Three-way interactions among interruptions/ multitasking demands, occupational age, and alertness: A diary study

Work, Aging and Retirement

Volumn 1, Issue 4, 2015, Pages 393-410

  Baethge, Anja ^a   Rigotti, Thomas ^a  

^a JOHANNES GUTENBERG UNIVERSITY   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85027321499     PISSN: None     EISSN: 20544650     Source Type: Journal    
DOI: 10.1093/workar/wav014     Document Type: Article

References (87)

1. Aguinis, H., Gottfredson, R. K., & Culpepper, S. A. (2013). Bestpractice recommendations for estimating cross-level interaction effects using multilevel modeling. Journal of Management, 39, 1490-1528. doi:10.1177/0149206313478188
2. Aiken, L. H., Clarke, S. P., & Sloane, D. M. (2002). Hospital staffing, organization, and quality of care: Cross-national findings. International Journal of Quality in Health Care, 14, 5-13. doi:10.1093/intqhc/14.1.5
3. Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. Journal of the American Medical Association, 288, 1987-1993. doi:10.1001/jama.288.16.1987
4. Alm, H., & Nilsson, L. (1995). The effects of a mobile telephone task on driver behavior in a car following situation. Accident Analysis and Prevention, 27, 707-715. doi:10.1016/0001-4575(95)00026-V
5. Altmann, E. M., & Trafton, J. G. (2002). Memory for goals: An activation-based model. Cognitive Science, 26, 39-83. doi:10.1207/s15516709cog2601_2
6. Baethge, A., & Rigotti, T. (2013a). Interruptions to workflow: Their relationship with irritation and satisfaction with performance, and the mediating roles of time pressure and mental demands. Work & Stress, 27, 43-63. doi:10.1080/02678373.2013.761783
7. Baethge, A., & Rigotti, T. (2013b). Auswirkung von Arbeitsunterbrechungen und Multitasking auf Leistungsfähigkeit und Gesundheit-Eine Tagebuchstudie bei Gesundheits-und KrankenpflegerInnen [Impact of interruptions to workflow and multitasking on performance and wellbeing-A diary study with nurses]. Dortmund/Berlin/Dresden: BAuA
8. Baethge, A., Rigotti, T., & Roe, R. (2015). Just more of the same, or different? An integrative theoretical framework for the study of cumulative interruptions at work. European Journal of Work and Organizational Psychology, 24, 308-323. doi:10.1080/13594 32X.2014.897943
9. Bailey, B. P., & Konstan, J. A. (2006). On the need for attention-aware systems: Measuring effects of interruption on task performance, error rate, and affective state. Computers in Human Behavior, 22, 685-708. doi:10.1016/j.chb.2005.12.009
10. Baltes, P. B., & Baltes, M. B. (1989). Optimierung durch Selektion und Kompensation. Ein psychologisches Modell erfolgreichen Alterns [Optimization by selection and compensation. A psychological model of successful aging]. Zeitschrift für Pädagogik, 35, 85-105
11. Barling, J., & Macintyre, A. T. (1993). Daily work role stressors, mood and emotional exhaustion. Work and Stress, 7, 315-325. doi:10.1080/02678379308257071
12. Berset, M., Elfering, A., Luethy, S., Luethi, S., & Semmer, N. K. (2011). Work stressors and impaired sleep: Rumination as a mediator. Stress and Health, 27, E71-E82. doi:10.1002/smi.1337
13. Bliese, P. D. (2012). Multilevel modeling in R: A brief introduction to R, the multilevel package, and the nlme package. Retrieved from the Comprehensive R Archive Network website: http://cran.rproject. org/doc/contrib/Bliese_Multilevel.pdf
14. Bliese, P. D., & Jex, S. M. (2002). Incorporating a mulitilevel perspective into occupational stress research: Theoretical, methodological, and practical implications. Journal of Occupational Health Psychology, 7, 265-276. doi:10.1037//1076-8998.7.3.265
15. Boisard, P., Cartron, D., Gollac, M., Valeyre, A., & Besançon, J.-B. (2003). Time and work: Work intensity. Luxembourg: European Foundation for the Improvement of Living and Working Conditions
16. Bolger, N., DeLongis, A., Kessler, R. C., & Schilling, E. A. (1989). Effects of daily stress on negative mood. Journal of Personality and Social Psychology, 57, 808-818. doi:10.1037/0022-3514.57.5.808
17. Brixey, J. J., Robinson, D. J., Johnson, C. W., Johnson, T. R., Turley, J. P., & Zhang, J. (2007). A concept analysis of the phenomenon interruption. Advances in Nursing Science, 30, E26-E42
18. Brose, A., Schmiedek, F., Lövdén, M., & Lindenberger, U. (2011). Normal aging dampens the link between intrusive thoughts and negative affect in reaction to daily stressors. Psychology and Aging, 26, 488-502. doi:10.1037/a0022287
19. Bühner, M., König, C. J., Pick, M., & Krumm, S. (2006). Working memory dimensions as differential predictors of the speed and error aspect of multitasking performance. Human Performance, 19, 253-275. doi:10.1207/s15327043hup1903_4
20. Carstensen, L. L., Fung, H. H., & Charles, S. T. (2003). Socioemotional selectivity theory and the regulation of emotion in the second half of life. Motivation and Emotion, 27, 103-123. doi:10.102 3/A:1024569803230
21. Cohen, R. A. (1993). The neuropsychology of attention. New York: Plenum
22. Colligan, L., & Bass, E. J. (2012). Interruption handling strategies during paediatric medication administration. BMJ Quality & Safety, 21, 912-917. doi:10.1136/bmjqs-2011-000292
23. Conway, N., & Briner, R. (2002). A daily diary study of affective responses to psychological contract breach and exceeded promises. Journal of Organizational Behavior, 23, 287-302. doi:10.1002/job.139
24. Costa, G. (1993). Evaluation of workload in air traffic controllers. Ergonomics, 36, 1111-1120. doi:10.1080/00140139308967982
25. Cranford, J. A., Shrout, P. E., Iida, M., Rafaeli, E., Yip, T., & Bolger, N. (2006). A procedure for evaluating sensitivity to within-person change: Can mood measures in diary studies detect change reliably? Personality and Social Psychology Bulletin, 32, 917-929. doi:10.1177/0146167206287721
26. Delbridge, K. A. (2000). Individual differences in multi-tasking ability: Exploring a nomological network (Unpublished doctoral dissertation). Michigan State University, East Lansing, MI
27. Elfering, A., Grebner, S., Semmer, N. K., Kaiser-Freiburghaus, D., Lauper-Del Ponte, S., & Witschi, I. (2005). Chronic job stressors and job control: Effects on event-relates coping success and wellbeing. Journal of Occupational and Organizational Psychology, 78, 237-252. doi:10.1348/096317905X40088
28. Feldman Barrett, L., & Russell, J. A. (1998). Independence and bipolarity in the structure of current affect. Journal of Personality and Social Psychology, 74, 976-984
29. Fofanova, J., & Vollrath, M. (2011). Distraction while driving: The case of older drivers. Transportation Research Part F, 14, 638-648. doi:10.1016/j.trf.2011.08.005
30. Frese, M., & Zapf, D. (1994). Action as the core of work psychology: A German approach. In H. C. Triandis & M. D. Dunnette (Eds.), Handbook of industrial and organizational psychology (pp. 271-340). Palo Alto, CA: Consulting Psychologists Press
31. Funke, G., Matthews, G., Warm, J. S., & Emo, A. K. (2007). Vehicle automation: A remedy for driver stress? Ergonomics, 50, 1302-1323. doi:10.1080/00140130701318830
32. Gabriel, A. S., Diefendorff, J. M., & Erickson, R. J. (2011). The relations of daily task accomplishment satisfaction with changes in affect: A multilevel study in nurses. Journal of Applied Psychology, 96, 1095-1104. doi:10.1037/a0023937
33. Hasselhorn, H.-M., Tackenberg, P., & Müller, B. H. (2003). Working conditions and intent to leave the profession among nursing staff in Europe. Working Life Research Report 7. National Institute for Working Life, Stockholm
34. Healy, C. M., & McKay, M. F. (2000). Nursing stress: The effects of coping strategies and job satisfaction in a sample of Australian nurses. Journal of Advanced Nursing, 31, 681-688. doi:10.1046/j.1365-2648.2000.01323.x
35. Hedden, T., & Gabrieli, J. D. E. (2004). Insights into the ageing mind: A view from cognitive neuroscience. Nature Reviews Neuroscience, 5, 87-96. doi:10.1038/nrn1323
36. Ho, C.-Y., Nikolic, M. I., Waters, M. J., & Sarter, N. B. (2004). Not now! Supporting interruption management by indicating the modality and urgency of pending tasks. Human Factors, 46, 399-409. doi:10.1518/hfes.46.3.399.50397
37. Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513-524. doi:10.1037/0003-066X.44.3.513
38. Hockey, G. R. J. (1997). Compensatory control in the regulation of human performance under stress and high workload: A cognitive-energetical framework. Biological Psychology, 45, 73-93. doi:10.1016/S0301-0511(96)05223-4
39. Jacobshagen, N., Amstad, F. T., Semmer, N. K., & Kuster, M. (2005). Work-family balance at top management level: Work-family conflict as a mediator of the relationship between stressors and strain. Zeitschrift für Arbeits-und Organisationspsychologie, 49, 208-219. doi:10.1026/0932-4089.49.4.208
40. Jett, Q. R., & George, J. M. (2003). Work interrupted: A closer look at the role of interruptions in organizational life. Academy of Management Review, 28, 494-507. doi:10.5465/AMR.2003.10196791
41. Jones, F., & Fletcher, B. (1996). Taking work home: A study of daily fluctuations in work stressors, effects on moods and impacts on marital partners. Journal of Occupational and Organizational Psychology, 69, 89-106. doi:10.1111/j.2044-8325.1996.tb00602.x
42. Kirmeyer, S. L. (1988). Coping with competing demands: Interruption and the Type A pattern. Journal of Applied Psychology, 73, 621-629. doi:10.1037/0021-9010.73.4.621
43. Kliegel, M., Mackinlay, R., & Jäger, T. (2008). Complex prospective memory: Development across the lifespan and the role of task interruption. Developmental Psychology, 44, 612-617. doi:10.1037/0012-1649.44.2.612
44. König, C. J., Bühner, M., & Mürling, G. (2005). Working memory, fluid intelligence, and attention are predictors of multitasking performance, but polychronicity and extraversion are not. Human Performance, 18, 243-266. doi:10.1207/s15327043hup1803_3
45. Konradt, U., Hertel, G., & Schmook, R. (2003). Quality of management by objectives, task-related stressors and non-task-related stressors as predictors of stress and job satisfaction among teleworkers. European Journal of Work and Organizational Psychology, 12, 61-80. doi:10.1080/13594320344000020
46. Kray, J., & Lindenberger, U. (2000). Adult age differences in task switching. Psychology of Aging, 15, 126-147
47. Larsen, R. J., & Diener, E. (1992). Promises and problems with the circumplex model of emotion. In M. S. Clark (ed.), Review of personality and social psychology (Vol. 13, pp. 25-59). Newbury Park, CA: Sage
48. Mark, G., Gudith, D., & Klocke, U. (2008). The cost of interrupted work: More speed and stress. CHI 2008 Proceedings, 107-110. doi:10.1145/1357054.1357072
49. Matrix Insight. (2012). EU level collaboration on forecasting health workforce needs, workforce planning and health workforce trends-A feasibility study. Brussels, Belgium: The European Commission
50. Matthews, G., Jondes, D. M., & Chamberlain, A. G. (1990). Refining the measurement of mood: The UWIST mood adjective checklist. British Journal of Psychology, 81, 17-42. doi:10.1111/j.2044-8295.1990.tb02343.x
51. Mohr, G., Müller, A., Rigotti, T., Aycan, Z., & Tschan F. (2006). The assessment of psychological strain in work contexts: Concerning the structural equivalency of nine language adaptations of the irritation scale. European Journal of Psychological Assessment, 22, 198-206. doi:10.1027/1015-5759.22.3.198
52. Mohr, G., Rigotti, T., & Müller, A. (2005). Irritation-ein Instrument zur Erfassung psychischer Beanspruchung im Arbeitskontext. Skalen-und Itemparameter aus 15 Studien. [Irritation-an instrument assessing mental strain in working contexts. Scale and item parameters from 15 studies]. Zeitschrift für Arbeits-und Organisationspsychologie, 49, 44-48. doi:10.1026/0932-4089.49.1.44
53. Monk, C. A., Boehm-Davis, D. A., & Trafton, J. G. (2004). Recovering from interruptions: Implications for driver distraction research. Human Factors, 46, 650-663. doi:10.1518/hfes.46.4.650.56816
54. Monsell, S. (2003). Task switching. Trends in Cognitive Sciences, 7, 134-140. doi:10.1016/S1364-6613(03)00028-7
55. Nezlek, J. B., Schröder-Abé, M., & Schütz, A. (2006). Mehrebenenanalysen in der psychologischen Forschung-Vorteile und Möglichkeiten der Mehrebenenmodellierung mit Zufallskoeffizienten [Multilevel analyses in psychological research. Advantages and potential of multilevel random coefficient modeling]. Psychologische Rundschau, 57, 213-223. doi:10.1026/0033-3042.57.4.213
56. Ohly, S., Sonnentag, S., Niessen, C., & Zapf, D. (2010). Diary studies in organizational research: An introduction and some practical recommendations. Journal of Personnel Psychology, 9, 79-93. doi:10.1027/1866-5888/a000009
57. Posner, M. I., & Boies, S. J. (1971). Components of attention. Psychological Review, 78, 391-408. doi:10.1037/h0031333
58. R Core Team. (2014). R: A language and environment for statistical computing. Vienna, Austria: R Foundation for Statistical Computing. Retrieved from http://www.R-project.org/
59. Ratcliff, R. (1993). Methods for dealing with reaction time outliers. Psychological Bulletin, 114, 510-532
60. Reis, H. T., & Gable, S. L. (2000). Event-sampling and other methods for studying everyday experience. In H. T. Reis & C. M. Judd (Eds.), Handbook of research methods in social and personality psychology (pp. 190-222). Cambridge, UK: Cambridge University Press
61. Riby, L. M., Perfect, T. J., & Stollery, B. T. (2004). The effects of age and task domain on dual task performance: A meta-analysis. European Journal of Cognitive Psychology, 16, 863-891. doi:10.1080/09541440340000402
62. Salthouse, T. A. (1996). The processing-speed theory of adult age differences in cognition. Psychological Review, 103, 403-428. doi:10.1037/0033-295X.103.3.403
63. Salthouse, T. A. (2012). Consequences of age-related cognitive declines. Annual Review of Psychology, 63, 201-226. doi:10.1146/annurev-psych-120710-100328
64. Salvucci, D. D. (2005). A multitasking general executive for compound continuous tasks. Cognitive Science, 29, 457-492. doi:10.1207/s15516709cog0000_19
65. Salvucci, D. D., Taatgen, N. A., & Borst, J. P. (2009). Toward a unified theory of the multitasking continuum: From concurrent performance to task switching, interruption, and resumption. New York: ACM Press
66. Schalk, R., van Veldhoven, M., Lange, A. H., de Witte, H., Kraus, K., Stamov-Roßnagel, C., Zacher, H. (2010). Moving European research on work and ageing forward: Overview and agenda. European Journal of Work and Organizational Psychology, 19, 76-101. doi:10.1080/13594320802674629
67. Schimmack, U. (1999). Strukturmodelle der Stimmungen: Rückschau, Rundschau und Ausschau [Structural model of moods: Retrospect, review and preview]. Psychologische Rundschau, 50, 90-97. doi:10.1026//0033-3042.50.2.90
68. Schimmack, U., & Grob, A. (2000). Dimensional models of core affect: A quantitative comparison by means of structural equation modeling. European Journal of Personality, 14, 325-345. doi:10.1002/1099-0984(200007/08)14:4<325::AIDPER380> 3.0.CO;2-I
69. Semmer, N. (1996). Individual differences, work stress and health. In M. J. Schabracq, J. A. M. Winnubst, & C. L. Cooper (Eds.), Handbook of work and health psychology (pp. 83-120). Chichester, UK: Wiley
70. Semmer, N., Zapf, D., & Dunckel, H. (1999). Instrument zur Stressbezogenen Tätigkeitsanalyse (ISTA) [Instrument for stressrelated task analysis (ISTA)]. In H. Dunckel (Hrsg.), Handbuch psychologischer Arbeitsanalyseverfahren. Zürich, Switzerland: vdf-Hochschulverlag
71. Sonnentag, S. (2001). Work, recovery activities, and individual wellbeing: A diary study. Journal of Occupational Health Psychology, 6, 196-210. doi: 10.1037/1076-8998.6.3.196
72. Stawski, R. S., Almeida, D. M., Lachman, M. E., Tun, P. A., & Rosnick, C. B. (2010). Fluid cognitive ability is associated with greater exposure and smaller reactions to daily stressors. Psychology and Aging, 25, 330-342. doi:10.1037/a0018246
73. Sturm, W., Simone, A. de, Krause, B. J., Specht, K., Hesselmann, V., Radermacher, I., Willmes, K. (1999). Functional anatomy of intrinsic alertness: Evidence for a fronto-parietal-thalamic-brainstem network in the right hemisphere. Neuropsychologia, 37, 797-805. doi:10.1016/S0028-3932(98)00141-9
74. Sturm, W., & Willmes, K. (2001). On the functional neuroanatomy of intrinsic and phasic alertness. NeuroImage, 14, S76-S84. doi:10.1006/nimg.2001.0839
75. Teuchmann, K., Totterdell, P., & Parker, S. K. (1999). Rushed, unhappy, and drained: An experience sampling study of relations between time pressure, perceived control, mood, and emotional exhaustion in a group of accountants. Journal of Occupational Health Psychology, 4, 37-54. doi:10.1037/1076-8998.4.1.37
76. Trafton, J. G., Altmann, E. M., Brock, D. P., & Mintz, F. (2003). Preparing to resume an interrupted task: Effects of prospective goal encoding and retrospective rehearsal. International Journal of Human-Computer Studies, 58, 583-603. doi:10.1016/S1071-5819(03)00023-5
77. U.S. Department of Health and Human Services, Health Resources and Services Administration, & National Center for Health Workforce Analysis. (2013). Projecting the Supply and Demand for Primary Care Practitioners Through 2020. Rockville, MD: U.S. Department of Health and Human Services
78. Van der Heijden, B. (2003). The relationship between career mobility and occupational expertise: A retrospective study among higherlevel Dutch professionals in three age groups. Employee Relations, 25, 81-109. doi:10.1108/01425450310453535
79. Waldman, D. A., & Avolio, B. J. (1986). A meta-analysis of age differences in job performance. Journal of Applied Psychology, 71, 33-38. doi:10.1037/0021-9010.71.1.33
80. Wedegaertner, F., Arnhold,-Kerri, S., Sittaro, N.-A., Bleich, S., Geyer, S., & Lee, W. E. (2013). Depression-and anxiety-related sick leave and the risk of permanent disability and mortality in the working population in Germany: A cohort study. BMC Public Health, 13, 145. doi:10.1186/1471-2458-13-145
81. Wegge, J., Roth, C., Neubach, B., Schmidt, K.-H., & Kanfer, R. (2008). Age and gender diversity as determinants of performance and health in a public organization: The role of task complexity and group size. Journal of Applied Psychology, 93, 13011-13013. doi:10.1037/a0012680
82. Weigl, M., Müller, A., Vincent, C., Angerer, P., & Sevdalis, N. (2012). The association of workflow interruptions and hospital doctors' workload: A prospective observational study. BMJ Quality & Safety, 21, 399-407. doi:10.1136/bmjqs-2011-000188
83. Wilhelm, P., & Schoebi, D. (2007). Assessing mood in daily life. Structural validity, sensitivity to change, and reliability of a short-scale to measure three basic dimensions of mood. European Journal of Psychological Assessment, 23, 258-267. doi:10.1027/1015-5759.23.4.258
84. Zacher, H. (2015). Successful aging at work. Work, Aging and Retirement, 1, 4-25. doi:10.1093/workar/wau006
85. Zimmermann, P., & Fimm, B. (2002). A test battery for attentional performance. In M. Leclercq & P. Zimmermann (Eds.), Applied neuropsychology of attention. Theory, diagnosis and rehabilitation (pp. 110-151). London, UK: Psychology Press
86. Zimmermann, P., & Fimm, B. (2012). Testbatterie zur Aufmerksamkeitsprüfung-Version 2.3 [A test battery for attentional performance-Version 2.3]. Herzogenrath, Germany: Psychologische Testsysteme
87. Zohar, D. (1999). When things go wrong: The effect of daily work hassles on effort exertion and negative mood. Journal of Occupational and Organizational Psychology, 72, 265-228. doi:10.1348/096317999166671