메뉴 건너뛰기




Volumn 14, Issue 3, 2005, Pages 273-287

Designing consumer interfaces for experiential tasks: An empirical investigation

Author keywords

Consumer behavior; Domain familiarity; Electronic commerce; Experiential tasks; Human compter interaction; Information presentation; Interface design; Mental models; Metaphor

Indexed keywords


EID: 30744452505     PISSN: 0960085X     EISSN: 14769344     Source Type: Journal    
DOI: 10.1057/palgrave.ejis.3000516     Document Type: Article
Times cited : (33)

References (62)
  • 1
    • 0036015953 scopus 로고    scopus 로고
    • Assessing a firm's web presence: A heuristic evaluation procedure for the measurement of usability
    • AGARWAL R and VENKATESH V (2002) Assessing a firm's web presence: a heuristic evaluation procedure for the measurement of usability. Information Systems Research 13(2), 168-186.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 168-186
    • Agarwal, R.1    Venkatesh, V.2
  • 2
    • 0031489305 scopus 로고    scopus 로고
    • Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic marketplaces
    • ALBA J, LYNCH J, WEITZ B, JANISZEWSKI C, LUTZ R, SAWYER A and WOOD S (1997) Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing 61(3), 38-53.
    • (1997) Journal of Marketing , vol.61 , Issue.3 , pp. 38-53
    • Alba, J.1    Lynch, J.2    Weitz, B.3    Janiszewski, C.4    Lutz, R.5    Sawyer, A.6    Wood, S.7
  • 4
    • 0025747183 scopus 로고
    • Individual differences in human-computer interaction
    • AYKIN NM and AYKIN T (1991) Individual differences in human-computer interaction. Computers & Industrial Engineering 20(3), 373-379.
    • (1991) Computers & Industrial Engineering , vol.20 , Issue.3 , pp. 373-379
    • Aykin, N.M.1    Aykin, T.2
  • 6
    • 55249116873 scopus 로고
    • An investigation of the effectiveness of color and graphical information presentation under varying time constraints
    • BENBASAT I and DEXTER AS (1986a) An investigation of the effectiveness of color and graphical information presentation under varying time constraints. MIS Quarterly 10(1), 59-81.
    • (1986) MIS Quarterly , vol.10 , Issue.1 , pp. 59-81
    • Benbasat, I.1    Dexter, A.S.2
  • 7
    • 0022810351 scopus 로고
    • An experimental program investigating color-enhanced and graphical information presentation: An integration of the findings
    • BENBASAT I and DEXTER AS (1986b) An experimental program investigating color-enhanced and graphical information presentation: an integration of the findings. Communications of the ACM 29(11), 1094-1105.
    • (1986) Communications of the ACM , vol.29 , Issue.11 , pp. 1094-1105
    • Benbasat, I.1    Dexter, A.S.2
  • 8
    • 0002622088 scopus 로고
    • Memory factors in consumer choice: A review
    • BETTMAN JR (1979) Memory factors in consumer choice: a review. Journal of Marketing 43(2), 37-53.
    • (1979) Journal of Marketing , vol.43 , Issue.2 , pp. 37-53
    • Bettman, J.R.1
  • 9
    • 84867344946 scopus 로고
    • Effects of information presentation format on consumer information acquisition strategies
    • BETTMAN JR and KAKKAR P (1977) Effects of information presentation format on consumer information acquisition strategies, Journal of Consumer Research 3(4), 233-240.
    • (1977) Journal of Consumer Research , vol.3 , Issue.4 , pp. 233-240
    • Bettman, J.R.1    Kakkar, P.2
  • 10
    • 0005411160 scopus 로고    scopus 로고
    • Cyborg's dilemma: Progressive embodiment in virtual environments
    • BIOCCA F (1997) Cyborg's dilemma: progressive embodiment in virtual environments, Journal of Computer-Mediated Communication 3(2), URL: http://www.ascusc.org/jcmc/vol3/issue3/.
    • (1997) Journal of Computer-Mediated Communication , vol.3 , Issue.2
    • Biocca, F.1
  • 11
    • 0036400813 scopus 로고    scopus 로고
    • Technology and the customer interface: What consumers want in the physical and virtual store
    • BURKE R (2002) Technology and the customer interface: what consumers want in the physical and virtual store, Journal of the Academy of Marketing Science 30(4), 411-432.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 411-432
    • Burke, R.1
  • 13
    • 0002800656 scopus 로고
    • Interface metaphors and user interface design
    • HELANDER M, Ed, Elsevier Science Publishers B.V., North-Holland
    • CARROLL JM, MACK RL and KELLOGG WA (1988) Interface metaphors and user interface design, In Handbook of Human-Computer Interaction (HELANDER M, Ed), pp. 67-85, Elsevier Science Publishers B.V., North-Holland.
    • (1988) Handbook of Human-computer Interaction , pp. 67-85
    • Carroll, J.M.1    Mack, R.L.2    Kellogg, W.A.3
  • 15
    • 0002427977 scopus 로고    scopus 로고
    • Impact of information presentation modes on online shopping: An empirical evaluation of a broadband interactive shopping service
    • CHAU PYK, AU G and TAM KY (2000) Impact of information presentation modes on online shopping: an empirical evaluation of a broadband interactive shopping service. Journal of Organizational Computing and Electronic Commerce 10, 1-22.
    • (2000) Journal of Organizational Computing and Electronic Commerce , vol.10 , pp. 1-22
    • Chau, P.Y.K.1    Au, G.2    Tam, K.Y.3
  • 17
    • 0022526125 scopus 로고
    • Understanding the effectiveness of computer graphics for decision support: A cumulative experimental approach
    • DICKSON GW, DESANCTIS G and MCBRIDE DJ (1986) Understanding the effectiveness of computer graphics for decision support: a cumulative experimental approach. Communications of the ACM 29(1), 40-47.
    • (1986) Communications of the ACM , vol.29 , Issue.1 , pp. 40-47
    • Dickson, G.W.1    Desanctis, G.2    Mcbride, D.J.3
  • 18
    • 0032347623 scopus 로고    scopus 로고
    • A city metaphor to support navigation in complex information spaces
    • DIEBERGER A and FRANK AU (1998) A city metaphor to support navigation in complex information spaces. Journal of Visual Languages and Computing 9(6), 597-622.
    • (1998) Journal of Visual Languages and Computing , vol.9 , Issue.6 , pp. 597-622
    • Dieberger, A.1    Frank, A.U.2
  • 20
    • 0002281216 scopus 로고
    • Working with interface metaphors
    • (LAUREL B, Ed), Addison-Wesley, Reading, MA
    • ERICKSON TD (1990) Working with interface metaphors. In The Art of Human-Computer Interface Design (LAUREL B, Ed), pp 65-73, Addison-Wesley, Reading, MA.
    • (1990) The Art of Human-computer Interface Design , pp. 65-73
    • Erickson, T.D.1
  • 21
    • 0004196619 scopus 로고
    • Lawrence Erlbaum Associates, Hillsdale, NJ
    • GENTNER DR and STEVENS AL (1983) (Eds), Mental Models. Lawrence Erlbaum Associates, Hillsdale, NJ.
    • (1983) Mental Models
    • Gentner, D.R.1    Stevens, A.L.2
  • 24
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer-mediated environments: Conceptual foundations
    • HOFFMAN DL and NOVAK TP (1996) Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing 60(3), 50-68.
    • (1996) Journal of Marketing , vol.60 , Issue.3 , pp. 50-68
    • Hoffman, D.L.1    Novak, T.P.2
  • 25
    • 0003499437 scopus 로고    scopus 로고
    • Interaction Effects in Factorial Analysis of Variance
    • Sage Publications, Thousand Oaks, CA
    • JACCARD J (1998) Interaction Effects in Factorial Analysis of Variance. In Series: Quantitative Applications in the Social Sciences. Sage Publications, Thousand Oaks, CA.
    • (1998) Series: Quantitative Applications in the Social Sciences
    • Jaccard, J.1
  • 26
    • 0036746589 scopus 로고    scopus 로고
    • Personality traits and effectiveness of presentation of product information in e-business systems
    • JAHNG JJ, JAIN H and RAMAMURTHY K (2002) Personality traits and effectiveness of presentation of product information in e-business systems. European Journal of Information Systems 11, 181-195.
    • (2002) European Journal of Information Systems , vol.11 , pp. 181-195
    • Jahng, J.J.1    Jain, H.2    Ramamurthy, K.3
  • 27
    • 0024033856 scopus 로고
    • Graphics and managerial decision-making: Research based guidelines
    • JARVENPAA SL and DICKSEN GW (1988) Graphics and managerial decision-making: Research based guidelines. Communications of the ACM 31(6), 764-774.
    • (1988) Communications of the ACM , vol.31 , Issue.6 , pp. 764-774
    • Jarvenpaa, S.L.1    Dicksen, G.W.2
  • 31
    • 0002804215 scopus 로고
    • Product familiarity and learning new information
    • JOHNSON EJ and RUSSO JE (1984) Product familiarity and learning new information, Journal of Consumer Research 11(1), 542-551.
    • (1984) Journal of Consumer Research , vol.11 , Issue.1 , pp. 542-551
    • Johnson, E.J.1    Russo, J.E.2
  • 32
    • 0003105288 scopus 로고
    • User interface: A personal view
    • LAUREL B Ed, Addison-Wesley, Reading, MA
    • KAY A (1990) User interface: A personal view. In The Art of Human-Computer Interface Design (LAUREL B Ed), pp 191-207, Addison-Wesley, Reading, MA.
    • (1990) The Art of Human-computer Interface Design , pp. 191-207
    • Kay, A.1
  • 33
    • 0032666887 scopus 로고    scopus 로고
    • An empirical study of navigation aids in customer interfaces
    • KIM J (1999) An empirical study of navigation aids in customer interfaces. Behaviour and Information Technology 18(3), 213-224.
    • (1999) Behaviour and Information Technology , vol.18 , Issue.3 , pp. 213-224
    • Kim, J.1
  • 34
    • 0036015968 scopus 로고    scopus 로고
    • Applying the technology acceptance model and flow theory to online consumer behavior
    • KOUFARIS M (2002) Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research 13(2), 205-223.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 205-223
    • Koufaris, M.1
  • 36
    • 0013426170 scopus 로고    scopus 로고
    • Characteristics of virtual experience in electronic commerce: A protocol analysis
    • LI H, DAUGHERTY T and BIOCCA F (2001) Characteristics of virtual experience in electronic commerce: a protocol analysis, Journal of Interactive Marketing 15(3), 13-30.
    • (2001) Journal of Interactive Marketing , vol.15 , Issue.3 , pp. 13-30
    • Li, H.1    Daugherty, T.2    Biocca, F.3
  • 37
    • 0040669514 scopus 로고    scopus 로고
    • Impact of 3-D advertising on product knowledge, brand attitude, and purchase intention: The mediating role of presence
    • LI H, DAUGHERTY T and BIOCCA F (2002) Impact of 3-D advertising on product knowledge, brand attitude, and purchase intention: the mediating role of presence, Journal of Advertising 31(3), 43-57.
    • (2002) Journal of Advertising , vol.31 , Issue.3 , pp. 43-57
    • Li, H.1    Daugherty, T.2    Biocca, F.3
  • 39
    • 0019587570 scopus 로고
    • An experimental investigation of the use of computer-based graphics in decision-making
    • LUCAS HC (1981) An experimental investigation of the use of computer-based graphics in decision-making. Management Science 27(7), 757-768.
    • (1981) Management Science , vol.27 , Issue.7 , pp. 757-768
    • Lucas, H.C.1
  • 40
    • 0001480646 scopus 로고
    • The impact of the mode of information presentation on learning and performance
    • LUCAS HC and NIELSEN NR (1980) The impact of the mode of information presentation on learning and performance. Management Science 26(10), 982-993.
    • (1980) Management Science , vol.26 , Issue.10 , pp. 982-993
    • Lucas, H.C.1    Nielsen, N.R.2
  • 41
    • 0028750509 scopus 로고
    • A guide to metaphorical design
    • MADSEN KH (1994) A guide to metaphorical design, Communications of the ACM 37(12), 57-62.
    • (1994) Communications of the ACM , vol.37 , Issue.12 , pp. 57-62
    • Madsen, K.H.1
  • 42
    • 0010379528 scopus 로고    scopus 로고
    • Metaphor design in user interfaces
    • MARCUS A (1998) Metaphor design in user interfaces. Journal of Computer Documentation 22(2), 43-57.
    • (1998) Journal of Computer Documentation , vol.22 , Issue.2 , pp. 43-57
    • Marcus, A.1
  • 43
    • 0036257861 scopus 로고    scopus 로고
    • The effect of dynamic retail experiences on experiential perceptions of value; an internet and catalog comparison
    • MATHWICK C, MALHOTRA NK and RIGDON E (2002) The effect of dynamic retail experiences on experiential perceptions of value; an internet and catalog comparison. Journal of Retailing 78(1), 51-60.
    • (2002) Journal of Retailing , vol.78 , Issue.1 , pp. 51-60
    • Mathwick, C.1    Malhotra, N.K.2    Rigdon, E.3
  • 44
    • 0026253341 scopus 로고
    • Misinterpretation of interaction effects: A reply to rosnow and rosenthal
    • MEYER DL (1991) Misinterpretation of interaction effects: a reply to rosnow and rosenthal. Psychological Bulletin 110(3), 571-573.
    • (1991) Psychological Bulletin , vol.110 , Issue.3 , pp. 571-573
    • Meyer, D.L.1
  • 46
    • 0002359744 scopus 로고    scopus 로고
    • User interface directions for the web
    • NIELSEN J (1999) User interface directions for the web. Communications of the ACM 42(1), 65-72.
    • (1999) Communications of the ACM , vol.42 , Issue.1 , pp. 65-72
    • Nielsen, J.1
  • 49
    • 0032010248 scopus 로고    scopus 로고
    • Web-based customer decision support systems
    • O'KEEFE R and MCEACHERN T (1998) Web-based customer decision support systems. Communications of the ACM 41(3), 71-78.
    • (1998) Communications of the ACM , vol.41 , Issue.3 , pp. 71-78
    • O'Keefe, R.1    Mceachern, T.2
  • 50
    • 0036015965 scopus 로고    scopus 로고
    • Web site usability, design, and performance metrics
    • PALMER JW (2002) Web site usability, design, and performance metrics. Information Systems Research 13(2), 151-167.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 151-167
    • Palmer, J.W.1
  • 51
    • 0030173389 scopus 로고    scopus 로고
    • Emerging trends in the WWW user population
    • PITKOW JE and KEHOE CM (1996) Emerging trends in the WWW user population. Communications of the ACM 39(6), 106-108.
    • (1996) Communications of the ACM , vol.39 , Issue.6 , pp. 106-108
    • Pitkow, J.E.1    Kehoe, C.M.2
  • 52
    • 0000294456 scopus 로고
    • If you're looking at the cell means, you're not looking at only the interaction (unless all main effects are zero)
    • ROSNOW RL and ROSENTHAL R (1991) If you're looking at the cell means, you're not looking at only the interaction (unless all main effects are zero). Psychological Bulletin 110(3), 574-576.
    • (1991) Psychological Bulletin , vol.110 , Issue.3 , pp. 574-576
    • Rosnow, R.L.1    Rosenthal, R.2
  • 53
    • 0032223738 scopus 로고    scopus 로고
    • User interface consistency across end-user applications: The effects on mental models
    • SATZINGER JW and OLFMAN L (1998) User interface consistency across end-user applications: the effects on mental models. Journal of Management Information Systems 14(4), 167-193.
    • (1998) Journal of Management Information Systems , vol.14 , Issue.4 , pp. 167-193
    • Satzinger, J.W.1    Olfman, L.2
  • 54
    • 0141943085 scopus 로고    scopus 로고
    • The role of training in preparing end users to learn related software
    • SHAYO C and OLFMAN L (2000) The role of training in preparing end users to learn related software. Journal of End-User Computing 12(1), 3-14.
    • (2000) Journal of End-user Computing , vol.12 , Issue.1 , pp. 3-14
    • Shayo, C.1    Olfman, L.2
  • 55
    • 0035586766 scopus 로고    scopus 로고
    • Measuring teamwork mental models to support training needs assessment, development, and evaluation: Two empirical studies
    • SMITH-JENTSCH KA, CAMPBELL GE, MILANOVICH DM and REYNOLDS AM (2001) Measuring teamwork mental models to support training needs assessment, development, and evaluation: two empirical studies. Journal of Organizational Behavior 22, 179-194.
    • (2001) Journal of Organizational Behavior , vol.22 , pp. 179-194
    • Smith-Jentsch, K.A.1    Campbell, G.E.2    Milanovich, D.M.3    Reynolds, A.M.4
  • 56
    • 0024016994 scopus 로고
    • An experimental evaluation of the impact of data display format on recall performance
    • UMANATH NS and SCAMELL RW (1988) An experimental evaluation of the impact of data display format on recall performance. Communications of the ACM 31(5), 562-570.
    • (1988) Communications of the ACM , vol.31 , Issue.5 , pp. 562-570
    • Umanath, N.S.1    Scamell, R.W.2
  • 57
    • 84985854491 scopus 로고
    • An examination of two screen/report design variables in an information recall context
    • UMANATH NS, SCAMELL RW and DAS SR (1990) An examination of two screen/report design variables in an information recall context. Decision Sciences 21(1), 216-240.
    • (1990) Decision Sciences , vol.21 , Issue.1 , pp. 216-240
    • Umanath, N.S.1    Scamell, R.W.2    Das, S.R.3
  • 58
    • 0542444033 scopus 로고    scopus 로고
    • Testing the boundaries of two user-centered design principles: Metaphors and memory load
    • VAUGHAN MW (1998) Testing the boundaries of two user-centered design principles: metaphors and memory load. International Journal of Human-Computer Interaction 10(3), 265-282.
    • (1998) International Journal of Human-computer Interaction , vol.10 , Issue.3 , pp. 265-282
    • Vaughan, M.W.1
  • 59
    • 84985846653 scopus 로고
    • Cognitive fit: A theory-based analysis of the graphs versus tables literature
    • VESSEY I (1991) Cognitive fit: a theory-based analysis of the graphs versus tables literature. Decision Sciences 22(2), 219-241.
    • (1991) Decision Sciences , vol.22 , Issue.2 , pp. 219-241
    • Vessey, I.1
  • 60
    • 0002316142 scopus 로고
    • Cognitive fit: An empirical study of information acquisition
    • VESSEY I and GALLETTA D (1991) Cognitive fit: an empirical study of information acquisition. Information Systems Research 2(1), 63-84.
    • (1991) Information Systems Research , vol.2 , Issue.1 , pp. 63-84
    • Vessey, I.1    Galletta, D.2
  • 61
    • 0039597274 scopus 로고    scopus 로고
    • Human factors methodology for designing web sites
    • FORSYTHE C, GROSE E and RATNER J, Eds, Lawrence Erlbaum Associates, Inc., Mahwah, NJ
    • VORA P (1998) Human factors methodology for designing web sites, In Human Factors and Web Development (FORSYTHE C, GROSE E and RATNER J, Eds), pp 153-172, Lawrence Erlbaum Associates, Inc., Mahwah, NJ.
    • (1998) Human Factors and Web Development , pp. 153-172
    • Vora, P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.