The human factor in SCM: Introducing a meta-theory of behavioral supply chain management

International Journal of Physical Distribution and Logistics Management

Volumn 47, Issue 4, 2017, Pages 238-262

  Schorsch, Timm ^a   Wallenburg, Carl Marcus ^a   Wieland, Andreas ^b  

^a WHU OTTO BEISHEIM SCHOOL OF MANAGEMENT   (Germany)

^b Department of International Economics and Management   (Denmark)

Author keywords

Behavioural research; Humans in supply chains; Psychology; Supply chain management; Systematic literature review

Indexed keywords

EID: 85017615238     PISSN: 09600035     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJPDLM-10-2015-0268     Document Type: Article

References (89)

1. *Adriaanse, L.S. and Rensleigh, C. (2013), “Web of science, Scopus and Google scholar: a content comprehensiveness comparison”, Electronic Library, Vol. 31 No. 6, pp. 727-744.
2. Ancarani, A., Di Mauro, C. and D’Urso, D. (2013), “A human experiment on inventory decisions under supply uncertainty”, International Journal of Production Economics, Vol. 142 No. 1, pp. 61-73.
3. *Autry, C.W., Williams, B.D. and Golicic, S. (2014), “Relational and process multiplexity in vertical supply chain triads: an exploration in the US restaurant industry”, Journal of Business Logistics, Vol. 35 No. 1, pp. 52-70.
4. Bendoly, E., Donohue, K. and Schultz, K.L. (2006), “Behavior in operations management: assessing recent findings and revisiting old assumptions”, Journal of Operations Management, Vol. 24 No. 6, pp. 737-752.
5. Bendoly, E., Croson, R., Goncalves, P. and Schultz, K.L. (2010), “Bodies of knowledge for research in behavioral operations”, Production and Operations Management, Vol. 19 No. 4, pp. 434-452.
6. Boudreau, J., Hopp, W., Mcclain, J.O. and Thomas, L.J. (2003), “On the interface between operations and human resources management”, Manufacturing & Service Operations Management, Vol. 5 No. 3, pp. 179-202.
7. Brass, D.J., Galaskiewicz, J., Greve, H.R. and Wenpin, T. (2004), “Taking stock of networks and organizations: a multilevel perspective”, Academy of Management Journal, Vol. 47 No. 6, pp. 795-817.
8. Briner, R.B., Denyer, D. and Rousseau, D.M. (2009), “Evidence-based management: concept cleanup time?”, Academy of Management Perspectives, Vol. 23 No. 4, pp. 19-32.
9. *Cantor, D.E. and Katok, E. (2012), “Production smoothing in a serial supply chain: a laboratory investigation”, Transportation Research: Part E, Vol. 48 No. 4, pp. 781-794.
10. Cantor, D.E., MacDonald, J.R. and Crum, M.R. (2011), “The influence of workplace justice perceptions on commercial driver turnover intentions”, Journal of Business Logistics, Vol. 32 No. 3, pp. 274-286.
11. Carter, C.R., Meschnig, G. and Kaufmann, L. (2015), “Moving to the next level: why our discipline needs more multilevel theorization”, Journal of Supply Chain Management, Vol. 51 No. 4, pp. 94-102.
12. Cohen, J. (1960), “A coefficient of agreement for nominal scales”, Educational and Psychological Measurement, Vol. 20 No. 1, pp. 37-46.
13. Croson, R., Schultz, K.L., Siemsen, E. and Yeo, M.L. (2013), “Behavioral operations: the state of the field”, Journal of Operations Management, Vol. 31 Nos 1/2, pp. 1-5.
14. Deck, C. and Smith, V. (2013), “Using laboratory experiments in logistics and supply chain research”, Journal of Business Logistics, Vol. 34 No. 1, pp. 6-14.
15. DeLamater, J.D., Myers, D.J. and Collett, J.L. (2014), Social Psychology, Westview Press, New York, NY.
16. Delbufalo, E. (2012), “Outcomes of inter-organizational trust in supply chain relationships: a systematic literature review and a meta-analysis of the empirical evidence”, Supply Chain Management: An International Journal, Vol. 17 No. 4, pp. 377-402.
17. Denk, N., Kaufmann, L. and Carter, C.R. (2012), “Increasing the rigor of grounded theory research – a review of the SCM literature”, International Journal of Physical Distribution & Logistics Management, Vol. 42 Nos 8/9, pp. 742-763.
18. Denyer, D. and Tranfield, D. (2009), “Producing a systematic review”, in Buchanan, D.A. and Bryman, A. (Eds), The Sage Handbook of Organizational Research Methods, Sage Publications Ltd, London, pp. 671-689.
19. Deshpande, R. and Webster, F.E. Jr (1989), “Organizational culture and marketing: defining the research agenda”, Journal of Marketing, Vol. 53 No. 1, pp. 3-15.
20. Donohue, K. and Siemsen, E. (2011), “Behavioral operations: applications in supply chain management”, in Cochran, J.J. (Ed.), Wiley Encyclopedia of Operations Research and Management Science, John Wiley & Sons, Inc., Hoboken, pp. 1-12.
21. Duff, A. (1996), “The literature search: a library-based model for information skills instruction”, Library Review, Vol. 45 No. 4, pp. 14-18.
22. Durach, C.F., Kembro, J. and Wieland, A. (2014), “A guide to the systematic literature review methodology in supply chain management: recommendations for authors, reviewers and editors”, paper presented at the CSCMP European Research Seminar (ERS) on Logistics and SCM, April 28-29, Düsseldorf.
23. Durach, C.F., Wieland, A. and Machuca, J.A.D. (2015), “Antecedents and dimensions of supply chain robustness: a systematic literature review”, International Journal of Physical Distribution & Logistics Management, Vol. 45 Nos 1/2, pp. 118-137.
24. *Ebrahim-Khanjari, N., Hopp, W. and Iravani, S.M.R. (2012), “Trust and information sharing in supply chains”, Production & Operations Management, Vol. 21 No. 3, pp. 444-464.
25. *Eckerd, S., Hill, J., Boyer, K.K., Donohue, K. and Ward, P.T. (2013), “The relative impact of attribute, severity, and timing of psychological contract breach on behavioral and attitudinal outcomes”, Journal of Operations Management, Vol. 31 Nos 7/8, pp. 567-578.
26. Ellinger, A.E. and Chapman, K. (2016), “IJPDLM’s 45th anniversary: a retrospective bibliometric analysis and future directions”, International Journal of Physical Distribution & Logistics Management, Vol. 46 No. 1, pp. 2-18.
27. Ellingsen, I.T., Størksen, I. and Stephens, P. (2010), “Q methodology in social work research”, International Journal of Social Research Methodology, Vol. 13 No. 5, pp. 395-409.
28. Elsner, W. (2010), “The process and a simple logic of ‘meso’: emergence and the co-evolution of institutions and group size”, Journal of Evolutionary Economics, Vol. 20 No. 3, pp. 445-477.
29. *Eroglu, C. and Knemeyer, A.M. (2010), “Exploring the potential effects of forecaster motivational orientation and gender on judgmental adjustments of statistical forecasts”, Journal of Business Logistics, Vol. 31 No. 1, pp. 179-195.
30. Fawcett, S.E. and Waller, M.A. (2014), “Supply chain game changers – mega, nano, and virtual trends – and forces that impede supply chain design (i.e. building a winning team)”, Journal of Business Logistics, Vol. 35 No. 3, pp. 157-164.
31. Frankel, R., Bolumole, Y.A., Eltantawy, R.A., Paulraj, A. and Gundlach, G.T. (2008), “The domain and scope of SCM’s foundational disciplines – insights and issues to advance research”, Journal of Business Logistics, Vol. 29 No. 1, pp. 1-30.
32. Fulmer, C.A. and Ostroff, C. (2016), “Convergence and emergence in organizations: an integrative framework and review”, Journal of Organizational Behavior, Vol. 37, pp. S122-S145.
33. Gammelgaard, B. (2004), “Schools in logistics research? A methodological framework for analysis of the discipline”, International Journal of Physical Distribution & Logistics Management, Vol. 34 No. 6, pp. 479-491.
34. Gino, F. and Pisano, G. (2008), “Toward a theory of behavioral operations”, Manufacturing & Service Operations Management, Vol. 10 No. 4, pp. 676-691.
35. Giunipero, L.C., Hooker, R.E., Joseph-Matthews, S., Yoon, T.E. and Brudvig, S. (2008), “A decade of SCM literature: past, present and future implications”, Journal of Supply Chain Management, Vol. 44 No. 4, pp. 66-86.
36. *Gligor, D.M. and Autry, C.W. (2012), “The role of personal relationships in facilitating supply chain communications: a qualitative study”, Journal of Supply Chain Management, Vol. 48 No. 1, pp. 24-43.
37. *Gligor, D.M. and Holcomb, M. (2013), “The role of personal relationships in supply chains: an exploration of buyers and suppliers of logistics services”, The International Journal of Logistics Management, Vol. 24 No. 3, pp. 328-355.
38. *Gurnani, H., Ramachandran, K., Ray, S. and Xia, Y. (2014), “Ordering behavior under supply risk: an experimental investigation”, Manufacturing & Service Operations Management, Vol. 16 No. 1, pp. 61-75.
39. *Hartmann, E. and Herb, S. (2014), “Opportunism risk in service triads – a social capital perspective”, International Journal of Physical Distribution & Logistics Management, Vol. 44 No. 3, pp. 242-256.
40. Havila, V., Johanson, J. and Thilenius, P. (2004), “International business-relationship triads”, International Marketing Review, Vol. 21 No. 2, pp. 172-186.
41. *Hill, J.A., Eckerd, S., Wilson, D. and Greer, B. (2009), “The effect of unethical behavior on trust in a buyer-supplier relationship: the mediating role of psychological contract violation”, Journal of Operations Management, Vol. 27 No. 4, pp. 281-293.
42. *Holma, A.M. (2012), “Interpersonal interaction in business triads – case studies in corporate travel purchasing”, Journal of Purchasing & Supply Management, Vol. 18 No. 2, pp. 101-112.
43. House, R., Rousseau, D.M. and Thomas-Hunt, M. (1995), “The meso paradigm: a framework for the integration of micro and macro organizational behavior”, Research in Organizational Behavior, Vol. 17 No. 3, pp. 71-114.
44. *Huang, X., Gattiker, T.F. and Schwarz, J.L. (2008), “Interpersonal trust formation during the supplier selection process: the role of the communication channel”, Journal of Supply Chain Management, Vol. 44 No. 3, pp. 53-75.
45. Huo, B., Han, Z., Chen, H. and Zhao, X. (2015), “The effect of high-involvement human resource management practices on supply chain integration”, International Journal of Physical Distribution & Logistics Management, Vol. 45 No. 8, pp. 716-746.
46. *Hyndman, K., Kraiselburd, S. and Watson, N. (2014), “Coordination in games with strategic complementarities: an experiment on fixed vs random matching”, Production & Operations Management, Vol. 23 No. 2, pp. 221-238.
47. *Joshi, A.W. and Arnold, S.J. (1998), “How relational norms affect compliance in industrial buying”, Journal of Business Research, Vol. 41 No. 2, pp. 105-114.
48. *Kalkanci, B., Chen, K.-Y. and Erhun, F. (2011), “Contract complexity and performance under asymmetric demand information: an experimental evaluation”, Management Science, Vol. 57 No. 4, pp. 689-704.
49. *Kalkancı, B., Chen, K.-Y. and Erhun, F. (2014), “Complexity as a contract design factor: a human-to-human experimental study”, Production & Operations Management, Vol. 23 No. 2, pp. 269-284.
50. Landis, J.R. and Koch, G.G. (1977), “The measurement of observer agreement for categorical data”, Biometrics, Vol. 33 No. 1, pp. 159-174.
51. *Lioukas, C.S. and Reuer, J.J. (2015), “Isolating trust outcomes from exchange relationships: social exchange and learning benefits of prior ties in alliances”, Academy of Management Journal, Vol. 58 No. 6, pp. 1826-1847.
52. Loch, C.H. and Wu, Y. (2005), “Behavioral operations management”, Foundations and Trends in Technology, Information and Operations Management, Vol. 1 No. 3, pp. 121-232.
53. *Loch, C.H. and Wu, Y. (2008), “Social preferences and supply chain performance: an experimental study”, Management Science, Vol. 54 No. 11, pp. 1835-1849.
54. Mentzer, J.T., Dewitt, W., Keebler, J.S., Soonhoong, M., Nix, N.W., Smith, C.D. and Zacharia, Z.G. (2001), “Defining supply chain management”, Journal of Business Logistics, Vol. 22 No. 2, pp. 1-25.
55. *Moritz, B., Siemsen, E. and Kremer, M. (2014), “Judgmental forecasting: cognitive reflection and decision speed”, Production & Operations Management, Vol. 23 No. 7, pp. 1146-1160.
56. *Oliva, R. and Watson, N. (2009), “Managing functional biases in organizational forecasts: a case study of consensus forecasting in supply chain planning”, Production & Operations Management, Vol. 18 No. 2, pp. 138-151.
57. Oliva, R. and Watson, N. (2011), “Cross-functional alignment in supply chain planning: a case study of sales and operations planning”, Journal of Operations Management, Vol. 29 No. 5, pp. 434-448.
58. *Özer, Ö., Zheng, Y. and Ren, Y. (2014), “Trust, trustworthiness, and information sharing in supply chains bridging China and the United States”, Management Science, Vol. 60 No. 10, pp. 2435-2460.
59. *Parker, D.W. and Russell, K.A. (2004), “Outsourcing and inter/intra supply chain dynamics: strategic management issues”, Journal of Supply Chain Management, Vol. 40 No. 4, pp. 56-68.
60. *Peinkofer, S.T., Esper, T.L., Smith, R.J. and Williams, B.D. (2015), “Assessing the impact of price promotions on consumer response to online stockouts”, Journal of Business Logistics, Vol. 36 No. 3, pp. 260-272.
61. Pilbeam, C., Alvarez, G. and Wilson, H. (2012), “The governance of supply networks: a systematic literature review”, Supply Chain Management: An International Journal, Vol. 17 No. 4, pp. 358-376.
62. *Ramström, J. (2008), “Inter-organizational meets inter-personal: an exploratory study of social capital processes in relationships between Northern European and ethnic Chinese firms”, Industrial Marketing Management, Vol. 37 No. 5, pp. 502-512.
63. *Ribbink, D. and Grimm, C.M. (2014), “The impact of cultural differences on buyer-supplier negotiations: an experimental study”, Journal of Operations Management, Vol. 32 No. 3, pp. 114-126.
64. Russell, E.S., Morris, C.R., Mackenzie, W.L. and Goldstein, J.A. (2014), “The notion of emergence”, Emergence: Complexity & Organization, Vol. 16 No. 1, pp. 131-168.
65. Sachan, A. and Datta, S. (2005), “Review of supply chain management and logistics research”, International Journal of Physical Distribution & Logistics Management, Vol. 35 Nos 9/10, pp. 664-705.
66. Schoenherr, T. and Speier-Pero, C. (2015), “Data science, predictive analytics, and big data in supply chain management: current state and future potential”, Journal of Business Logistics, Vol. 36 No. 1, pp. 120-132.
67. *Schweitzer, M.E. and Cachon, G.P. (2000), “Decision bias in the newsvendor problem with a known demand distribution: experimental evidence”, Management Science, Vol. 46 No. 3, pp. 404-420.
68. Simchi-Levi, D., Kaminsky, P. and Simchi-Levi, E. (2008), Designing and Managing the Supply Chain: Concepts, Strategies & Case Studies, McGraw-Hill College, New York, NY.
69. Stadtler, H. (2005), “Supply chain management and advanced planning – basics, overview and challenges”, European Journal of Operational Research, Vol. 163 No. 3, pp. 575-588.
70. *Sterman, J.D. (1989), “Modeling managerial behavior: misperceptions of feedback in a dynamic decision making experiment”, Management Science, Vol. 35 No. 3, pp. 321-339.
71. Stock, J.R. and Boyer, S.L. (2009), “Developing a consensus definition of supply chain management: a qualitative study”, International Journal of Physical Distribution & Logistics Management, Vol. 39 No. 8, pp. 690-711.
72. Suddaby, R. (2015), “Editor’s comments: why theory?”, Academy of Management Review, Vol. 4015 No. 1, pp. 1-5.
73. Sweeney, E. (2013), “The people dimension in logistics and supply chain management – its role and importance”, in Passaro, R. and Thomas, A. (Eds), SCM Perspectives, Issues and Cases, McGraw-Hill, Milan, pp. 73-82.
74. *Tangpong, C., Hung, K.T. and Ro, Y.K. (2010), “The interaction effect of relational norms and agent cooperativeness on opportunism in buyer–supplier relationships”, Journal of Operations Management, Vol. 28 No. 5, pp. 398-414.
75. Tarí, J. (2011), “Research into quality management and social responsibility”, Journal of Business Ethics, Vol. 102 No. 4, pp. 623-638.
76. *Tokar, T. (2010), “Behavioural research in logistics and supply chain management”, The International Journal of Logistics Management, Vol. 21 No. 1, pp. 89-103.
77. Tokar, T., Aloysius, J., Waller, M. and Hawkins, D.L. (2016), “Exploring framing effects in inventory control decisions: violations of procedure invariance”, Production & Operations Management, Vol. 25 No. 2, pp. 306-329.
78. *Tokar, T., Aloysius, J., Williams, B. and Waller, M. (2014), “Bracing for demand shocks: an experimental investigation”, Journal of Operations Management, Vol. 32 No. 4, pp. 205-216.
79. Tranfield, D., Denyer, D. and Smart, P. (2003), “Towards a methodology for developing evidence – informed management knowledge by means of systematic review”, British Journal of Management, Vol. 14 No. 3, pp. 207-222.
80. *Tsanos, C.S., Zografos, K.G. and Harrison, A. (2014), “Developing a conceptual model for examining the supply chain relationships between behavioural antecedents of collaboration, integration and performance”, The International Journal of Logistics Management, Vol. 25 No. 3, pp. 418-462.
81. Wallenburg, C.M., Cahill, D.L., Michael Knemeyer, A. and Goldsby, T.J. (2011), “Commitment and trust as drivers of loyalty in logistics outsourcing relationships: cultural differences between the United States and Germany”, Journal of Business Logistics, Vol. 32 No. 1, pp. 83-98.
82. Waller, M.A. and Fawcett, S.E. (2013), “Data science, predictive analytics, and big data: a revolution that will transform supply chain design and management”, Journal of Business Logistics, Vol. 34 No. 2, pp. 77-84.
83. Ward, P.T., Bicklord, D.J. and Leong, G.K. (1996), “Configurations of manufacturing strategy, business strategy, environment and structure”, Journal of Management, Vol. 22 No. 4, pp. 597-626.
84. Whipple, J.M., Griffis, S.E. and Daugherty, P.J. (2013), “Conceptualizations of trust: can we trust them?”, Journal of Business Logistics, Vol. 34 No. 2, pp. 117-130.
85. Wieland, A., Handfield, R. and Durach, C.F. (2016), “Mapping the landscape of future research themes in supply chain management”, Journal of Business Logistics, Vol. 37 No. 3, pp. 1-8.
86. Wong, C., Skipworth, H., Godsell, J. and Achimugu, N. (2012), “Towards a theory of supply chain alignment enablers: a systematic literature review”, Supply Chain Management: An International Journal, Vol. 17 No. 4, pp. 419-437.
87. *Wu, D.Y. (2013), “The impact of repeated interactions on supply chain contracts: a laboratory study”, International Journal of Production Economics, Vol. 142 No. 1, pp. 3-15.
88. *Wu, D.Y. and Katok, E. (2006), “Learning, communication, and the bullwhip effect”, Journal of Operations Management, Vol. 24 No. 6, pp. 839-850.
89. Zhao, Y. and Zhao, X. (2015), “On human decision behavior in multi-echelon inventory management”, International Journal of Production Economics, Vol. 161, pp. 116-128.