu, H. and Tsang, N. (1998), Service quality gap in China's hotel industry: a study of tourist perceptions and expectations, Journal of Hospitality & Tourism Research, Vol. 22 No. 5, pp. 252-63.
46. Qu, R., Ennew, C. and Sinclair, M.T. (2005), The impact of regulation and ownership structure on market orientation in the tourism industry in China, Tourism Management, Vol. 26 No. 6, pp. 939-50.
47. Ram, J. (1988), China's second cultural revolution: service, International Management, Vol. 43 No. 2, pp. 51-2.
48. Ryan, C. and Gu, H. (2007), Perceptions of Chinese hotels, Cornell Hotel & Restaurant Administration Quarterly, Vol. 48 No. 4, pp. 380-92.
49. Siu, W. and Fung, M.Y. (1998), Hotel advertisements in China: a content analysis, Journal of Professional Services Marketing, Vol. 17 No. 2, pp. 99-108.
50. Sun, L.-Y., Aryee, S. and Law, K.S. (2007), High-performance human resource practices, citizenship behavior and organizational performance: a relational perspective, Academy of Management Journal, Vol. 50 No. 3, pp. 558-77.
51. Tang, F.-F., Xi, Y.P., Chen, G. and Wang, R. (2006), Ownership, corporate governance, and management in the state-owned hotels in the People's Republic of China, Cornell Hotel & Restaurant Administration Quarterly, Vol. 47 No. 2, pp. 182-91.
52. Tisdell, C. and Wen, J. (1991), Foreign tourism as an element in PR China's economic development strategy, Tourism Management, Vol. 12 No. 1, pp. 55-67.
53. Tsang, N. and Qu, N. (2000), Service quality in China's hotel industry: a perspective from tourists and hotel managers, International Journal of Contemporary Hospitality Management, Vol. 12 No. 5, pp. 316-26.
54. Wang, X.S. (2004), An analysis of turnover rate in China, Hotel Modernization, Vol. 2, pp. 16-17.
55. Wang, Y. and Pearson, T.E. (2002), Measuring personal service quality: an analysis of hotels in the People's Republic of China, International Journal of Hospitality & Tourism Administration, Vol. 3 No. 2, pp. 3-27.
56. Wong, M., Luk, S. and Li, S. (2005), Equity ownership and management control in Sino-foreign joint venture hotels, Service Industries Journal, Vol. 25 No. 1, pp. 117-33.
57. Wu, A., Costa, J. and Teare, R. (1998), Using environmental scanning for business expansion into China and Eastern Europe: the case of transnational hotel companies, International Journal of Contemporary Hospitality Management, Vol. 10 No. 7, pp. 257-63.
58. Wu, J.B., Zhu, H. and Xu, X. (2000), Trends in China's domestic tourism development at the turn of the century, International Journal of Contemporary Hospitality Management, Vol. 12 No. 5, pp. 296-9.
59. Xiao, Y. and Peng, X. (2007), The exploratory study of hotel employees' career management, China Hotel Human Resource & Training, Vol. 3 No. 1, pp. 48-52.
60. Yam, S. (1987), Training tomorrow's hotel managers in China, International Journal of Hospitality Management, Vol. 5 No. 2, pp. 69-73.
61. Yan, Y., Child, J. and Chong, C.Y. (2007), Vertical integration of corporate management in international firms: implementation of HRM and the asset specificities of firms in China, International Journal of Human Resource Management, Vol. 18 No. 5, pp. 788-807.
62. Yu, L. (1992a), China's hotel-rating system, Cornell Hotel & Restaurant Administration Quarterly, Vol. 33 No. 5, pp. 24-5.
63. Yu, L. (1992b), Hotel development and structures in China, International Journal of Hospitality Management, Vol. 11 No. 2, pp. 99-110.
64. Yu, L. (1998), China's hotel industry: assessment and prospects, Journal of Vacation Marketing, Vol. 4 No. 4, pp. 368-80.
65. Yu, L. and Gu, H. (2005), Hotel reform in China: a SWOT analysis, Cornell Hotel & Restaurant Administration Quarterly, Vol. 46 No. 2, pp. 153-69.
66. Yu, L. and Huatt, G.S. (1995), Perceptions of management difficulty factors by expatriate hotel professionals in China, International Journal of Hospitality Management, Vol. 14 Nos 3/4, pp. 375-88.
67. Yu, L., Lew, A.A., Ap, J. and Zhang, G. (2003), Chapter 8: critical issues in China's hotel industry, in Lew, A. (Ed.), Tourism in China, Haworth Hospitality Press, New York, NY,pp. 129-41.
68. Zhang, H.Q. and Lam, T. (2004), Human resources issues in the development of tourism in China: evidence from Heilongjiang Province, International Journal of Contemporary Hospitality Management, Vol. 16 No. 1, pp. 45-51.
69. Zhang, H.Q. and Wu, E. (2004), Human resources issues facing the hotel and travel industry in China, International Journal of Contemporary Hospitality Management, Vol. 16 No. 7, pp. 424-8.
70. Zhao, J. (1989), Overprovision in Chinese hotels, Tourism Management, Vol. 10 No. 1, pp. 63-6.
71. Zhi, Y.C., Wang, P. and Turban, E. (1997), Management support systems of state-owned enterprises in China, International Journal of Information Management, Vol. 17 No. 4, pp. 271-85.
72. Zhou, L., Murray, I. and Zhang, B. (2001), People's perception of foreign hotel chains in China's market - an empirical study of the effects of country-of-origin and corporate identity, Journal of Travel & Tourism Marketing, Vol. 11 No. 4, pp. 43-67.