The Intangibility of e-Services: Effects on Perceived Risk and Acceptance

Data Base for Advances in Information Systems

Volumn 41, Issue 2, 2010, Pages 110-131

  Featherman, Mauricio S ^a   Wells, John D ^a  

^a WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

B2C e commerce; causal models; e services; selfservice technology; structural equation models; survey research; technology adoption; theory building

Indexed keywords

EID: 85016084522     PISSN: 00950033     EISSN: None     Source Type: Journal    
DOI: 10.1145/1795377.1795384     Document Type: Article

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