메뉴 건너뛰기




Volumn 14, Issue 2, 2006, Pages 101-113

Profitable relationships with key customers: How suppliers manage pricing and customer risk

Author keywords

Customer lifetime value; Customer portfolio; Customer risk; Key account management; Pricing

Indexed keywords


EID: 85009930312     PISSN: 0965254X     EISSN: 14664488     Source Type: Journal    
DOI: 10.1080/09652540600659608     Document Type: Article
Times cited : (34)

References (44)
  • 2
    • 0002626084 scopus 로고    scopus 로고
    • Customer lifetime value: Marketing models and applications
    • Winter
    • Berger, P. D., and Nasr, N. I., 1998. Customer lifetime value:Marketing models and applications. Journal of Interactive Marketing, 12(1):17–30. Winter
    • (1998) Journal of Interactive Marketing , vol.12 , Issue.1 , pp. 17-30
    • Berger, P.D.1    Nasr, N.I.2
  • 4
    • 27144435086 scopus 로고    scopus 로고
    • Overreaching for mass retailers
    • Bolen, W. H., and Davies, R. J., 1997. Overreaching for mass retailers. McKinsey Quarterly, 4:40–53.
    • (1997) McKinsey Quarterly , vol.4 , pp. 40-53
    • Bolen, W.H.1    Davies, R.J.2
  • 5
    • 0037291627 scopus 로고    scopus 로고
    • Determining the appropriate depth and breadth of a firm's product portfolio
    • Bordley, R., 2003. Determining the appropriate depth and breadth of a firm's product portfolio. Journal of Marketing Research, 40(1):39–53.
    • (2003) Journal of Marketing Research , vol.40 , Issue.1 , pp. 39-53
    • Bordley, R.1
  • 7
    • 0000637450 scopus 로고
    • Profit priorities from ABC
    • May–June
    • Cooper, R., and Kaplan, R. C., 1991. Profit priorities from ABC. Harvard Business Review, 69(3):130–4. May–June
    • (1991) Harvard Business Review , vol.69 , Issue.3 , pp. 130-134
    • Cooper, R.1    Kaplan, R.C.2
  • 8
  • 9
    • 0347014948 scopus 로고    scopus 로고
    • Valuing marketing's contribution
    • Doyle, P., 2000. Valuing marketing's contribution. European Management Journal, 18(3):233–45.
    • (2000) European Management Journal , vol.18 , Issue.3 , pp. 233-245
    • Doyle, P.1
  • 10
    • 85024159088 scopus 로고
    • A comparison of the mean–variance and long–term return characteristics of 3 investment strategies
    • Ferguson, R., 1987. A comparison of the mean–variance and long–term return characteristics of 3 investment strategies. Financial Analysis Journal, 43(4):55–66.
    • (1987) Financial Analysis Journal , vol.43 , Issue.4 , pp. 55-66
    • Ferguson, R.1
  • 13
    • 84992898030 scopus 로고    scopus 로고
    • Customer equity management: charting new directions for the future of marketing
    • August
    • Hogan, J. E., Lemon, K. N., and Rust, R. T., 2002. Customer equity management:charting new directions for the future of marketing. Journal of Service Research, 5(1):4–12. August
    • (2002) Journal of Service Research , vol.5 , Issue.1 , pp. 4-12
    • Hogan, J.E.1    Lemon, K.N.2    Rust, R.T.3
  • 15
    • 0002099013 scopus 로고
    • Customer profitability: As critical as product profitability
    • October
    • Howell, R. A., and Soucy, S. R., 1990. Customer profitability:As critical as product profitability. Management Accounting, 72(4):43–7. October
    • (1990) Management Accounting , vol.72 , Issue.4 , pp. 43-47
    • Howell, R.A.1    Soucy, S.R.2
  • 16
    • 85024143560 scopus 로고    scopus 로고
    • Analysing the psychology of pricing
    • Hunt, P., 2002. Analysing the psychology of pricing. Marketing Magazine, 107(8):27
    • (2002) Marketing Magazine , vol.107 , Issue.8 , pp. 27
    • Hunt, P.1
  • 17
    • 2142770183 scopus 로고    scopus 로고
    • Customer portfolio management: Toward a dynamic theory of exchange relationships
    • April
    • Johnson, M. D., and Selnes, F., 2004. Customer portfolio management:Toward a dynamic theory of exchange relationships. Journal of Marketing, 68(2):1–17. April
    • (2004) Journal of Marketing , vol.68 , Issue.2 , pp. 1-17
    • Johnson, M.D.1    Selnes, F.2
  • 18
    • 85107930007 scopus 로고
    • Long–term manufacturer–supplier relationships: Do they pay off for supplier firms?
    • January
    • Kalwani, M. U., and Narayandas, N., 1995. Long–term manufacturer–supplier relationships:Do they pay off for supplier firms?. Journal of Marketing, 59(1):1–16. January
    • (1995) Journal of Marketing , vol.59 , Issue.1 , pp. 1-16
    • Kalwani, M.U.1    Narayandas, N.2
  • 19
    • 0002494106 scopus 로고
    • STRATPORT: A model for the evaluation and formulation of business portfolio strategies
    • Larréché, J. –C., and Srinivasan, V., 1982. STRATPORT:A model for the evaluation and formulation of business portfolio strategies. Management Science, 28(9):979–1001.
    • (1982) Management Science , vol.28 , Issue.9 , pp. 979-1001
    • Larréché, J.C.1    Srinivasan, V.2
  • 20
    • 4243583495 scopus 로고
    • STRATPORT: A decision support system for strategic planning
    • Fall
    • Larréché, J. –C., and Srinivasan, V., 1981. STRATPORT:A decision support system for strategic planning. Journal of Marketing, 45(3):39–52. Fall
    • (1981) Journal of Marketing , vol.45 , Issue.3 , pp. 39-52
    • Larréché, J.C.1    Srinivasan, V.2
  • 21
  • 24
    • 0002581728 scopus 로고    scopus 로고
    • Customer profitability analysis: Measurement, concentration, and research
    • Winter
    • Mulhern, Francis, J., 1999. Customer profitability analysis:Measurement, concentration, and research. Journal of Interactive Marketing, 13(1):25–40. Winter
    • (1999) Journal of Interactive Marketing , vol.13 , Issue.1 , pp. 25-40
    • Mulhern, F.J.1
  • 26
    • 0035619373 scopus 로고    scopus 로고
    • Customer profitability in a supply chain
    • July
    • Niraj, R., Gupta, M., and Narasimhan, C., 2001. Customer profitability in a supply chain. Journal of Marketing, 65(3):1–16. July
    • (2001) Journal of Marketing , vol.65 , Issue.3 , pp. 1-16
    • Niraj, R.1    Gupta, M.2    Narasimhan, C.3
  • 27
    • 0033235396 scopus 로고    scopus 로고
    • Industrial pricing: Theory and practice
    • Noble, P. M., and Gruca, T. S., 1999. Industrial pricing:Theory and practice. Marketing Science, 18(3):435–54.
    • (1999) Marketing Science , vol.18 , Issue.3 , pp. 435-454
    • Noble, P.M.1    Gruca, T.S.2
  • 28
    • 84993063575 scopus 로고    scopus 로고
    • Brand architecture: Building brand portfolio value
    • Petromilli, M., Morrison, D., and Million, M., 2002. Brand architecture:Building brand portfolio value. Strategy and Leadership, 30(5):22–8.
    • (2002) Strategy and Leadership , vol.30 , Issue.5 , pp. 22-28
    • Petromilli, M.1    Morrison, D.2    Million, M.3
  • 29
    • 0034360983 scopus 로고    scopus 로고
    • On the Profitability of long–life customers in a noncontractual setting: An empirical investigation and implications for Marketing
    • Reinartz, W. J., and Kumar, V., 2000. On the Profitability of long–life customers in a noncontractual setting:An empirical investigation and implications for Marketing. Journal of Marketing, 64(4):17–35.
    • (2000) Journal of Marketing , vol.64 , Issue.4 , pp. 17-35
    • Reinartz, W.J.1    Kumar, V.2
  • 30
    • 0036636299 scopus 로고    scopus 로고
    • The mismanagement of customer loyalty
    • July
    • Reinartz, W. J., and Kumar, V., 2002. The mismanagement of customer loyalty. Harvard Business Review, 80(7):86–94. July
    • (2002) Harvard Business Review , vol.80 , Issue.7 , pp. 86-94
    • Reinartz, W.J.1    Kumar, V.2
  • 31
    • 0037257247 scopus 로고    scopus 로고
    • The impact of relationship characteristics on profitable lifetime duration
    • January
    • Reinartz, W. J., and Kumar, V., 2003. The impact of relationship characteristics on profitable lifetime duration. Journal of Marketing, 67(1):77–99. January
    • (2003) Journal of Marketing , vol.67 , Issue.1 , pp. 77-99
    • Reinartz, W.J.1    Kumar, V.2
  • 32
    • 0346491630 scopus 로고    scopus 로고
    • Where should the next marketing dollar go?
    • September–October
    • Rust, R. T., Lemon, K. N., and Zeithaml, V. A., 2001. Where should the next marketing dollar go?. Marketing Management, 10(3):24–8. September–October
    • (2001) Marketing Management , vol.10 , Issue.3 , pp. 24-28
    • Rust, R.T.1    Lemon, K.N.2    Zeithaml, V.A.3
  • 34
    • 85024223306 scopus 로고    scopus 로고
    • From product–based to relationship pricing
    • Ryals, L. J., 2002b. From product–based to relationship pricing. Management Quarterly, 17:3–8.
    • (2002) Management Quarterly , vol.17 , pp. 3-8
    • Ryals, L.J.1
  • 36
    • 4243102083 scopus 로고    scopus 로고
    • Making customers pay: Measuring and managing customer risk and returns
    • Ryals, L. J., 2003b. Making customers pay:Measuring and managing customer risk and returns. Journal of Strategic Marketing, 11(3):165–75.
    • (2003) Journal of Strategic Marketing , vol.11 , Issue.3 , pp. 165-175
    • Ryals, L.J.1
  • 37
    • 0002396655 scopus 로고
    • Manage customers for profits (not just sales)
    • September–October
    • Shapiro, B. P., Rangan, V. K., Moriarty, R. T., and Ross, E. B., 1987. Manage customers for profits (not just sales). Harvard Business Review, 63(5):101–8. September–October
    • (1987) Harvard Business Review , vol.63 , Issue.5 , pp. 101-108
    • Shapiro, B.P.1    Rangan, V.K.2    Moriarty, R.T.3    Ross, E.B.4
  • 38
    • 0004159816 scopus 로고
    • New Jersey: Prentice–Hall, 2nd Edn, Englewood Cliffs
    • Sharpe, William, F., 1981. Investments, New Jersey:Prentice–Hall. 2nd Edn, Englewood Cliffs
    • (1981) Investments
    • Sharpe, W.F.1
  • 39
    • 85024149595 scopus 로고    scopus 로고
    • Value–based pricing
    • Stedman, C., 2000. Value–based pricing. Computerworld, 34(11):58
    • (2000) Computerworld , vol.34 , Issue.11 , pp. 58
    • Stedman, C.1
  • 44
    • 67650231429 scopus 로고    scopus 로고
    • Key customers–World–leading key account management: identification and development of strategic relationships
    • Cranfield, July
    • Woodburn, D., and McDonald, M., 2001. “ Key customers–World–leading key account management:identification and development of strategic relationships. ”. In Report by the Cranfield Key Account Management Best Practice Club Cranfield, July
    • (2001) Report by the Cranfield Key Account Management Best Practice Club
    • Woodburn, D.1    McDonald, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.