-
2
-
-
0002626084
-
Customer lifetime value: Marketing models and applications
-
Winter
-
Berger, P. D., and Nasr, N. I., 1998. Customer lifetime value:Marketing models and applications. Journal of Interactive Marketing, 12(1):17–30. Winter
-
(1998)
Journal of Interactive Marketing
, vol.12
, Issue.1
, pp. 17-30
-
-
Berger, P.D.1
Nasr, N.I.2
-
3
-
-
0013002395
-
-
Boston: Harvard Business School Press
-
Blattberg, R. C., Getz, G., and Thomas, J. S., 2001. Customer Equity:Building and Managing Relationships as Valuable Assets, Boston:Harvard Business School Press.
-
(2001)
Customer Equity: Building and Managing Relationships as Valuable Assets
-
-
Blattberg, R.C.1
Getz, G.2
Thomas, J.S.3
-
4
-
-
27144435086
-
Overreaching for mass retailers
-
Bolen, W. H., and Davies, R. J., 1997. Overreaching for mass retailers. McKinsey Quarterly, 4:40–53.
-
(1997)
McKinsey Quarterly
, vol.4
, pp. 40-53
-
-
Bolen, W.H.1
Davies, R.J.2
-
5
-
-
0037291627
-
Determining the appropriate depth and breadth of a firm's product portfolio
-
Bordley, R., 2003. Determining the appropriate depth and breadth of a firm's product portfolio. Journal of Marketing Research, 40(1):39–53.
-
(2003)
Journal of Marketing Research
, vol.40
, Issue.1
, pp. 39-53
-
-
Bordley, R.1
-
7
-
-
0000637450
-
Profit priorities from ABC
-
May–June
-
Cooper, R., and Kaplan, R. C., 1991. Profit priorities from ABC. Harvard Business Review, 69(3):130–4. May–June
-
(1991)
Harvard Business Review
, vol.69
, Issue.3
, pp. 130-134
-
-
Cooper, R.1
Kaplan, R.C.2
-
8
-
-
1642301574
-
Hedging customers
-
May
-
Dhar, R., and Glazer, R., 2003. Hedging customers. Harvard Business Review, 81(5):86–92. May
-
(2003)
Harvard Business Review
, vol.81
, Issue.5
, pp. 86-92
-
-
Dhar, R.1
Glazer, R.2
-
9
-
-
0347014948
-
Valuing marketing's contribution
-
Doyle, P., 2000. Valuing marketing's contribution. European Management Journal, 18(3):233–45.
-
(2000)
European Management Journal
, vol.18
, Issue.3
, pp. 233-245
-
-
Doyle, P.1
-
10
-
-
85024159088
-
A comparison of the mean–variance and long–term return characteristics of 3 investment strategies
-
Ferguson, R., 1987. A comparison of the mean–variance and long–term return characteristics of 3 investment strategies. Financial Analysis Journal, 43(4):55–66.
-
(1987)
Financial Analysis Journal
, vol.43
, Issue.4
, pp. 55-66
-
-
Ferguson, R.1
-
11
-
-
0347308160
-
Customers as assets
-
Winter
-
Gupta, S., and Lehmann, D. R., 2003. Customers as assets. Journal of Interactive Marketing, 17(1):9–24. Winter
-
(2003)
Journal of Interactive Marketing
, vol.17
, Issue.1
, pp. 9-24
-
-
Gupta, S.1
Lehmann, D.R.2
-
12
-
-
84910008787
-
The customer profit–centre
-
Hill, G. V., and Harland, D. A., 1983. The customer profit–centre. Journal of the Institute of Physical Distribution Management, 2(2):1–5.
-
(1983)
Journal of the Institute of Physical Distribution Management
, vol.2
, Issue.2
, pp. 1-5
-
-
Hill, G.V.1
Harland, D.A.2
-
13
-
-
84992898030
-
Customer equity management: charting new directions for the future of marketing
-
August
-
Hogan, J. E., Lemon, K. N., and Rust, R. T., 2002. Customer equity management:charting new directions for the future of marketing. Journal of Service Research, 5(1):4–12. August
-
(2002)
Journal of Service Research
, vol.5
, Issue.1
, pp. 4-12
-
-
Hogan, J.E.1
Lemon, K.N.2
Rust, R.T.3
-
15
-
-
0002099013
-
Customer profitability: As critical as product profitability
-
October
-
Howell, R. A., and Soucy, S. R., 1990. Customer profitability:As critical as product profitability. Management Accounting, 72(4):43–7. October
-
(1990)
Management Accounting
, vol.72
, Issue.4
, pp. 43-47
-
-
Howell, R.A.1
Soucy, S.R.2
-
16
-
-
85024143560
-
Analysing the psychology of pricing
-
Hunt, P., 2002. Analysing the psychology of pricing. Marketing Magazine, 107(8):27
-
(2002)
Marketing Magazine
, vol.107
, Issue.8
, pp. 27
-
-
Hunt, P.1
-
17
-
-
2142770183
-
Customer portfolio management: Toward a dynamic theory of exchange relationships
-
April
-
Johnson, M. D., and Selnes, F., 2004. Customer portfolio management:Toward a dynamic theory of exchange relationships. Journal of Marketing, 68(2):1–17. April
-
(2004)
Journal of Marketing
, vol.68
, Issue.2
, pp. 1-17
-
-
Johnson, M.D.1
Selnes, F.2
-
18
-
-
85107930007
-
Long–term manufacturer–supplier relationships: Do they pay off for supplier firms?
-
January
-
Kalwani, M. U., and Narayandas, N., 1995. Long–term manufacturer–supplier relationships:Do they pay off for supplier firms?. Journal of Marketing, 59(1):1–16. January
-
(1995)
Journal of Marketing
, vol.59
, Issue.1
, pp. 1-16
-
-
Kalwani, M.U.1
Narayandas, N.2
-
19
-
-
0002494106
-
STRATPORT: A model for the evaluation and formulation of business portfolio strategies
-
Larréché, J. –C., and Srinivasan, V., 1982. STRATPORT:A model for the evaluation and formulation of business portfolio strategies. Management Science, 28(9):979–1001.
-
(1982)
Management Science
, vol.28
, Issue.9
, pp. 979-1001
-
-
Larréché, J.C.1
Srinivasan, V.2
-
20
-
-
4243583495
-
STRATPORT: A decision support system for strategic planning
-
Fall
-
Larréché, J. –C., and Srinivasan, V., 1981. STRATPORT:A decision support system for strategic planning. Journal of Marketing, 45(3):39–52. Fall
-
(1981)
Journal of Marketing
, vol.45
, Issue.3
, pp. 39-52
-
-
Larréché, J.C.1
Srinivasan, V.2
-
21
-
-
13244268718
-
What drives customer equity?
-
Spring
-
Lemon, K., Rust, R. T., and Zeithaml, V. A., 2001. What drives customer equity?. Marketing Management, 10(1):20–25. Spring
-
(2001)
Marketing Management
, vol.10
, Issue.1
, pp. 20-25
-
-
Lemon, K.1
Rust, R.T.2
Zeithaml, V.A.3
-
22
-
-
0004189995
-
-
New York: Free Press
-
McTaggart, J. M., Kontes, P. W., and Mankins, M. C., 1994. The Value Imperative – Managing for Superior Shareholder Returns, New York:Free Press.
-
(1994)
The Value Imperative – Managing for Superior Shareholder Returns
-
-
McTaggart, J.M.1
Kontes, P.W.2
Mankins, M.C.3
-
24
-
-
0002581728
-
Customer profitability analysis: Measurement, concentration, and research
-
Winter
-
Mulhern, Francis, J., 1999. Customer profitability analysis:Measurement, concentration, and research. Journal of Interactive Marketing, 13(1):25–40. Winter
-
(1999)
Journal of Interactive Marketing
, vol.13
, Issue.1
, pp. 25-40
-
-
Mulhern, F.J.1
-
26
-
-
0035619373
-
Customer profitability in a supply chain
-
July
-
Niraj, R., Gupta, M., and Narasimhan, C., 2001. Customer profitability in a supply chain. Journal of Marketing, 65(3):1–16. July
-
(2001)
Journal of Marketing
, vol.65
, Issue.3
, pp. 1-16
-
-
Niraj, R.1
Gupta, M.2
Narasimhan, C.3
-
27
-
-
0033235396
-
Industrial pricing: Theory and practice
-
Noble, P. M., and Gruca, T. S., 1999. Industrial pricing:Theory and practice. Marketing Science, 18(3):435–54.
-
(1999)
Marketing Science
, vol.18
, Issue.3
, pp. 435-454
-
-
Noble, P.M.1
Gruca, T.S.2
-
28
-
-
84993063575
-
Brand architecture: Building brand portfolio value
-
Petromilli, M., Morrison, D., and Million, M., 2002. Brand architecture:Building brand portfolio value. Strategy and Leadership, 30(5):22–8.
-
(2002)
Strategy and Leadership
, vol.30
, Issue.5
, pp. 22-28
-
-
Petromilli, M.1
Morrison, D.2
Million, M.3
-
29
-
-
0034360983
-
On the Profitability of long–life customers in a noncontractual setting: An empirical investigation and implications for Marketing
-
Reinartz, W. J., and Kumar, V., 2000. On the Profitability of long–life customers in a noncontractual setting:An empirical investigation and implications for Marketing. Journal of Marketing, 64(4):17–35.
-
(2000)
Journal of Marketing
, vol.64
, Issue.4
, pp. 17-35
-
-
Reinartz, W.J.1
Kumar, V.2
-
30
-
-
0036636299
-
The mismanagement of customer loyalty
-
July
-
Reinartz, W. J., and Kumar, V., 2002. The mismanagement of customer loyalty. Harvard Business Review, 80(7):86–94. July
-
(2002)
Harvard Business Review
, vol.80
, Issue.7
, pp. 86-94
-
-
Reinartz, W.J.1
Kumar, V.2
-
31
-
-
0037257247
-
The impact of relationship characteristics on profitable lifetime duration
-
January
-
Reinartz, W. J., and Kumar, V., 2003. The impact of relationship characteristics on profitable lifetime duration. Journal of Marketing, 67(1):77–99. January
-
(2003)
Journal of Marketing
, vol.67
, Issue.1
, pp. 77-99
-
-
Reinartz, W.J.1
Kumar, V.2
-
32
-
-
0346491630
-
Where should the next marketing dollar go?
-
September–October
-
Rust, R. T., Lemon, K. N., and Zeithaml, V. A., 2001. Where should the next marketing dollar go?. Marketing Management, 10(3):24–8. September–October
-
(2001)
Marketing Management
, vol.10
, Issue.3
, pp. 24-28
-
-
Rust, R.T.1
Lemon, K.N.2
Zeithaml, V.A.3
-
34
-
-
85024223306
-
From product–based to relationship pricing
-
Ryals, L. J., 2002b. From product–based to relationship pricing. Management Quarterly, 17:3–8.
-
(2002)
Management Quarterly
, vol.17
, pp. 3-8
-
-
Ryals, L.J.1
-
36
-
-
4243102083
-
Making customers pay: Measuring and managing customer risk and returns
-
Ryals, L. J., 2003b. Making customers pay:Measuring and managing customer risk and returns. Journal of Strategic Marketing, 11(3):165–75.
-
(2003)
Journal of Strategic Marketing
, vol.11
, Issue.3
, pp. 165-175
-
-
Ryals, L.J.1
-
37
-
-
0002396655
-
Manage customers for profits (not just sales)
-
September–October
-
Shapiro, B. P., Rangan, V. K., Moriarty, R. T., and Ross, E. B., 1987. Manage customers for profits (not just sales). Harvard Business Review, 63(5):101–8. September–October
-
(1987)
Harvard Business Review
, vol.63
, Issue.5
, pp. 101-108
-
-
Shapiro, B.P.1
Rangan, V.K.2
Moriarty, R.T.3
Ross, E.B.4
-
38
-
-
0004159816
-
-
New Jersey: Prentice–Hall, 2nd Edn, Englewood Cliffs
-
Sharpe, William, F., 1981. Investments, New Jersey:Prentice–Hall. 2nd Edn, Englewood Cliffs
-
(1981)
Investments
-
-
Sharpe, W.F.1
-
39
-
-
85024149595
-
Value–based pricing
-
Stedman, C., 2000. Value–based pricing. Computerworld, 34(11):58
-
(2000)
Computerworld
, vol.34
, Issue.11
, pp. 58
-
-
Stedman, C.1
-
41
-
-
0041510544
-
The Implementation of customer profitability analysis: A case study
-
Van Raaij, E. M., Vernooij, M. J. A., and van Triest, S., 2003. The Implementation of customer profitability analysis:A case study. Industrial Marketing Management, 32(7):573–83.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.7
, pp. 573-583
-
-
Van Raaij, E.M.1
Vernooij, M.J.A.2
van Triest, S.3
-
43
-
-
85024148541
-
Key customer profitability: Making money in strategic customer partnerships
-
Cranfield, January
-
Woodburn, D., Holt, S., and McDonald, M., 2004. “ Key customer profitability:Making money in strategic customer partnerships. ”. In Report by the Cranfield Key Account Management Best Practice Club Cranfield, January
-
(2004)
Report by the Cranfield Key Account Management Best Practice Club
-
-
Woodburn, D.1
Holt, S.2
McDonald, M.3
-
44
-
-
67650231429
-
Key customers–World–leading key account management: identification and development of strategic relationships
-
Cranfield, July
-
Woodburn, D., and McDonald, M., 2001. “ Key customers–World–leading key account management:identification and development of strategic relationships. ”. In Report by the Cranfield Key Account Management Best Practice Club Cranfield, July
-
(2001)
Report by the Cranfield Key Account Management Best Practice Club
-
-
Woodburn, D.1
McDonald, M.2
|