Doing Emotional Labour: The Experiences of Indian Call Centre Agents

Global Business Review

Volumn 9, Issue 1, 2008, Pages 131-147

  D'Cruz, Premilla ^a   Noronha, Ernesto ^a  

^a INDIAN INSTITUTE OF MANAGEMENT   (India)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85010987681     PISSN: 09721509     EISSN: None     Source Type: Journal    
DOI: 10.1177/097215090700900109     Document Type: Article

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